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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Very satisfied with the excellent customer service I received and for being so fast thank you
From the beginning to the end, it was effortless. Took vehicle to the chosen shop (the one I trust) and picked it up when it was done.
No negotiating, no phone calls….no argument…the-repairs were completed and I am driving my vehicle again. On my end, no Adjustor, no mechanic, no inspector….no hassle.
I would recommend CarShield to everyone.
Carlos, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I've had my car in the shop for 2 weeks and still no car car shooting has been slow and also they couldn't find the parts available right away so what is cost you doing giving us mediocre Parts while they're charging us full price
Frances, we apologize if there has been confusion about your coverage. We do send out the contract at the time of sale and address on the sales call that at the Administrator's election, repair or replacement of covered parts will be made with parts of like kind and quality, including but not limited to new, used or remanufactured. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I am satisfied with the service that I received. Your service man was very professional.
Ingrid, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Wonderful outcome on submitted repair claim.
Car Shield paid to replace my transmission and reimbursed me for rental car expenses.
Frank, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Overall good, however was disappointed with that fact that you tell a customer you can take your car where ever you want for repairs but the dealership don't except what you pay.
Philip, we apologize for any confusion this has caused. Our customers can take their vehicles to any ASE certified repair facility or dealership, it is at their discretion whether or not they choose to work with us. For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Customer service was wonderful. They took the time to explain in detail about my warranty options.
Elena, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Carshield has provided me with exceptional service for my vehicle repairs at a very reasonable rate ($139/mo) to cover my Mercedes-Benz. Since then I have had 2 major repairs that has save me thousands of dollars.
Lynn, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
Customer service was very helpful and respectful to my needs
William, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
I informed Car Shield that my card on file had been hacked and that I was waiting for a new number. I was told that it was fine and that I had 35 days to make the payment. Well EVERY DAY there was email/phone message that my payment was past due. I really did not appreciate it.
Carolyn, we apologize for any inconvenience this has caused. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Always helpful and available and polite. I can always speak directly with someone and they very informed and always get my answers
Anthony, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
End up costing me less than I thought. Thank you. They negotiated with the dealer to get the price down.
Thomas, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Está compañía me sorprendió al actuar tan rápido y comunicarse con él dealer Braman Cadillac. Un inspector fue a chequear el carro y 2 días después apro. Aun no lo creo pues compañías asegurado como está ya no existen
Hace 6 meses aproximadamente que compre el seguro pues se me había vencido la garantía extendida. En Nov 12 deje el carro en Braman Cadillac a la semana siguiente se pusieron en contacto con el dealer para ir a inspeccionar y 2 días después aprobaron el presupuesto de una transmisión y válvula para un cadillac xt4 2019
Una reparación costosa si no es por está compañía no hubiera podido mantenerme con mi carro. Estoy muy agradecida con CARSHIELD
NO DUDEN EN HARCER UN SEGURO CON ELLOS.
Tengo una amiga con dealer y cuando le comenté el seguro que había comprado
Buscando su opinión fue
Que estás compañías no pagan cuando le haces la reclamación y por experiencia propia les GARANTIZO que CARSHIELD
Cumple con los protocolos del contrato. THANK YOU
CARSHIELD.
María, muchas gracias por tu reseña! Son reseñas como la suya las que nos permiten saber cuánto ayudamos a las personas y lo beneficioso que es realmente tener cobertura! Apreciamos sus comentarios y si necesita algo, no dude en llamarnos.
A notification informed me that I needed to contact office for monthly Statement.
Mary, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Finely someone that talks English and tells me all the different policy you have to offer.
James, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
The agent was very nice and helpful and knowledgeable about my situation
Jackie, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
Since Douglas Chrysler Dodge Jeep does not accept Carshield, we had no experience using Carshield. Since we failed to inform Carshield before work was done, Carshield refused to pay some or all of the bill. Carshield informed us they would have found us another repair facility. We want our vehicle to be taken to a Chrysler dealer and they are the closest and best in the area.
Jane, we offer comprehensive support in finding certified repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
They provided me with World Class Service overall. During my time with it.
George, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
It was simple to use. It was fast and friendly service. The representative was helpful.
Doris, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I enjoyed the peace of mind my car shield policy gave me on my 2021 Jeep. Unfortunately, it was totaled and I no longer needed the policy. I highly recommend CarShield.
Katherine, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Answer: It's affordable, excellent customer service, and efficient claim precessing!
Answer: Great question! Please give us a call and we can answer any questions you may have!
Answer: Carchex & endurance. But beware if any car warranty!
Answer: Car Shield only SELLS the policies. American Auto Warranty is the company that administers is the warranty. BBB grades them an 'F' rating & I agree.
Answer: That depends on the level of coverage that your vehicle qualifies for at the time you set up coverage. Give us a call with your VIN and mileage and we would be more than happy to go over that with you!


Frank, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.