CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 809th among Auto Parts sites.
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I ordered injectors for my truck. I placed order online. I was charged within 5 min at my bank. I did not receive my confirmation email. Reviewing online order it said my address was somewhere in TX. Thus begins the nightmare's. I have spent three hours total call time for 6 calls trying to find my order and correct the website sending all parts to sum address in tx by default. The number for their shipping CO.@; LSO call number is listed wrong and has no way to contact them to locate anything as customer reps try to tell me call them as they have no system access for anything shipping. Called them back again for 45 min on hold. The service reps never can help, just ask for a supervisor. Fast forward over 2 weeks... i got my replacement order. I WOULD RATHER LICK DOORKNOBS IN CHINA than order anything from this place ever again. Rock auto or summit like usual.
Received a wiper linkage that was faulty. Philip, in customer service corrected the issue in an appropriate and professional manner.
Hi Hugh,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Rosalie R.
Customer Advocate Team
Back and forth about part that melted down in under 200 miles, approved return but only accept part in original box FOR RESALE?
Do not waist your time, carports.com has no problem reselling parts they know are defective
Hi Scott D.,
Thank you for sharing this review about the Catalytic Converter.
We apologize if this has caused you any inconvenience. We would like to check on this concern further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-69761. Please write this on the subject of your email for immediate assistance.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
This was, by far, the WORST online shopping experience I've ever had!
I was sold a part they didn't have in stock, yet they charged me. I had no clue, until it didn't show up. Then I was argued with, placed on hold, transferred for a minimum of an hour each of the calls... I believe the count is at 5 now! I'm on hold with them now... 30 minutes and counting and I STILL haven't talked to a warm body!
They also sold me the wrong part. As soon as I saw the email, I called in. They told me the order was canceled and ordered the correct parts. The next day I see a charge on my card, then an email, with the shipping info. I called in AGAIN and was told it had already been processed and shipped before I canceled, which was impossible! They are SCAMMERS!
I have four boxes I was told the RMA's would be sent via email... they sent ONE RMA, TWICE, but nothing was sent for the other 3 boxes!
I received an email on 10/7 stating 'your order is on the way! Estimated delivery date Thurs Sep 30'.
How that's even possible?
The part they were going to replace, they couldn't tell me if it was in stock, when it would be shipped OR when it would be delivered. I told the gal I give up and I couldn't do this anymore & I wanted to return everything. She stated she would send me all the RMA's... nothing ever showed up!
Hi B. K.
Thank you for bringing this to our attention.
We would like to apologize if you needed to wait for a long period of time on hold. We are experiencing an unusual volume of inquiries over the phone and email, which explains why hold time might be longer than usual.
As we always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-69616. Please write this on the subject of your email for immediate assistance.
Thank you,
Shebet C.
Customer Advocate
CarParts.com
Bill and Ed deserve a raise! I'll shop here first because of there wonderful customer service!
I actually appreciated them asking my housekeeper (who did the ordering) questions that made sure I was getting the right parts. Who likes having to send back anything? Not me.
Hi Roland,
Thank you for taking the time to write about your experience. It is wonderful to hear that that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com and that our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
CarParts.com
Had a manufacturer's issue with a Weather-Tech cargo mat I purchased. Shen with CarParts.com stepped in and fully resolved the problem. Would definitely go back to CarParts.com in the future!
Hi L. C,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our exceptional service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
Your parts guy TJ was Awesome in reassuring me he had this!
Your prices are the best!
THANK YOU VERY MUCH!
Hi Kathryn,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our exceptional service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
You guys charged me twice, and have not refunded me. My order was 400$, you guys think you can just take 800$ out and put it on hold... Never ordering from you guys again.
Hi AJ W,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue.
Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-69382. Please write this on the subject of your email for immediate assistance.
Thank you,
Anthony C.
Customer Advocate
Ordered a replacement door handle for a Toyota Highlander 2012. I received the first part, which was the wrong part. I took pictures and submitted a return claim. They sent me the exact same part twice. I called customer service and they said "Well this is the right part for your vehicle so...". But, the photos I sent prove that this is not the case. It is impossible to install on my vehicle. Ultimately got a refund for the item, but what a waste of time this was. It is very unlikely that I will order parts from them again. Disappointed.
Hi Chris B,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue.
Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-69381. Please write this on the subject of your email for immediate assistance.
Thank you,
Anthony C.
Customer Advocate
This company only works the money promising that the part will arrive and then they say that it was lost and that they are going to order another and then they say that they do not have it to make a return less. VERY BAD SERVICE
Hi Jaime,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
Rest assured that we will review the things you mentioned, and we will address them with the intended party accordingly. We are continuously looking for opportunities, so your feedback is highly appreciated.
We apologize again for the inconvenience, and appreciate the opportunity to better serve you. If you have any other concerns or need further assistance, please feel free to contact us.
Thank you,
Philip
Customer Advocate Team
Thank you for refunding the parts that were lost in the mail i could finally finish the job very much appreciated
Hi Edward,
Thank you for taking the time to write about your experience. Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced. Thank you for your review!
