Carnival Cruise LinesReviews 226

Our son and future daughter in law originally had planned a wedding/cruise and when my wife and I along with my son and family tried to book a room for each online, it did not go through. Then we had to "Call" carnival and booked our rooms. I had used my debt card to place the deposit for both rooms and waited for the confirmation via email. After checking and waiting, my account did not reflect any amount being deducted for the rooms, Mind you, I had place $1,000.00 deposit for both rooms and then a second call had to be made and then finally carnival took all the information again and told us that if in the event we needed to cancel, we had until June 12th to pay off the rest of the bill or cancel. Due to family health matters, we found ourselves in a bind and realized that we could not take this cruise and called on April 20th and had to cancel both rooms. Carnival stated that there was a $50.00 per person for cancellation, which I can understand, however, carnival had said that they were deducting an additional amount to be applied as credit for our next booking if we did this within 2 years of this date. Now, my son has 3 for his room which cost $150,00 for the cancellation and kept $ 225.00 as credit to be applied along with charging my room at $100.00 for cancellation fee and also additional $150.00 credit to be applied to our next booking.
At this point we are not able to even plan a cruise in 2 years, when we don't even know what tomorrow brings since we had some family health matters and I am being ripped off $375.00 ( 225.00 plus 150.00 credit). My booking number is 6mb5z4. My daughter in law, Vanessa had to make the calls on my behalf since I am deaf and cannot hear on the phone.
By forcing us to render a credit for both rooms, has me not wanting to use carnival for a cruise in the future, if that happens. I want my proper refund and who should I be addressing this to? You can send any replies to an email under the booking number supplied above.

I haven't been on many cruises (like Coleen F.) and don't have the opportunity to compare Carnival with other cruise lines. But I must say that Carnival is a really good company! Their prices are reasonable and the service is great.

We love carnival cruise but after canceling trip was shocked to learn that we lost half of our money.My wife had a heart attack, cardiologist said it would be russian roulette to go on trip knowing what could happen if something goes wrong such as hundreds of thousands of dollars in medical bills and no one will insure her knowing that she at risk. I think we should be credited in full or credit off next cruise for the difference as this was our third cruise and I think it is an understandable reason to cancel thank you. Its not like we planned it! We happen to love Carnival Cruise lines, and hope you help us to make it something we will book again. Thanks for any help. R. K.

The prices are reasonable and the service is very good. A great number of destinations to choose from.

In regards to booking #1KV9N9, our flight to Miami from Denver was cancelled by American Airlines on Thursday, October 6,2016, due to Hurricane Matthew. We were due to fly out of Denver on Friday, October 7th and then board the ship on Saturday, the 8th. We had no way to get there to board the ship, as we could not book another flight. Carnival's only solution to the issue is to only offer another cruise within 2 years from this one... no refund because we couldn't get there to take this cruise... they did refund the sales tax for the trip but also charged us a $100 cancellation fee at the same time (slap in the face!). We have been asked to state our issue on this review and also attach a copy of our airline cancellation.

My spouse and I have a $500 credit with Carnival, due to unforeseen health circumstances we could not go on our original cruise dated 2-14-14. Booking no. 41DDX1. Credit was advanced to Oct 8,2016. We are unable to sail at this time due to Hurrican Hermine doing damage to our home in Florida, we will be incurring unexpected expense and work at this time. I am requesting that we be able to use this $500 credit toward a cruise for November 12-16,2017 aboard the ship Valor. Please allow this credit not be lost to us by allowing us to cruise with Carnival as requested. We can not afford to lose this money... We await your reply, Sincerely, Cindy L Baughn, VIFP no. *******833. Phone no. *******552. Email at *******@centurylink.net

Me and my wife arrived at the Long Beach port on 9-16-16 only to be turned away due to not having sufficient travel documentation. I was told by my bosses at work that I didn't need any documentation since they cruise at least 2 times a year, I took their advice. What really hurts was that this was suppose to be a birthday surprise for my wife. I'm not looking for a refund, maybe if I can rescheduled. Thank you for your time, and hopefully you can help me out. My booking # 3JQ3Q4

