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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Great product, good prices and fantastic over night shipping!
Thank you so much for your kind words, Mark! We're delighted to hear the tires arrived quickly and met your expectations, and we look forward to assisting you again with any future needs. Your recommendation means a lot to us!
Sincerely,
Consumer Relations
I was iffy about using CarID because I never heard of it but when my tire bumper part came off I had to buy a replacement. It was easy to check out and the item quickly came a week later and it fit exactly on my 2023 Nissan Kicks. Happy with my purchase.
Thank you so much, Shadae, for sharing your experience! We're delighted to hear the replacement part arrived quickly and fit perfectly on your 2023 Nissan Kicks. It means a lot to know we earned your trust and made your purchase smooth and hassle-free.
Sincerely,
Consumer Relations
My go-to garage was booking 3 weeks out and quoted me well over $1K to do the front brakes, rotors, and calipers on my 2013 Honda Fit and I knew they'd be OEM's, which I didn't want. My last set of brakes were for performance and (thanks to Covid and remote work) lasted five years! I wanted the same thing, so purchased the set (brakes, rotors and calipers) and had a family member install them. Turns out I didn't need the calipers or rotors, but I will keep them on hand for the future. Love this site and will continue to use them.
Thank you, Judithann, for your thoughtful review and for choosing us as your trusted source. We’re glad to hear you found exactly what you needed and appreciate your savvy approach to keeping parts on hand. Please don’t hesitate to reach out whenever you need any assistance—we’re here to help every step of the way!
Sincerely,
Consumer Relations
Had to have order replaced due to it arriving broken. But all came out good in the end
Hi Bonnie, thank you for your understanding and I'm glad everything worked out with your replacement order. We're always here to ensure your experience is smooth, so please don’t hesitate to reach out if you need anything for your next visit. Looking forward to helping you again!
Sincerely,
Consumer Relations
For the price there are pretty good, plus they look cool. Installation was easy and everything fitted correctly. So far I only have about 500 miles on em but there doin just fine. Plus noticeably less brake dust ( and I drive pretty hard)
Brandon, thank you for sharing your great experience and detailed feedback. It’s awesome to hear the fit, look, and performance are exceeding expectations, especially with the reduced brake dust through your driving style. We're here to support you anytime and look forward to helping keep your ride smooth and reliable down the road.
Sincerely,
Consumer Relations
It took forever for the item to actually ship, once shipped it took longer than expected to arrive to me.
Dear Todd,
We’re sorry to hear about the delay with your order. The item you purchased is made to order, and there was an unexpected production delay that affected the shipping timeline.
We understand how frustrating this can be and are actively working with our partners to improve lead times and keep customers better informed.
If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Sincerely,
Consumer Relations
Really fast and overall good but yeah it was cool got what I needed
Thanks so much for the great feedback, Anthony! We’re glad you got everything you needed quickly—looking forward to supporting your next project.
Sincerely,
Consumer Relations
Ordered a hood and it shipped and arrived much sooner than estimated!
Mikayla, thank you so much for sharing your experience with us. We're thrilled to hear your hood arrived ahead of schedule, and we appreciate the trust you’ve placed in us. Providing fast, reliable service is always our goal—looking forward to helping you with future needs!
Sincerely,
Consumer Relations
Found was I needed specific to my vehicle with ease. Shipping was quick.
Hi John, thank you for your kind words! We’re glad you found exactly what you needed quickly and that the shipping met your expectations. Looking forward to helping you again with any future vehicle projects or needs.
Sincerely,
Consumer Relations
It was easy to find the part that I needed but the last time I ordered this part, it took two days to get to me and this time it took nearly 2 weeks. Not sure why it took so long, but it's the exact same thing I ordered before.
Thank you, Kim, for your kind words and for spotlighting both the ease of finding the part and the shipping delay. We're glad the product met your expectations, and we're actively improving our delivery times to make sure future orders arrive faster. Please reach out anytime if you need assistance or updates on an order.
Sincerely,
Consumer Relations
Very helpful over the phone and quick delivery with good prices
Kimberly, thank you so much for taking the time to share your positive experience. We're always glad to hear our team provided helpful support and efficient delivery at a great price. We truly appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Consumer Relations
I ordered a replacement part for my 2024 Mustang, it arrived fast and fit perfectly!
Dear Kedra, thank you so much for your kind words! We're thrilled to hear your replacement part arrived quickly and fit just right. It's always our goal to make the process smooth and reliable for passionate car owners like you.
Sincerely,
Consumer Relations
It was good and price is right and came fast. Good quality items
Thank you so much, Matthew, for your kind words and thoughtful review! We're thrilled to hear you were happy with the quality and quick delivery, and we're here anytime you need assistance in the future. Looking forward to helping you find exactly what you need for all your projects.
Sincerely,
Consumer Relations
It was delivered to my front door. Everything turned out to be perfect, installed them same day, perfect fitment.
Dear Brian, thank you for sharing your great experience with the timely delivery and perfect fitment. Knowing everything worked out seamlessly means a lot to us, and we’re here anytime you need the right parts in the future.
Sincerely,
Consumer Relations
Customer service informed me of what was inside the box and was willing to assist me with other items that may be needed for installation along with what I already ordered. When you order on this website it's a guaranteed fit, you will not be let down nor question if you're being scammed.
Demetrius, we truly appreciate your thoughtful feedback and are glad our team could provide the support you needed for a confident purchase. We look forward to assisting you with any future projects to ensure your experience remains seamless and trustworthy. Thank you for choosing us and sharing your positive experience!
Sincerely,
Consumer Relations
Thanks for sharing your experience, Taylor! We appreciate that you keep coming back for hassle-free shopping and good quality bolt-on accessories. Looking forward to helping with your next upgrade soon!
Sincerely,
Consumer Relations
Not only was the park packaged really well but it had received on time
Thanks so much for the thoughtful feedback, Adam! We're glad your part arrived safely and sooner than expected – it means a lot to know our packaging and timing hit the mark. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
I received my part within a week, but when I went to install I saw that it was the wrong part
Dear Brennan,
We’re sorry to hear about your experience.
While we’re glad your order arrived quickly, we want to make things right regarding the incorrect part. We’ll need a bit more information to assist you properly.
Please check your email for a follow-up so we can resolve this as quickly as possible.
Sincerely,
Consumer Relations
I received my purchase faster than expected. I have not been able to mount my new wheels since I have too much tread left on my current wheels but will do it soon. I can do a better review when completed. Overall my purchase experience was great
Raul, thank you for sharing your positive experience and for your kind words about the fast shipping. We’re excited for you to take your new wheels for a spin and look forward to hearing how everything works out. Please let us know if you need any assistance along the way!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Raul, for your kind words! We're thrilled to hear you had such a positive experience with our service and overnight shipping. It was our pleasure to assist you, and we look forward to helping you again soon.
Sincerely,
Consumer Relations