Carnival Cruise LinesReviews 226

Worst cruise ever. Our Carnival Horizon balcony was covered in black mold all around its door and window. (Husband is a microbiologist) Crew admitted the same. Couldnt relax on balcony. Husband and I were ill 5 days out of the 8 day trip. Cruise line showed no concern. Never again will I cruise on Carnival.

Just read the other horrible reviews. Way too much mention. To just simplify thing bad customer service.Rooms have mould and smells and all the up charges look to spend around double of what you originally set forth. That's if they don't link your credit card to your kid sail and sign card or its gonna be a lot more. This was done with out my permission so the kids had a fantastic time for the first day charging around 500.When they asked how do pay.They were told everywhere they went all you gotta is sign

My husband and I booked a New Year's Carnival Cruise thru an agent that some friends recommended, because it was going to be 5 different couples cruising and we wanted to all be together around the same area. We had fully paid for our cruise, but luckily, I was checking our VIFP #'s and the cruise info, but my husband's info did not agree with the one on our booking reservation. When I checked a little more, I realized the agent had entered my son's information (who has the same name as his father and has been on Carnival only twice to our 6th time) and DOB. My husband called Carnival to get them to fix this mistake and we were told that the name and DOB could be fixed but if they removed my son's info we would have to pay an additional $900, because my son was given a "Casino Credit". What in the world was this? Very confusing! Even after talking to a manager and explaining that their agent had made the mistake and they should honor the price he had given us, they told us they could not do it, and the best thing was for us to cancel and get our refund. We tried everything for them to helps us, since the mistake was on their part and we were really looking forward to joining the other couples, but they would not go out of their way to help a customer that got screwed out of their long awaited cruise because of the negligence of one of their agents. I think they just wanted us to cancel so they could book someone else at a higher price! My husband and I were so upset over this whole deal that we cancelled our cruise, we did not feel it was fair to us to pay almost $1000 more for their mistake. Lousy customer service my friends! For sure not cruising with Carnival anymore! The worst cruise line there is!

Please read reviews before booking. One would think in todays economy it would a lot easier to book a cruise and give money to a company that is in the serivce industry. Please read fine print, large print, and all print in between, because this company makes no mistakes. Please consider before getting this cruise line at any cost. Pay more for better.
Steve W

The amount of open use of Marijuana and selling of the same on the ship (Carnival Conquest) is ridiculous...I been on that Ship twice within a 4 week time period...very disappointing...spend the extra money and cruise on a different brand...I cruised 8 times this calender year on carnival and appalled by the neglectful behavior in the safety of the other passengers and crew.

Mever again will i use carnival cruise lines. We smelled sewage the entire cruise. Lines for buffet were ridiculous. Restautants wer only open sometimes for 2 and 1/2 hours. People kept us awake all hours of day and night with screaming and yelling and playing loud music right outside our cabin. Worst part is carnival finally contacted me after about 27 days and basically did nothing. I will never use carnival again.

Do not get on here out of all of them do not go to carnival they have literally the dumbest customer service and they don't even know what they are doing which means whatever mistakes they do YOU ARE the one who has to pay for there consequences!

To Whom it may concern,

This is my 4th email, that I have sent regarding a cancelled cruise. I have been cruising with Carnival for a little while now and really enjoy the trips I take. I was suppose to cruise out on October 22,2022 and because my elderly father was diagnosed with cancer, (I was informed today) the physician wants to get his plan up and going. I found it very disappointing that Carnival is deciding not to give me my money back. It doesn't have to be money, I asked for a credit to cruise later; I was told that couldn't be done. It is not fair that I'm having $1733.00 taken away from me. Life is hard and if I could be on that ship on October 22,2022 I would've without a doubt. I would like for someone to take a look at my concern, address my concern, and return my funds or allow me to use this as a credit in the future. I'm hurt by the diagnosis of my father and to learn that Carnival will not assist in my time of need is very stressful. My booking for this cruise is B4W1B8, my PIN is 2**1. I will await a resolution to my concern. Please allow my money to be returned or give me credit for another cruise. $1733.00 is not easy to come by.

Respectfully,

LaShunda Culclager

*******004

I can't imagine them being so greedy for money. I don't even want the money back, I just asked for a credit for a future cruise. I will take a cruise with Carnival in February 2023, I was told that someone would get back to me and I haven't received a call yet.

