CarParts.comReviews 1,213

The wing mirrors on my Ford fusion have everything, self dinning, blind spot warning system, heated and the puddle light. I wasn't paying Ford almost $400 or the part store giants almost $300 for one complete unit. I found one on carparts.com with all the options, it has a warranty and a low price guarantee which means looking other places wasn't required. It was a great price, I placed the order and received an email that they got the order, I got another email saying my card was approved and another one saying it was sent and would be here Friday. It came on Friday with everything in the box the website said would be in it. It was exactly what I wanted and what they said they shipped. And arrived the day they said it would arrive. I couldn't be more happier. For any car parts I may need in the future carparts.com will be the first place I look

I order my part (core support) on august 10th. They didn't message me to tell me that they didn't have the part until August 12th. Then when I found the number and called the customer service all they could do was offer excuses. Part wasn't available when I ordered and they didn't update they website. Then expected me to wait and the might have the part in 2 more weeks. I would not order from them at all.

First issue: They charged me $600 for a $300 purchase which caused my account to go negative and then told me it was a standard banking practice. Where? Second issue: The parts that I need said delivery by Thursday 08/12/21 approx. 1wk after the order date. Now it's telling me the following week. I'll never purchase from them again and I don't recommend anyone else do it either. Save yourself the headache.

I lost over 2 thousand dollars with this company. They also over charged T-Mobile extra just for me to call and get help

I ordered a set of mirrors for my Ford F250. I received the driver side mirror but not the passenger side. I called customer service on 8/4 to inquire about the missing item. I was told I would have to wait about 48 hours while the back office contacted the warehouse to check inventory, then I would receive notification by email with a new order number and tracking for the replacement. After waiting 48 hours without any notification, I called back on 8/6 to inquire, only to be told that I would have to wait 1-3 days while the back office contacted the warehouse to check inventory. At this point I became upset as I was being given the run around. I asked to speak with a supervisor and was refused. After being on eternal hold, 1hr-35min, I was disconnected. I immediately called back and another CS rep read my account history and told me that SHE could check inventory via her computer. She then told me that I would receive notification in 48 hours with a new order number and tracking info. My replacement mirror should arrive 3-5 days after that notification. As a customer, I don't care about the back office, nor do I care about the inventories. The customer service experience showed me that this company does not value it's customers or our business. The correct way this should have been handled was a replacement part should have been immediately shipped at the time of my first call. Then the "back office" could take their time figuring our the inventories and what happened. Common sense dictates that only 1 of 2 things occurred. Either the warehouse shipped it and FedEx lost it, or the warehouse didn't ship it. In either case, there would be no loss to the company because if FedEx lost it they could file a claim against FedEx for the lost item or it was never shipped in the first place and that is self explanatory. This company has MUCH room for improvement in customer service. Heed the warning and choose a company that will value your business.

Contacted via email by a customer advocate on Sunday 8/8 who wrote, "Normally we we issue a replacement or a refund after 24-48 business hours but we haven't receive any notification if the part was lost in transit nor was not shipped by the warehouse. We would still want to help you get the replacement and but because its a weekend and we don't have any warehouse available. We will process the replacement on the next business day".

This email came 120 hours after my initial contact with the company. I'm still waiting for this mysterious notification of confirmation of a new order and shipment of a replacement part with tracking number.

I ordered a catylitic converter for my Dodge Ram. I ordered it on Monday and when finishing the order it said delivery would be Thursday which I need it fast so I purchased it. Upon purchase it then said the delivery would be Wednesday which was even better if it was even possible. Well Monday night I got tracking number and it said it was shipped and was being delivered on Wednesday. Tuesday the tracking number said a label was made and shipping company was awaiting package to be dropped off. Wednesday it said label was created as the day before. I contacted customer service and was told it was shipped and just give courier time to update. Thursday no change in tracking info so again contacted customer service and of course give courier time to update but assured it was in the couriers hands. Dismissed any concerns that tracking info has not changed in three days. Now Friday comes and still no change. Courier still waiting for package to be given to them. Still told by customer service to give time. It is now Saturday and no change by tracking info or courier. Customer service wants to do an investigation to see where it's at. Why wasn't my concerns addressed four days ago when I notified them that it has never changed. Still no part that I have paid for and no information as to where part is or when to expect it. So far not a good experience. I will post the result of this when I know more