And if you have questions, concerns or if you need further assistance, please feel free to contact us.
We look forward to working with you again in the future.
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.com
Ordered part based on delivery time of 3-4 days, day 12 still no part, hey but they processed my credit card quickly. Not good!
Hi Stephen J.,
Thank you for sharing this review about your order.
We apologize if this has caused you any inconvenience. Unfortunately, most courier are experiencing delivery delays due to high demand and unprecedented circumstances. We would like to check on this concern further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68940. Please write this on the subject of your email for immediate assistance.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
As so many of us are in need of car parts at times and want a seamless and trustworthy avenue to find decent to high quality parts, Well I have definitely Put Carparts on my top 3 or 4 sources for just that!
I had 2 issues that where Very well taken care of by two different departments of customer service. The only reason I put 4 out of 5 instead of 5 out of 5 stars is because there was a glitch with Autofill on the address portion that you fill out to place an order. (I am not sure if that was resolved So pay close attention when filling out your address!)
Customer Service was Clear, kind, intelligent, and definitely showed concern. Exemplary performance!
And no this is not a paid employee or Robot... this is how I speak. Lol
Hi Daniel,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our exceptional customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
I oreder a performance break kit that enclosed ceramic pads and "blank" rotors. That means their solid. What they sent me blank front rotors and the rear one's were up graded to the performance one with the holes and slashes in them without asking me. On my car with my rims you can see my rotors. It pissed me off so much because I had no choice and had to install them as I had my car torn apart and my old ones were bad. So I told them for sending me what I didn't order they should send me matching front rotors for free. And of course they said because I didn't order the performance rotors they won't send me new front rotors. Well I told them you didn't send me what I ordered and didn't ask me if I wanted my rear rotors up graded. The second thing is I ordered a wiper motor relay for my truck and it's guaranteed to fit and it didn't even come close. I've never heard of a business giving an up grade to a customer and not asking them first. They jest didn't have the rear rotors I ordered and instead of telling me and giving me the choice to cancel my order they jest sent me what they had. Will never do business with them again. Go check them out at the BBB look at the complaints about them.
Hi Tyrone,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue.
Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68678. Please write this on the subject of your email for immediate assistance.
Thank you,
Anthony C.
Customer Advocate
I am Unable to make any comment about the parts because I still have not received them! As long as you're willing to wait for about two weeks to get your parts carparts.com might be a good place for you
Hi P. J.,
Thank you for sharing this review about the delivery of your order.
We apologize if this has caused you any inconvenience. Unfortunately, all shipping carriers are experiencing unprecedented demand, which has caused a shipping delay for your order.
We would like to check on this concern further. Please send us a message at [email protected] with your order details so we can address your concern properly. Here's your ticket# - CAT-68550. Please write this on the subject of your email for immediate assistance.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
Please be aware that if you need to return your item, you will be charged 97% of the total amount you paid in order for you to receive a shipping label from them. Totally not worth it. They will in turn re sale the item at full price again like they sold it you. This is terrible. I will never buy from them again.
Hi Barbara,
Thank you for your feedback about your experience.
As stated on our return policy, we only cover return shipping for returns that are a direct result of an error on our end. But we hear you, and we will make sure to relay your feedback so it can be considered when we revisit our policies
We would like to better assist you with your concern. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68488. Please write this on the subject of your email for immediate assistance.
Thank you,
Philip
Customer Advocate Team
I got two wheel bearings for my Chevy Tahoe z71 and the bearing were bad on both I don't want replacements I just wish I would have known.
Hi William, thank you for sharing your feedback. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68444. Please write this on the subject of your email for immediate assistance.
Regards,
Patrice
Customer advocate team
The customer support team has been extremely helpful to me in all aspects as they work on my part exchange. They are quick to respond, informative, and reliable. All of the parts I have bought have been super high quality and very satisfying. I will continue to buy from them.
HI Matthew P.,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
I ordered parts for my pickup truck the website said they were in stock. Then I got an email saying they only sent me half. With no time frame no nothing for a return on my money on the other half. I was told I have to wait 5 days. And I can't fix my work truck now! Do not order from these guys their customer service sucks!
Hi Mislead,
Thank you for reaching out! We apologize for any inconvenience. If the part is out of stock this will not be deducted from your credit card.
We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68330. Please write this on the subject of your email for immediate assistance.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com
Shipment was delayed and parts received after a week later than promised shipment date. Also parts were very carelessly packaged and Box the parts shipped received in bad shape, Opened the box and found that parts are damaged. Applied for RMA online, to issue RMA wait time is 72hours. Called customer service, their automated system says 15sec wait time, I had been waiting for more than 30min to have some one answer my call. Worst customer service. They don't even deserve 1 star rating.
Never order parts from here.
Hi Murali,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue.
Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68141. Please write this on the subject of your email for immediate assistance.
Thank you,
Anthony C.
Customer Advocate
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beau C,
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
We would like to get more details about your feedback, please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-70062. Please write this on the subject of your email for immediate assistance.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
www.CarParts.com