I embarked on this cruise with 7 other friends. I booked and paid in full in May 2022 for a suite (room #9262) and pre-purchased wifi, bottled water, soda, Seagram 7, chocolate covered cherries, and a Carnival branded thermos to be delivered to the room. A few weeks before the cruise starts, I receive an email from Carnival of a balance due on my account. I go to their site and see that vacation protection has been added. I reached out to my Carnival booking rep who is always spectacular and he said it appeared that I had added it a few days before (I had not). He got it removed and all was well. Then two weeks out from departure date, I receive a text from my Discover card that $292 had been credited to my account. My Carnival rep had no idea what it could be and after looking back through my cruise emails, I realize that is the exact amount of my pre-purchase of wifi and other items. I contacted the FunShop confused. First they advised that the thermos was no longer available therefore the complete order was canceled. I advised that was ludicrous and I wanted all the other items back. They advise that they can no longer offer the discount on wifi from my purchase in May. It was a completely customer service void conversation. Their story then became that I canceled the order. Ridiculous. They would not budge and while I didn't intend on purchasing wifi again, I did end up paying full price to have it on the ship. On the last day of the cruise, they put a printed copy of my invoice in my room. The charges were accurate. Then when checking my account later, I see that they've added a pool towel charge. Since I had an extra pool towel in the room, I assumed that was it so I returned it to the ship's customer service desk. A staff member named Clemence took the towel and advised he credited my account. Sadly, once again Carnival disappointed me. I get home to Oklahoma and the original invoice charge was increased by $30... the cost of a pool towel that I did not receive. This was my 3rd and final cruise with Carnival. If they are so desperate financially that they will treat me the way they have, my money is better spent elsewhere. It's a shame to for my Carnival booking rep. He has no control over the customer service and despicable practices of the FunShop and pool towel charges, but he ultimately pays the price because I'm not returning. We have a big cruise planned in June 2024 on Icon of the Seas. Maybe they will take better care.

I've been calling over the last two days regarding Hurricane Nicole. 1st carnival had us on standby to not come unless they say so and as of last night after 5pm est I received a text informed Carnival will cruise, but everyone come an hour later and be on the ship by 2:30pm. That's cool make sure we are safe. Carnival has decided to cruise on 11/11/22 and MCO (Orlando Airport) closed still, and flights been cancelled for the last 2 days with no flights coming into MCO until after the ship leaves on 11/11. Yet, carnival do not want to refund me in whole nor give the credit towards my next trip. Where is the customer care or service here. I wanted to see my family on our family reunion cruise. This is the response after going on multiple cruises with carnival and this was beyond everyone's control. So, tell me how will I fly in when the airport is closed just to get on Carnival Liberty tomorrow afternoon? Please contact me thanks

I booked my first ever cruise with Carnival and I was so excited. I am from New England and had tickets to fly to Florida for this cruise. I planned this cruise over 9 months in advance and had purchased my airline tickets to fly out the day before. A hurricane hit an all flights into and out of nearly all FL airports were canceled the Wednesday and Thursday before our Friday cruise date. We tried to get rebooked the second we found out about the cancellation. The only flights available to Florida were over $1000 AND were scheduled to arrive AFTER embarkation. I called Carnival multiple times and they were no help, I told them multiple times that there were no flights which would arrive on time and they did not care. They told me it is not their problem and if we can't show up in a hurricane, its our own fault and we will still be charged the full ticket amount. I will never book with Carnival again and I suggest unless you live within driving distance of the port, not to book with them either.

I Feliks Garunts, (VIP *******008) booked 1 cabin (8398) for 4 people of Panorama cruise to Mexico F6R1X8 and completed (including trip protection) all necessary boarding documentation (it was our anniversary to celebrate on ship). We arrived to terminal at 1:00 pm. Our luggage was taken right away to ship and we went for sail.
Unfortunately, my wife left her US citizenship certificate inside the luggage which was already on the ship. She showed her Driver license and copy of US certificate but her boarding was declined. We asked to get certificate from the bag and board Supervisor promised to send someone to get it from my wife's bag. After 2 hours they told us that there is not enough employees on board to help us. 2 of our companions all the time where already on the ship.
After all boarding officer told us that we are not allowed to get on the ship and our cruise will be rescheduled. Later on, I opened the paper they gave me and find out totally different content with only signature of Arlena Orozco - Carnival cruise line Supervisor. So I consider she lied to us. By the way, we know there was another couple in the same situation, but they were admitted.
I am 82 y. O. Disabled man who needs health care provider on the board due to poor health condition (heart stent and other). My wife managing my medications, and I can't travel apart of her. More over, I could not go on ship and leave her there alone.
Now, in spite the protection we booked, I have to pay penalty because I did not leave my wife alone and to go to ship.
Please understand this unusual situation and give me credit for the next my trips or for trip I booked by Radian ship to Mexico (HIV2P2) on Nov. 25
Thank you very much for understanding and help
F. Garunts
11/7/22

After travelling on many other cruise lines, 8 of us decided to do the 2022 Melbourne cup cruise. What a disappointment that was, our first day we leave and they run out of many beer choices. The bar service was ridiculous, waiting in line for 20minutes every time you went to bar, the staff were nice but just not enough of them. Everything you did on this ship you waited in line, more staff required. Also not a lot of entertainment or things to do. We go cruising so we can put our mobile phones away, you need it for everything from booking to reading menus. I felt for the elderly on this cruise. Splendour ship so hard to navigate around also. Never again carnival

We recently took a cruise on the Carnival Sunshine, out of Charleston, SC, from Oct. 15-20,2022 and both came home with Covid. It is only the convenience of sailing out of Charleston, which is close to home, that we gave taken Carnival cruises and have Platinum status.
Our last cruise in April 2022 had Covid protocols in effect, wiping down surfaces with disinfectants, etc, but our October cruise had done. Tables, if wiped down, were not done with any disenfectants, we had a dirty tissue in our stateroom closet, and overheard other passengers saying the clipboards they were given for their Bingo Cards were filthy.
The general cleanliness of the ship was appaling and they still only come in once a day to clean the staterooms. In April we were told this was due to Covid, and they did not want to access rooms frequently. However, Princess is coming in twice a day and still wiping down all surfaces.
The food quality and restaurant service also went downhill and the entertainment still had pre-Covid shows dating back to 2019.
Unfortunately, we have cruise booked in January 2023, which we will be cancelling, and paying a $800 cancellation fee.
We strongly recommend not taking a Carnival Cruise.

