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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I thought I did not have coverage on my car and I did They were very understanding and return my money No hassle.
The initial claim was denied when the repair service called. I called and it was covered- but not for the amount I thought it would be- I do realize there was a deductible.
Patrick, we appreciate the time you took to leave a review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
So far service has been great, have had all my questions and concerns answered.
Jerry, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
Called Car Shield with some questions about my warranty and they answered every one of my questions with out hesitation, Very imprest.
Representative resolved issue quickly in one call session
Ronald, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
The guy who helped me was so nice and helpful!
I didn't catch his name but very very helpful!
Karen, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
My checks entire driver dimply went out (and I couldn't tel what gear my car was in, and speed it was going), and car shield was fast with communicating with the auto shop and getting the repair underway fast.
Wayne, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Tried to jump start my truck and couldn't get it started. Called to get towing set up to have the vehicle taken to a local shop. The representative was friendly and very helpful with locating a roadside provider. It made it a very nice and easy experience at a concerning time.
Stefanie, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I felt taking care of and I luv the customer service!
Jerome, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
Carshield does not honor dealership claims for repairs. I hate I ever bought this crap.
Harrison, that is unfortunate to hear and we apologize for any confusion regarding your claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
I had a question about my coverage and it was completley explained to my satisfaction.
Harvey, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My experience has been always beneficial for my needs and more.
Everything went really smooth. There were no negative experiences.
Sherry, we're happy to hear that you're satisfied with our Customer Service. Please give us a call if you any questions or concerns regarding your coverage, we're here to assist in any way we can!
Got my policy switched over to my pickup off the Equinox fast and easy
William, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Said I didn't want it and person kept right on talking over me and took payment out of bank after I canceled the plan very pushy and forward
Sharon, we apologize for any inconvenience this has caused. After further review, we can confirm that we have processed a refund. We appreciate you taking the time to bring this matter to our attention. We pride ourselves on excellent customer service and we will make sure this is addressed. Thank you for your time.
At first i didn't understand what were going on with you all but I did have faith
Bertha, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Customer representative was friendly and answered all my questions clearly and professionally.
I own an EV which has very specific needs compared to an ICE vehicle.
I was told that the coverage I was given, was tailored to my vehicle.
Bruce, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I called just to get policy number as I could t find it as I need to take vehicle in for some repair in the next couple of weeks
Christine, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
My experience was awesome good customer service and support
Dorenda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
The lady who spoke with me about CarShield products, and who handled setting up our new account, was very knowledgeable and helpful!
Randall, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Very satisfied with the excellent customer service I received and for being so fast thank you
Frank, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
From the beginning to the end, it was effortless. Took vehicle to the chosen shop (the one I trust) and picked it up when it was done.
No negotiating, no phone calls….no argument…the-repairs were completed and I am driving my vehicle again. On my end, no Adjustor, no mechanic, no inspector….no hassle.
I would recommend CarShield to everyone.
Carlos, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Catherine, even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.