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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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It fit the truck great and was well constructed instruction was easy to follow
I feel I was able to purchase a good product from your company.
Dear Freddie,
Thank you for your thoughtful review and kind words. We’re committed to providing excellent products and service, and it’s rewarding to know you had a positive experience. We appreciate your support and look forward to serving you again.
Sincerely,
Consumer Relations
Good prices and selection, customer service is a bit of a pain but that's par for the course no matter where you go
Dear Jacob,
Thank you so much for sharing your experience! We're thrilled to hear you're happy, and your satisfaction really fuels our passion for what we do. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
The shipment was packed with all security measures ensuring that it arrived in good condition.
Dear Oscar,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience and truly appreciate your support. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Search online, the process was easy, the shipping was a little long, since I was so anxious to see them face to face, I bought them Friday, recieved them the next Friday.
Dear Latoya,
Thank you so much for your wonderful feedback! We're thrilled to hear everything exceeded your expectations and look forward to helping with any future needs you might have on the road ahead. Stay safe and don’t hesitate to reach out anytime!
Sincerely,
Consumer Relations
Dear Mel,
Thank you for sharing your positive experience; it really motivates us to keep improving. If you ever need assistance or have suggestions, we’re here to help and ensure every visit meets your expectations. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Perfect fit. I ordered the suede in a tan color with heads up cut out. Very happy with this one.
Dear Daniel,
Thank you for sharing such kind words about your experience. It’s always rewarding to know our efforts are appreciated and that we’ve met your expectations. We look forward to serving you again soon.
Sincerely,
Consumer Relations
Jerrod Jimenez provided service that leaves one quizzical. An actual honest businessman from cross country. He listened and took my concerns seriously. Highly recommended Kudos
Dear Fre,
Thank you for your positive feedback! We're glad to hear you had a great experience, and we appreciate your support. We look forward to serving you again in the future.
Sincerely,
Consumer Relations
Dear Dean,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you’re pleased with your experience and look forward to continuing to exceed your expectations in the future. Your satisfaction truly inspires us to keep delivering exceptional service.
Sincerely,
Consumer Relations
I wasn't informed on the day and time my item was to be delivered as the instructions stated that I would. The item arrived without notification from the company. Item was left at my front door while I was at work without me getting an opportunity to inspect it. So now I'm stuck with an item if there are defects. Poor Communication and Customer Service.
Dear Anthony,
We apologize for the lack of communication regarding your delivery schedule. It’s disappointing to hear that you were not notified, leaving your item at the front door without an opportunity for inspection. To address any potential defects, please check your email for information on how to file a damage claim. If you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
Dear Adam,
Thank you so much for your kind words and support! We truly appreciate your feedback and are thrilled to hear about your positive experience. It means a lot to us, and we look forward to continuing to serve you with excellence.
Sincerely,
Consumer Relations
Came faster than expected and was the right part. Installed in minutes and car was back in order!
Dear Alec,
Thank you so much for the amazing feedback—it truly energizes our team to keep delivering excellent service. We’re always here to support any needs or questions that come up, so please don’t hesitate to reach out anytime!
Sincerely,
Consumer Relations
Dear Tak,
Thank you so much for your kind words and support! We truly appreciate hearing that you had a positive experience and look forward to serving you again in the future.
Sincerely,
Consumer Relations
Ordered a hood for a 2004 Ford Ranger, needed a 2002 Ford Ranger hood. I requested an Exchange, but I do not know if it will go through.
Dear Mohammed,
Thank you so much for your positive feedback! We're thrilled to hear you're satisfied with your experience and truly appreciate your trust and support. Please don’t hesitate to reach out if you need anything else in the future.
Sincerely,
Consumer Relations
I ordered brakes and got them in less than a week with the quickness
Dear Gregory,
Thank you for your kind feedback! We appreciate your support and look forward to continuing to provide reliable products and service for all your needs. Your satisfaction means a great deal to us.
Sincerely,
Consumer Relations
Smooth Transaction.—————/—————————————————————————/———————————————————-//—————-///-//—//
Dear R. H.,
Thank you so much for your kind words! We're thrilled to hear you were satisfied, and we’re always here to make sure you have a great experience every time. Looking forward to assisting you with all your future needs!
Sincerely,
Consumer Relations
Dear Ronnie,
Thank you so much for your kind words and support! We're thrilled to hear your experience exceeded expectations, and we're always here to help ensure everything continues to run smoothly. Looking forward to serving you again soon!
Sincerely,
Consumer Relations
Overall experience buying from CARiD was great, fast and easy. New brakes and rotors, only downfall was the rear brakes don't fit in the calipers due to a slightly different shape. Everything else fits :) would definitely buy again though.
Dear Brice,
Thank you so much for your kind words! We're truly glad to hear how happy you are with your experience and we look forward to continuing to earn your trust in the future.
Sincerely,
Consumer Relations
Shopping and on time delivery is excellent. Navigating the site to make a claim for defective equipment not so much. Order was damaged I assume during delivery. Tried several times to submit claim online, guess I'll try calling.
Dear Douglas,
We're sorry to hear that your part arrived damaged. We went ahead and started a damage claim with the carrier for you.
Please check your email for further instructions for how to speed up the claim process, and if you have any further questions or concerns, feel free to reach out to us at [email protected] for assistance.
We appreciate your willingness to give our team another shot, and we look forward to resolving this for you as quickly as possible.
Thank you,
Consumer Relations
I ordered fender flares for my 2007 gmc sierra. The body style changed in 2007 so there was some contradicting information on the website in reference to whether the flares I was interested in would fit my truck. I engaged a chat with customer service and they insured they would fit my truck but when I tried to install the flares it was obvious they were for the old body style.
Dear George,
Our team works really hard to get it right for our customers 100% of the time, and we are sorry to hear we let you down with the fitment of this part.
We just sent return documents to your email. Once the parts are returned, we will process your refund.
If you have any concerns or would like to discuss this further, please feel free to reach out to us at [email protected] for assistance.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for taking the time to share such a wonderful review! We’re thrilled to hear you're pleased with your experience and products, and we appreciate your support. It means a lot to have customers like you with us on the journey.
Sincerely,
Consumer Relations