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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Was the worst experience I have had with online ordering never again
Dear Kurt,
Thank you for your kind words and positive feedback. We're committed to providing quality products and service, and we're pleased to have met your expectations. We look forward to continuing to support you in the future.
Sincerely,
Consumer Relations
Coolant arrived well packed. Reasonable pricing, fast delivery
Dear Jeff,
Thank you for your kind words and thoughtful feedback! We're delighted to know we met your expectations and look forward to continuing to provide solutions that keep your experience seamless and worry-free. Your support means a great deal to us, and we're excited for the opportunity to assist you again in the future.
Sincerely,
Consumer Relations
The lug nuts did not come with the wheels. (Four days later) Other than that, it worked out. I will say, maybe package them with the wheels. I scheduled the wheels to be installed, and then realized I had no lug nuts.
Dear Rick,
We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it is to realize the lug nuts were not included with your wheels, especially when you had scheduled an installation. We will work to improve our packaging to ensure that all necessary components are included with your products in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
Thank you,
Consumer Relations
Dear Jose,
Thank you so much for your outstanding feedback! We're truly grateful for your trust and look forward to supporting all your future needs with the same commitment to quality and care.
Sincerely,
Consumer Relations
Plastic shouldn't be folded. Don't care if they think it can. It shouldn't be. Make the box just a little bigger. Shipping was expensive anyway and it came folded.
Dear Calvin,
We sincerely apologize for the condition in which your lower bumper valance arrived. We understand that plastic should not be folded, and we appreciate your feedback regarding our packaging. We will work on improving it to prevent this issue in the future. If the item is damaged or you prefer to return it, please check your email for details on how we can file a damage claim on your behalf. Thank you for bringing this to our attention.
Thank you,
Consumer Relations
I ordered shocks for my truck, and then they shipped to my house
Dear Jesse,
Thank you for sharing your positive experience. We appreciate your feedback and look forward to continuing to support you with quality products and service. Your satisfaction is important to us!
Sincerely,
Consumer Relations
Easy from start to finish. Rotors were great quality, brakes were a perfect fit. Very happy and would buy from again.
Dear Troy,
Thank you so much for sharing such wonderful feedback! It means a lot to us to know we could exceed your expectations, and we’re excited to continue serving you with the same care and quality whenever you need it.
Sincerely,
Consumer Relations
Ordered in a Monday and got that same week in Wednesday, unbelievable, can't order a t shirt from places and get it that quickly, that's for sure
Dear Nathan,
Thanks so much for sharing your positive experience! We’re excited to continue supporting your needs and are always here to help if you need anything in the future.
Sincerely,
Consumer Relations
Got what I wanted after a few weeks of trying & every payment method being flagged for fraud, then my payment methods being locked. I had to keep calling my bank or credit card companies to unlock my payment methods. Links would endlessly load when I tried checking out & I tried multiple different WiFi networks.
Dear Hudson,
We apologize for the complications you experienced during your purchase. It's unfortunate that your payment methods were flagged for fraud, as banks sometimes use algorithms that mistakenly identify legitimate transactions as suspicious. We understand how frustrating this can be and recommend contacting your bank or credit card company to clarify these transactions and potentially adjust security settings. We're glad you ultimately received what you wanted and appreciate your continued loyalty since 2015. Thank you for sharing your experience with us.
Thank you,
Consumer Relations
The delivery was super fast. I got it in 2 days and it fit perfectly. Really happy with my purchase
Dear Justin,
Thank you so much for sharing your fantastic experience with us. We're thrilled to hear that everything met your expectations and truly appreciate your support. We look forward to serving you again soon!
Sincerely,
Consumer Relations
Sales person was very helpful and communicated well. Correct part first time.
Dear Carl,
Thank you so much for your wonderful review and kind words. We truly appreciate your support and are thrilled to hear that you had an excellent experience with us. Looking forward to serving you again in the future!
Sincerely,
Consumer Relations
Very good and very helpful in my order. Would order again for some new rims.
Dear Randy,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience and truly appreciate your support—it means the world to us. Can’t wait to help you out again whenever you need!
Sincerely,
Consumer Relations
Aside from being difficult to understand Kenneth over the phone, he was able to confirm the Bilstein stabilizer shock would fit my application on my 2500HD chevy. It was a beast to get the old shock out as it was likely the oem from 2006. Rusted and blown out. Finally after lots of heat and a make shift puller, was able to get the old one out. New one went right in.
Dear Michael,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear you had a great experience and truly appreciate your support. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Very fast shipping and the most affordable tires I could find anywhere. CARiD does not disappoint. The tires work great in snow and ice!
Dear Joshua,
Thank you for your kind words and positive feedback! We're committed to providing the best products and service, and we look forward to continuing to support your automotive needs with care and dedication.
Sincerely,
Consumer Relations
Packages arrived before delivery date. Had no issues. Everything was nicely packed.
Dear Felipe,
Thank you for sharing your positive experience and highlighting the quality of our products. We’re committed to providing excellent service and look forward to assisting you with any future needs to keep everything running smoothly.
Sincerely,
Consumer Relations
Customer service was very polite and professional. She also made sure the address was correct.
Dear Gloria,
Thank you for your wonderful feedback—we’re thrilled to hear committed service made your experience a great one. We’re always here to ensure your needs continue to be met with the same care and attention, so please reach out anytime you need support. Looking forward to your next visit and the opportunity to exceed your expectations again.
Sincerely,
Consumer Relations
I needed a headlight, and after placing the order it was at my door in 3 days. Highly satisfied
Dear Jakub,
Thanks so much for your kind words! We're thrilled to hear you had a great experience and truly appreciate your support. We're here anytime you need us!
Sincerely,
Consumer Relations
They fit perfectly! And they were delivered quickly! Thank you!
Dear Joanne,
Thank you so much for your kind words! We're dedicated to providing quality products and exceptional service, so it means a lot to hear that we're meeting your expectations. If there’s ever anything more you need or improvements we can make, please don’t hesitate to reach out—we’re always here to help.
Sincerely,
Consumer Relations
Was sent broken parts on first shipment. Customer service was great and fixed the issue. Was sent out replacement parts that were in perfect shape. I will definitely promote and purchase from carid in the future. Thanks.
Dear Frederick,
Thank you so much for your enthusiastic feedback! It’s fantastic to know our efforts are making a real difference, and we’re grateful for your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diana,
We sincerely apologize for your experience and understand how frustrating it can be to receive the wrong item. This is not the level of service we strive to provide. Please check your email for details on how to return the part. Thank you for bringing this to our attention.
Thank you,
Consumer Relations