Placed an order on a Saturday 2:30pm, ended up not needing the part. Spoke with customer service by 6 pm Saturday evening was told the order has not been processed yet and that it could be canceled. I have spoken to 3 customer service representatives, and they all are trained to tell customers thing that they will take care of, the first representative said they put in a request to cancel the order, that didn't happen. The second said he would message the shipping department and stop them from sending it, they shipped the order I canceled two day prior anyway. The last representative assured me I would get a full refund for their mistake. I received an email the next day. I'm being refunded the cost of the part, and not the shipping. I cannot in good faith recommend a company who's practices are to lie to customers to get them off the phone faster. End result, they refunded the cost of part and tax only, and not the shipping charges.

The part I ordered did not come with all that was to be included. They quickly were willing to send a replacement. Unfortunately the replacement also did not come with the part and I felt stuck from there. I wound up ordering the rest of the part locally and when it was brought to another customer service agent they did make it right. I am impressed that after I thought all was done that they still continued to help and made sure that I was satisfied

I am totally pleased with the results of my problem with my grill I was prepared to just let it be because I didn't want to go through the hassle but car parts reached out to me and was very understanding and helpful and we resolved the problem with no issue

I'm on my 3rd defective headlight from them and have given up trying to get a authorization number fir a return. They don't call back, do what they say or respond to emails. Now I'm past there return dates just try to get them to respond and do the right thing.
I'll never shop here again.

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Had to contact customer service in reference to an order that I did not receive. Shen was very helpful. Got a replacement ordered right away. At first I was upset because the part never arrived; however, with Shen's help - a replacement part was immediately reordered.

Probably a really good business that uses a really bad delivery service FedEx is like negative on the review scale here you are using them waited over 6 days late for my package to arrive only to go to the wrong house 20 minutes away FedEx will not get on the phone and talk to you or help you out so now I am on my way to go retrieve the package myself if I have to jump through the window you should switch to Amazon UPS post office anything but FedEx they are horrible everyone there quit and you can't get no one on the phone I think they're operating out of a third world country

If you're in need of a car parts real quick as they advertise this is not the place to order it. It took an extra 10 days for me to get a replacement grill for my Tacoma and my new bumper also extended over the shipping time they give me. Customer service is trash they could barely speak English. Don't order from car parts.com

They sent my part to the wrong shipping address, blamed me and only issued a partial refund. Spent 45 minutes in phone jail w someone from India. If you have any self-respect and value your time, don't order from this company. Lousy customer service is a gross overstatement.

Shipment was picked up on the 5th, but was still at the same FedEx location in WI on the delivery date of the 8th. I called FedEx and they said the shipper had to file a claim to get the package delivered within 24 hours. I spent 30 min trying to explain this to the customer service agent who could not understand what I was saying and seemed to just keep reading the same lines from a prepared script. I repeatedly asked to speak with a supervisor and was told several times they would be on the line shortly, but that never happened. I have no idea when I'll actually get my part. I don't have another vehicle and my Uber bills are piling up. I should have shopped from a more reliable company.

Great prices but do not order if you need your part within the month …. I have had to make tons of calls to costumer service and Had to have replacement orders sent out and it's going on 3 weeks and still don't have my part! Totally totally unacceptable…. And they said they where going to issue a refund and that still hasn't happened I would have been better off just ordering one from somewhere else. Just so disappointed.

Sent wrong part, bad customer service... Right part guarantee is BS... had to pay more for the right part

They said the part i ordered would fit my car it didnt. Then they got the part back and took most of the money i spent. Its crazy I WOULD NEVER GIVE THEM MY MONEY EVER AGAIN

The service does not ship within a timely manner. Instead, they lie and manipulate the situation to cover their own asses. Aside from my troubles with shipping which I paid for rush, it's taken 5 phone calls, 2 live chats, and a complaint via BBB to process my refund. Mind you, they told me they had processed my refund over 11 days ago and that it would be completed between 24-48 hours.