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CarShield

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,782
This company responds to reviews on average within 1 day

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Arizona
1 review
0 helpful votes
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Very satisfied with the excellent customer service I received and for being so fast thank you

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Frank, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.

Georgia
2 reviews
0 helpful votes
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Experience
December 9, 2024

From the beginning to the end, it was effortless. Took vehicle to the chosen shop (the one I trust) and picked it up when it was done.
No negotiating, no phone calls….no argument…the-repairs were completed and I am driving my vehicle again. On my end, no Adjustor, no mechanic, no inspector….no hassle.
I would recommend CarShield to everyone.

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Carlos, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!

Florida
1 review
0 helpful votes
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Mediocre parts
December 9, 2024

I've had my car in the shop for 2 weeks and still no car car shooting has been slow and also they couldn't find the parts available right away so what is cost you doing giving us mediocre Parts while they're charging us full price

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Frances, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used or remanufactured. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

New York
1 review
0 helpful votes
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Car repear
December 9, 2024

I am satisfied with the service that I received. Your service man was very professional.

Date of experience: November 4, 2024
Alicia G. CarShield Rep
over a year old

Ingrid, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

Florida
1 review
0 helpful votes
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Friendly Service
December 9, 2024

Wonderful outcome on submitted repair claim.
Car Shield paid to replace my transmission and reimbursed me for rental car expenses.

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Frank, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.

Pennsylvania
1 review
0 helpful votes
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Ok
December 9, 2024

Overall good, however was disappointed with that fact that you tell a customer you can take your car where ever you want for repairs but the dealership don't except what you pay.

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Philip, we apologize for any confusion this has caused. Our customers can take their vehicles to any ASE certified repair facility or dealership, it is at their discretion whether or not they choose to work with us. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.

Pennsylvania
1 review
0 helpful votes
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Car Shield is what you need.
December 9, 2024

Customer service was wonderful. They took the time to explain in detail about my warranty options.

Date of experience: November 29, 2024
Alicia G. CarShield Rep
over a year old

Elena, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.

Maryland
1 review
0 helpful votes
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Best Car Warranty ever
December 9, 2024

Carshield has provided me with exceptional service for my vehicle repairs at a very reasonable rate ($139/mo) to cover my Mercedes-Benz. Since then I have had 2 major repairs that has save me thousands of dollars.

Date of experience: November 25, 2024
Alicia G. CarShield Rep
over a year old

Lynn, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.

Pennsylvania
1 review
0 helpful votes
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Satisfied c
December 9, 2024

Customer service was very helpful and respectful to my needs

Date of experience: November 28, 2024
Alicia G. CarShield Rep
over a year old

William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Virginia
1 review
0 helpful votes
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SO MANY REMINDERS!
December 8, 2024

I informed Car Shield that my card on file had been hacked and that I was waiting for a new number. I was told that it was fine and that I had 35 days to make the payment. Well EVERY DAY there was email/phone message that my payment was past due. I really did not appreciate it.

Date of experience: November 28, 2024
Alicia G. CarShield Rep
over a year old

Carolyn, we apologize for any inconvenience this has caused. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.

Texas
1 review
0 helpful votes
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Satisfied
December 8, 2024

Always helpful and available and polite. I can always speak directly with someone and they very informed and always get my answers

Date of experience: November 28, 2024
Alicia G. CarShield Rep
over a year old

Anthony, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.

Illinois
1 review
0 helpful votes
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Happy customer
December 8, 2024

End up costing me less than I thought. Thank you. They negotiated with the dealer to get the price down.

Date of experience: November 28, 2024
Alicia G. CarShield Rep
over a year old

Thomas, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Florida
1 review
0 helpful votes
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Está compañía me sorprendió al actuar tan rápido y comunicarse con él dealer Braman Cadillac. Un inspector fue a chequear el carro y 2 días después apro. Aun no lo creo pues compañías asegurado como está ya no existen
Hace 6 meses aproximadamente que compre el seguro pues se me había vencido la garantía extendida. En Nov 12 deje el carro en Braman Cadillac a la semana siguiente se pusieron en contacto con el dealer para ir a inspeccionar y 2 días después aprobaron el presupuesto de una transmisión y válvula para un cadillac xt4 2019
Una reparación costosa si no es por está compañía no hubiera podido mantenerme con mi carro. Estoy muy agradecida con CARSHIELD
NO DUDEN EN HARCER UN SEGURO CON ELLOS.
Tengo una amiga con dealer y cuando le comenté el seguro que había comprado
Buscando su opinión fue
Que estás compañías no pagan cuando le haces la reclamación y por experiencia propia les GARANTIZO que CARSHIELD
Cumple con los protocolos del contrato. THANK YOU
CARSHIELD.

Date of experience: November 12, 2024
Alicia G. CarShield Rep
over a year old

María, muchas gracias por tu reseña! Son reseñas como la suya las que nos permiten saber cuánto ayudamos a las personas y lo beneficioso que es realmente tener cobertura! Apreciamos sus comentarios y si necesita algo, no dude en llamarnos.

Tennessee
1 review
0 helpful votes
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Positive Result Speaks
December 8, 2024

A notification informed me that I needed to contact office for monthly Statement.

Date of experience: November 28, 2024
Alicia G. CarShield Rep
over a year old

Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Kentucky
1 review
0 helpful votes
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Great experience
December 8, 2024

Finely someone that talks English and tells me all the different policy you have to offer.

Date of experience: November 27, 2024
Alicia G. CarShield Rep
over a year old

James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!

Minnesota
1 review
0 helpful votes
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Amazing service
December 8, 2024

The agent was very nice and helpful and knowledgeable about my situation

Date of experience: November 20, 2024
Alicia G. CarShield Rep
over a year old

Jackie, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.

Colorado
1 review
0 helpful votes
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Our experience with Carshield.
December 8, 2024

Since Douglas Chrysler Dodge Jeep does not accept Carshield, we had no experience using Carshield. Since we failed to inform Carshield before work was done, Carshield refused to pay some or all of the bill. Carshield informed us they would have found us another repair facility. We want our vehicle to be taken to a Chrysler dealer and they are the closest and best in the area.

Date of experience: November 27, 2024
Alicia G. CarShield Rep
over a year old

Jane, we offer comprehensive support in finding certified repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.

Texas
1 review
0 helpful votes
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Great experience
December 8, 2024

They provided me with World Class Service overall. During my time with it.

Date of experience: November 27, 2024
Alicia G. CarShield Rep
over a year old

George, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!

California
1 review
0 helpful votes
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Friendly Representative
December 8, 2024

It was simple to use. It was fast and friendly service. The representative was helpful.

Date of experience: November 27, 2024
Alicia G. CarShield Rep
over a year old

Doris, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

Oklahoma
1 review
0 helpful votes
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Great product & customer service.
December 8, 2024

I enjoyed the peace of mind my car shield policy gave me on my 2021 Jeep. Unfortunately, it was totaled and I no longer needed the policy. I highly recommend CarShield.

Date of experience: November 27, 2024
Alicia G. CarShield Rep
over a year old

Katherine, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!