CarParts.com
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CarParts.com Reviews Summary
CarParts.com has a rating of 2.2 stars from 1,213 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarParts.com most frequently mention next day, tracking number and business days. CarParts.com ranks 814th among Auto Parts sites.
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I purchased 2 brake lights in a package deal. For some reason they were being mailed separately & came with 2 different tracking numbers. I figured they would be mailed together. The passenger side made it to my house in about 1 week. But the driver side was never even handed over to FedEx and was never mailed out. So I called carparts about 2 weeks later to ask where my light was. The guys first excuse was "Because of covid-19, FedEx is late." And I told him the package never made it to FedEx from car parts because the tracking said FedEx was waiting for the package to arrive from carparts to be mailed. So he said "So what do you expect us to do?" I told him I expected my light to show up or if possible can they overnight me one. He said he had to ask his boss. He came back & said that it was ok to overnight me one and I should see it in 2 days. But instead? I got an email with a refund. So I decided to just buy another one. But I found out they are $32 pc. If you buy them separately vs. a package deal they are $24 pc. & this doesn't include credit card purchase fees. So I called to file a complaint and the woman I ended up talking to in customer service said she'd send me a coupon to buy another one for $24. I thought everything was good but it wasn't. I entered the coupon code & it was for $1 off of the purchase. Very, very scummy. This was my first and last time dealing with carparts.com
After 2 hours on the phone, all I received was 2 hang ups and nothing solved. I just wanted my part over nighted and no one could help me. I will never order from them again!
Hi Julianne,
Thank you for bringing this to our attention. We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark. We would like to get more details about your feedback and work with you in resolving the issue.
Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-68051. Please write this on the subject of your email for immediate assistance.
Thank you,
Philip
CarParts.com
I ordered a front strut for my focus and they sent me a pulley for something. I called and wanted my part but they said it was out or stock before I even ordered it. They didn't try to contact me to tell me that, they sent a pulley instead. What kind of place does this. I could have already had a part from somewhere else, but they have tied up money and time with what they did. They did finally refund my money(they did do that fast). I wouldn't recommend buying from this place. I won't
Hi Don,
We are sorry that your experience didn't quite match your expectations. We always strive to provide good customer experience and we regret that we missed the mark.
We would like to get more details about your feedback so we can look into it further and improve our service better. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-67785. Please write this on the subject of your email with the order number for immediate assistance.
We appreciate the opportunity to better serve you and we look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
www.CarParts.com
Part came when they said it would which was nice, I had the car jacked up and old brakes removed. Problem was that I was sent the wrong sized rotors, pads and hardware. Verified my car info was correct. So I had to buy more parts so I could finish. Parts returned and a refund was issued.
Hi Witt K.,
Good day! Thank you for sending us an email and providing your order details.
We apologize for the inconvenience if the glass of the Front Brake Disc and Pad Kit did not match to your vehicle. Our products are produced by certified ISO9001:2000 and QS9000 facilities that produce precision OE components. We use the same manufacturers as many famous US brands. Per catalog, SKU # KIT1-210513-211 should match for 2015 Chevrolet Cruze LT 4 Cyl 1.4L. However, this is only for FLEX, GAS, GM Brake Code J67, Rotor Diameter 300mm. This information is very important when ordering this part to ensure that it will be the right one.
We sent you an email today. Please reply to the email so we can further assist you.
Regards.
Shen S.
Customer Advocate Team
CarParts.com
My order arrived on time and was exactly what I needed, the only issue is thag during the shipping, one headlight was slightly broken. Upon relaying this to customer service, they immediately contacted me and made things right, as best as they could.
Hi Chayse,
Thank you for sharing a review. We are glad to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you,
Rosalie R.
Customer Advocate Team
Let's just say shipping was all messing up and they fixed it to make their customer happy at the end of the day
Hi Jose,
Thank you for working with us to resolve the difficult situation you experienced. Providing a great customer experience is very important to us, and we apologize that your initial experience did not meet that standard. We appreciate the chance to work with you in resolving the situation. Thank you again for your feedback! We look forward to doing more business with you in the future.
Thank you.
Rome G.
Customer Advocate Team.
Got the right part, on time, for 64 dollars, auto zone, advanced auto, and o'rileys all, was pricing part in-between 300 and 600 for my car.
Hi Brenda,
Wow! Thank you for that awesome review.
We are happy to hear that you are satisfied with the part that you ordered from us. We, at CarParts.com feel great achievement knowing that we helped another customer put their vehicle back on the road. It is also wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
Service Rep. Was very helpful, patient and professional. I have had lots of frustrations with other online companies in the past. Your Service Rep. Made my transaction a pleasant, stress free transaction.
Hi Nicholas,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our customer service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
Everything was well manged by the cashier he answered all my questions and help me with my parts.
Thank You
Hi Leroy,
Thank you for taking your time to provide us an inspiring rating. We are gratified to hear that you were satisfied with our service. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Anthony C.
Customer Advocate Team
Carparts.com
My order was late, so I called GLS. They don't know where my package is. I called Carparts.com, they don't know where my package is either. They use GLS shipping and tracking system that list all false information and misleading!
Hi Jung,
Thank you for sharing a review about the delivery of your order. Unfortunately, most courier are experiencing delivery delays due to high demand and unprecedented circumstances. We sincerely apologize for any the inconvenience this has caused you. We will definitely relay you feedback to our Shipping Department so we can improve our service further.
We would like to further assist you with your concern, please send us a message at [email protected]. Here's your ticket# - CAT-66995. Please write this on the subject of your email for immediate assistance.
