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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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The experience was great. I got a custom product in just a few weeks
Next day delivery. Local warehouse Always a pleasure ordering thru Carid
Jose, we’re thrilled to hear you appreciate our speedy next-day delivery and local warehouse—making your experience smooth is exactly what we aim for. Thanks so much for your consistent support; it’s always a pleasure serving you!
Sincerely,
Consumer Relations
The customer service with the headache rack I purchased was impeccable! The order arrived on time and the small issue I had with parts was handled with respect and understanding. Thank you!
Thank you so much for your kind words, Troy! We’re thrilled to hear our team could quickly resolve the issue and provide the exceptional service you deserve. We look forward to helping you find exactly what you need for any future projects!
Sincerely,
Consumer Relations
Everything with there product alone is great I just wish they had more selections when it came to my 2005 Honda civic
Thanks so much for the great feedback, Trevor! We’re glad you love the quality, and we hear you on having more options for your 2005 Honda Civic — stay tuned because we’re always working to expand our selection.
Sincerely,
Consumer Relations
I have bought quite a few things from carid and have had only 1 issue and they took care of it very efficiently. It was a hassle free experience. Thanks carid.
Thank you for sharing your experience, Eric. We're here to make things easy and are glad to hear we handled your warranty smoothly. We look forward to continuing to serve you well.
Sincerely,
Consumer Relations
Thank you so much for your kind words, Chops! We're glad everything arrived securely for you, and we truly appreciate your understanding about the shipping cost—it helps us ensure each order gets the care it deserves. If there’s ever anything else you need, just let us know!
Sincerely,
Consumer Relations
I called and they walked me thru the process of ordering the rite car seat covers.
Thank you so much for your kind words, Dawn! I'm really glad we could help you find the perfect fit for your car seat covers. If you ever need anything else or have questions, feel free to reach out anytime.
Sincerely,
Consumer Relations
At first I thought it maybe an iffy proposition buying a rim for my 2012 Toyota Prius II from CARiD, but they exceeded my expectations by a mile!
KEEP UP THE GOOD WORK!
Virgil, thank you for sharing your wonderful experience and for trusting us with your Toyota Prius rim—I’m delighted we exceeded your expectations! We’re committed to keeping that high standard and look forward to helping you with any future auto needs. Keep enjoying the ride, and don’t hesitate to reach out anytime.
Sincerely,
Consumer Relations
Arrived from two different places, but both in good condition.
Hi Mitchell, thanks for sharing your positive experience! We're glad everything arrived safely, even from different places. We appreciate your support and look forward to serving you again soon.
Sincerely,
Consumer Relations
I needed a particular part for a Chevy Trailblazer 2005, and they had the part. Quick delivery to my remote area and I was able to get my car repaired in time for the weekend. Thank you!
Thank you so much, Hollywood, for your kind words! We're thrilled we could help you find the part you needed and get your Trailblazer back on the road in time for the weekend. We truly appreciate your support and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Received a quality part, shipping was one day earlier than expected. Price was very reasonable.
Paul, thank you for taking the time to share your experience. It's great to hear the quality part and quick shipping met your expectations, all while staying within budget. We appreciate your trust and look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
Free shipping on the cab spoiler I bought, where most other places wanted $70+ for shipping. Arrived quickly and without any damage.
Brian, we're thrilled to know the spoiler arrived quickly and in perfect condition without the usual heavy fees. Thank you for letting us be part of your project—it’s customers like you that motivate us to keep providing great service.
Sincerely,
Consumer Relations
Ordered a sun screen for my new vehicle. Price was good and I had purchased this product previously for other vehicles. Although the delivery time was advertised as being 6-8 weeks it was delivered quicker than advertised and in good condition.
Hi John, it's fantastic to hear your order arrived even faster than you expected! We truly appreciate the trust you’ve placed in us and look forward to helping you again whenever you need something. Thanks again for sharing such great feedback!
Sincerely,
Consumer Relations
Advertised as shown. The time frame was great and the sales representative was very good.
Eddie, thank you for your kind words and for recognizing our team’s efforts. We truly appreciate your feedback and look forward to providing you with consistent service and reliable products in the future. Please don’t hesitate to reach out whenever you need us!
Sincerely,
Consumer Relations
Good Stuff 👍 the company has not made a mistake yet and consistently delivers a product on time and in good shape
Thank you, Leland, for your fantastic feedback and continued trust in us! We're committed to delivering quality products on time and it’s rewarding to know we’re meeting your expectations every time. Looking forward to supporting your future needs!
Sincerely,
Consumer Relations
Wheels came quickly and price was great. Customer service was helpful.
Thank you, Christopher, for sharing your experience—it’s great to hear your wheels arrived promptly and well within budget. We truly appreciate your kind words about our customer service and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
Great price, great look great fit great color better then expected
Thank you, Keef, for the wonderful feedback! We're thrilled to hear everything exceeded your expectations and that you're happy with the price, fit, and look. Your support means a lot to us!
Sincerely,
Consumer Relations
Everything came in a timely fashion, paint job matched perfectly, saved me a good chunk of cash. Would recommend this site to anyone and everyone. Great job guys!
Thank you so much, Archie, for sharing your positive experience with us. We’re delighted to hear the bumper and paint worked out perfectly and that we could help you save which means a lot. Your recommendation truly means the world—looking forward to helping you again in the future!
Sincerely,
Consumer Relations
CarID web site and the purchase process was easy and by the numbers. Pricing was less that other providers. Delivery as a bit slow, however, the product was OEM exact. Kudos.
Thank you for sharing your experience, Greer. We're delighted to hear the product met your expectations and appreciate your valuable feedback about delivery times—we’re actively working to improve speed without compromising accuracy. We look forward to serving you hassle-free in the future and earning always glowing reviews from you.
Sincerely,
Consumer Relations
Thank you, Paul, for your thoughtful feedback. We’re glad the product description met your expectations and that you received everything promptly. Your support means a lot, and we look forward to serving you again!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Douglas, thank you for sharing your glowingly vivid experience—getting a custom product quickly matters to us, and it’s fantastic to know you feel the same way! We’re excited to have been part of your journey and look forward to helping you roll smoothly in the future.
Sincerely,
Consumer Relations