We went on our first cruise with Carnival and weren't pleased with our room, it very hot and our cooler/refrigerator didn't work. We notified housekeeping immediately, he reported it to his supervisor as well as the front desk several times during our 5 days sailing. He gave us a fan to give us some sort of relief but we continued to complain. On the last day checking out we were offered drink packages which would have done us no good and photo deals. I was told to contact customer service when I got home. But of course I tested positive for Covid upon arriving home from the cruise. I reported it to Carnival as well as American Airlines whom I booked it through and all I got was:
Carnival response:
Thank you for your quick response.
We realize the stateroom is your home-away-from-home during a cruise which is why we're so sorry to hear you were not pleased with the temperature of your cabin. While the temperature fell within our recommended guideline, we regret that it was not cool enough for you and that your refrigerator was not working. Also, for the issue involving your shower drain. We are glad they were able to correct the drain issue for you while onboard.
We have sent your comments to the appropriate department Managers for correction and to ensure these issues are addressed onboard the ship. We sincerely apologize for any disappointment this caused and are grateful you took the time to give us your feedback.
We hope we have the opportunity to win back your confidence on a future Carnival cruise.
My response:
How could the temperature fall within your recommended guideline, housekeeping had to bring us a fan to use and he agreed that it was hot in the room? Are you saying your just offering me an apology for this?
I had to wait 30 days+ for that response, this was our and probably last time cruising with them. Terrible customer service.
CITC-SS-BR-*******-1 CARNIVAL BREEZE 08/20/2022 D5S6Z0 1232

You look at the cost of booking a cruise seems really cheap and the more you book the bigger of a discount you get in your room however they asked for a credit card on file your card is going to be charged double or triple of what you paid for the cruise in total. Waiting in long lines just to get a pizza. The buffets back in the day let's say 10 years ago were open 24 hours. Not anymore. Just a couple of hours a day then closed! I actually lost weight on this past cruise. My family including relatives which was about 25 of us agreed to never do a cruise again. Half of us got covid and one of the babies got foot mouth infection. Forget taking your litter that are in a diaper on there because they are NOT allowed in the pool with a diaper. You're welcome

We've been looking forward to cruising Mardi Gras for almost a year and it took 2 days before we couldn't wait to leave. It's Thursday and we pray Saturday arrives quickly. Starting with a positive, the crew who actually have the difficult jobs of cleaning after 5,000+ people are the only nice crew members on this ship. Sales is obviously the main goal of carnival and that's understandable, but the sales pitches never stop. We paid $300 for a couple massage (that left us sore now 4 days later). As soon as we redressed they came in, separated my wife and I in different corners and applied a 10 minute sales pitch for the overpriced and ineffective Elemis products. Our stress was more after the massage than it was before. The bartender on night one was incredibly rude. We don't drink much but I wanted a bourbon while watching a football game. I asked for eagle rare and he simply said they were out. I asked for two more bourbons, both of which were out and he replied that if I would just look at the bottles and not the menu I could stop wasting both of our time. Guest services for shore excursions refused to even look at us as we asked a few simple questions about options as if we were disturbing them at their home. Finally, medical is the worst group of people I've ever been around. I do understand the need to be vigilant against viruses on a cruise ship but I requested Tylenol for my arthritic knee. Not only did they seem to not believe me, they treated me as if I was a biological terrorist attempting to sicken the entire ship (but no one says a word to the dozens who are obviously sick and coughing on everyone in hallways and elevators.) today is our excursion to grand Turk but my knee is hurting so bad that we canceled. We'd rather lose the $150 than be harassed and mistreated by the medical staff again. Overall, after almost $5,000 spent on this trip, we are sitting in our stateroom (with extremely limited entertainment options) and praying the next two days fly by and we can leave this nightmare behind forever. People love these cruises and you might as well, but I can't ever recommended anyone set foot on a carnival ship after this week.

Cruised on Oct 7-10. I enjoyed it. Slow bar service but wgat can you expect. The food could have been better but the cabin was comfortable and the staff were polite. Gambled in the casino and got free drinks, which is always a plus! Will be cruisinh again in March for my 40th!

The only think I'm unhappy it was the parking lot at new Orleans. We paid $ 150.00 to park it in a yard the 7 days, then we have to walk with the luggage to the entry. Like 6 blocks we walk plus the change the place we suppose to go cause the hurricane. We understand that but we have some tickets excursion to did on bahamas so I hope they give us a good credit for the next year trip and some discount