Never again. This was my family's 3rd cruise with Carnival in the last 4 years. The last one started on 08/09/16 on the Liberty, departing from Galveston TX and went to Cozumel and Progreso Mexico. Since our 1st you can really tell that Carnival is cutting cost. The ship was in horrible condition with worn out carpet, tile, steps, etc... it looked like a construction zone. The food was nasty in the dining room and the buffet when you could catch it open. The staff was rude with a few exceptions. The ports well, Cozumel was awesome. That being said we booked a day a Mr. Sanchos outside of Carnival and it was a blast, I highly recommend it. Now Progreso, why would Carnival stop there? If you like being scared and being harassed by the locals then this is the place for you. Never again will we take another Carnival criuse. I guess you get what you pay for.

I arrived at the ship with my party of 4 only to be told we couldn't get on. One of the people in my party did not have his birth certificate. He was informed since he was in the military he could use his military ID. This trip was a gift to him for retiring from the military after 28 years of service. I was mad at him for not knowing better. It was also his first cruise along with my son and grandson. It would have been my second. It it is at all possible I would like to have credit form this cruise go toward another cruise ASAP we also paid for parking could we have credit for that as well. I really enjoyed myself on your ship and would love to have them experience the same fun I did. Please Please Please do what you can to help.
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Lefted at the dock

My booking number was 7W4RF4

We were refused handicapped assistance. I, then my wife the following day, pushing me in wheelchair was injured in port. We were refused wheelchair assistance despite it being the law. The port area far overcrowded caused my wife to be trampled twice resulting in her requiring major surgery. Her not being from this country USA we will have been separated about 7 months total. I am not now able to fly. There is limited security and children running wild and out of control. Ours being a Christmas cruise we had a hung over crew for the one week cruise to hell.

My first cruise experience and it was delightful. Carnival Cruise Lines certainly came through on this one. Even though the weather was far less than great, the service and the food were better than I had predicted. At the low price of this cruise I would have spent more on a basic hotel room and would have to have settled for overpriced dining. Instead I was on a 3 year old (Carnival Breeze) cruise ship with a staff that did nothing but keep our best interest and cater to every need... Will definitely be doing, another very soon.

Just returned from a 9 night South Pacific Cruise with my 3 boys and have to say that we'll definitely be doing this again.
Staff were fantastic and very friendly. Food was available 24 hours a day! Entertainment was great and there was so much to do that we have to do it again to see what we missed last time.
We had a balcony cabin, which was great, and we got an amazing deal directly with Carnival rather than a travel agent. (About $1000 less for the balcony cabin than the travel agent offered for a window only cabin. The children had so much to do that they didn't want to go home, especially my 4yo.
I was fortunate to be able to get assistance disembarking. Only had to pack my luggage by 11pm the night before and leave it outside my cabin. The next morning we only had a day bag to take to our relaxing breakfast and our luggage was waiting for us off the ship!
It was a wonderful holiday experience from start to finish!

Carnival and Carnival.com making booking a cruise super easy. The website is easy to navigate and discover options. You can even find discounts you didn't know about. Customer service is excellent! Carnival has always gone above and beyond to ensure our cruise was fun and memorable. We have cruised 7 times on Carnival and cannot wait to go again! Onboard, Carnival is a wonderland to be explored. Service is amazing and friendly! Carnival offers the cruiser the opportunity to have an action packed cruise or a relaxing do nothing cruise. Great for families!

We recently booked our first cruise trip. We used this website to do everything for the cruise. It was very easy to navigate and organize everything needed for our trip. They even offer ways to speed up checking your bags and that type of stuff when you are boarding the cruise ship.

Everything you need for the trip can be found on this site and it has been a great site to use.

If you want to book a cruise use www.carnival.com, you will not be disappointed.