Thank you.
Rosalie R.
Customer Advocate Team
CarParts.com
I ordered two fenders for my Jeep. FedEx says that they delivered one and then an hour later delivered the other. I only received one. I have cameras at my house and FedEx showed up one time and delivered one fender, not two.
Customer service immediately issued a replacement and it's on its way! Thanks carparts.com!
Hi Justin,
Thank you for taking the time to write about your experience. It is wonderful to hear we were able to provide you with the excellent customer service experience we strive to provide all our customers. We will definitely relay you feedback to our Shipping Department so we can improve our service further.
We look forward to working with you again in the future.
Thank you,
Rosalie R.
Customer Advocate Team
Great experience. My mechanic was impressed by how well the headlights fit. They look terrific. Thanks
Hi Carol,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Rosalie R.
Customer Advocate Team
We ordered replacement front headlights, Which were sent in 2 different shipments. One was packaged nicely with foam packaging and care; the other Appear to be thrown in a Box with very little to no concern and both were the wrong model year so the plug in did not align.
Hi Raymond S.,
Thank you for your review! We have already made some improvements in terms of packaging quality before the order ships out, but it looks like we still have a room for improvement. We will definitely relay you feedback to our Shipping Department so we can improve our service further.
We would like to further assist you with your concern with the headlights, please send us a message at [email protected]. Here's your ticket# - CAT-66667. Please write this on the subject of your email so we can further assist you.
Thank you.
Shebet C.
Customer Advocate Team
CarParts.com
I have been a car parts customer and really value them as a reliable vendor for genuine and high-quality car parts. Just bought and replaced the passenger side rear lamp cluster on my 2015 E class. Very high-quality part with good fit and finish.
Hi Rian,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Anthony C.
Customer Advocate Team.
Had to return a part and had the fastest experience ever and was very helpful. Definitely will be ordering more parts from them!
Hi Jesus,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Thank you.
Rome G.
Customer Advocate Team.
Headlight arrived well packaged and undamaged. Delivery was fast. Installation was easy.
However, the new headlight is dimmer then my existing headlight. Had I Known I would have replaced it with a better one when I had everything disassembled.
Hi Victor,
Thank you for sharing your review regarding the headlight you ordered. We're glad to hear that have received the part on time and in good condition.
We would like to further assist you with your concern with the headlight, please send us a message at [email protected]. Here's your ticket# - CAT-66605. Please write this on the subject of your email so we can further assist you.
We look forward to hearing from you.
Working with you,
Rome G.
Customer Advocate Team
www.CarParts.com
Ordered a catalytic converter, was put on by mechanic and went bad within a month. Was told would need to get a read out but the read out cost almost the same as the actual part!
Hi Rasheeda,
We thank you for your feedback. We sincerely apologize for the inconvenience this has caused you.
For Warranty Claim and before we can authorize a return or a replacement, a copy of a detailed/comprehensive mechanic's diagnosis is needed for us to determine the nature of the defect with the catalytic converter. This is necessary to ensure that a malfunction of other vehicle component/s is not causing the catalytic converter's inefficiency.
Also, several engine components play a role in the efficiency of the catalytic converter. Some can include (but is not limited to) fuel injector/s, spark plug/s, exhaust manifold/s, Mass Air Flow Sensor/s, and the Oxygen Sensor/s.
Please send us a message at [email protected]. Here's your ticket# - CAT-66544. Please write this on the subject of your email so we can further assist you.
We look forward to hearing from you.
Working with you,
Renabesh M.
Customer Advocate Team
www.CarParts.com
The seller gave a partial refund for shipping damages. Promised to work with the shipping department for a better packaging process
Hi Scott,
Good day! Thank you for reaching out to us. Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced. We have already made some improvements in terms of packaging quality before the order/ part ships out, but it looks like we still have a room for improvement. We will definitely relay your feedback to our Shipping Department so we can improve our service further.
We would also like to get more details about your feedback. Please send us a message at [email protected]. Here's your ticket# - CAT-66101. Please write this on the subject of your email for immediate assistance.
We appreciate the opportunity to better serve you. If you have any other concerns or need further assistance, please feel free to contact us.
Working with you,
Renabesh M.
Customer Advocate Team
CarParts.com
Mailed out all the correct parts, quick, helpful and prompt keep up the good work. Every order never have any problems!
Hi M W,
Thank you for taking your time to provide us an impressive rating. We are thrilled to hear that you were satisfied with our part quality, delivery and the services we provided. That we were able to provide you with an excellent experience, we strive to provide all our customers. We're looking forward to doing more business with you in the future.
Thank you.
Sherryl P.
Customer Advocate Team
Carparts.com
After 4 months of back and forth arguing with this company about money that they never put back(refund) but claim they have. I've talk to multiple managers who said they will fix the problem, never have
Hi Deangelo,
Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchased from us.
We apologize for the inconvenience this has caused you. We would like to check on this further. Please send us a message at [email protected] with your order details so we can address your concern properly.
Here's your ticket# - CAT-65885. Please write this on the subject of your email for immediate assistance.
Thanks,
Anthony C.
Customer Advocate Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi MJ,
Good Day! Thank you for your purchase.
Thank you for taking the time to share your feedback about the delivery of your recent order. There may be instances in which orders with multiple parts/items will have multiple tracking numbers depending on which warehouses the parts/items will be coming from. Hence, I will definitely forward your review to our Shipping Team.
We have sent you an email to better assist you with your concern.
Thank you,
Philip
Customer Advocate Team