CARiDReviews 7,317

I found items I desired on carid.com. Great graphics, easy navigation. I called just to ensure items would arrive in a timely manner as I would be travelling. Phone rep says, "Sure we have those in stock, ready to go from our warehouse tomorrow." After I placed the order I received numerous delay of shipment notifications because they do not stock the items they offer for sale. They are a middle man and not a good one at that. The items were ordered 5 July and arrived 28 July and 3 Aug respectively. Not acceptable for the lies and the logistics. One item did not fit. The No Hassles return is a joke. You are left holding the bag for exorbitant shipping fees for delivery and return! They make most if not all of their money on shipping fees. Run don't walk away from this NJ "company"!

Separately, the Buysafe Certificate did nothing when I opened a dispute. Worthless add on. Glad it was "free". You get what you pay for I suppose.

Update:
One month later, my dispute resolution through the Buysafe site did work. I must say I have to give CarID an additional star for working with me to resolve the issues. I did return items and was able to get return shipping paid. My original shipping was not refunded, but I am okay with that at this point. Sometimes buying online is very hard when it needs to fit properly. I am glad they made it easier to return my items, but the original policy clearly says they will not always do this. Would I buy from them again, I think the answer still has to be an emphatic "No".

Below is my email to CarID.com, I have yet to receive a reply and as most would agree any positive feedback for this company is likely an employee or friend. Do your research and you will find this to be true. There are pages upon pages of negative feedback.

Good Day,

I just wanted to take a minute to explain why I never completed my order. I found your company through a Google search and although you have a terrible reputaion amung the car communities I thought i'd still check out your company for myself. I was very pleased to find the 2 very very small and very very light parts (stereo wire harness and double din dash kit) at a fair price of $33. Then I went to check out... to find out your charging $68 for shipping! I wish this was a joke but sadly it is not. I used to work for a shipping company and I have bought, sold and shipped a lot of items. There is no way that this is $68 for shipping! It's more around the $25 mark TOPS! The price for the parts plus shipping is more then buying these items locally. This is pathetic and I will happily be adding to the long list of people that will boycott and inform people about how terrible this company is.

In the future I hope that you either correct the disgusting rip off's or join the long long list of companies who have failed from poor service such as this.

Best Regards,
******

The only good part of my experience with CarID was the amount of options they give you for seat covers.

Everything went downhill as soon as I placed the order. About a week after I ordered my seat covers, I received a call to see why I am having my seat covers delivered to a location other than my billing address. The lady asked if I lived there, and why they're being delivered there. She then said she needs written confirmation that I am having them delivered at an alternate location. I started to lose my patience and told her to cancel my order. She put me on hold and said they do not need the extra verification.

After that, it took 1 MONTH to received the product! Once I received the products, there were no instructions included. The covers are VERY difficult to install. At first I called them to see if I can return them because they were too small, but they were very rude and uninterested on the phone. They wanted me to email them a picture of the product, so I sent one. They replied by saying they are correct, I just have to pull the covers all the way down. I am a 5'11'', 200lb man and I had to put all of my strength into installing these things correctly.

I started putting on the backseat covers, and one of the zippers broke before the cover was on the seat. There are no slots for my seatbelt buckle to go through (against the law?), and there are no instructions included, again.

They still have not resolved the issues, and they certainly do not sound too concerned about doing so anytime soon.

The service is ABSOLUTELY TERRIBLE. I am a Sales Representative, and have a strong background in Customer Service. The service that I have received from this company is 100% unacceptable. Once my issues are resolved, I will NEVER do business with this company again. The owner/managers should be embarrassed.

Well on March 25,2012, I called cariD.com about brake rotors and brake pads for my 2004 Honda Civic. I talked to this guy named Joel. I asked if the Hawk Quiet Slot brake rotors come in as a pair or not. He told me that they come in as a pair, because the picture showed 2 brake rotors. He had no doubts about it. So then, an hour after I called, I placed my order. I ordered Hawk Quiet Slow rotors and EBC OEM replacement brake pads. It was not until today, (March 28,2013) when my parts were marked as shipped. DID IT REALLY TAKE 3 DAYS FOR MY ITEMS TO GET PROCESSED?! I received my brake rotors today though, while my brake pads were shipped separately and won't come in for another couple days. I called customer service, waited for around 30 minutes in order to to talk to someone and told them the situation. The representative told me that they were sorry for the poor communication and gave me an excuse that they just started carrying those items. He told me that the rotors do not come in as a pair and said he would be flexible about a price for another rotor. Basically, I would save $20 on the next rotor (no shipping costs and like $5 off the price). I told him no, and I WILL MOST DEFINITELY return my order. Overall, I did NOT like my experience. The communication was very poor. And I'm surprised my parts did not come together. I should have looked at the reviews before I purchased.

I see why these people have such bad reviews. I should have listened.

I ordered 4 kits for my BMW and only received three. By the time they sent the 4th piece out (almost a month later) my car was out the shop and painted. I was told that the part would get to me before my car would get out the shop, and within a week after the other 3 parts were sent (of course it wasn't).

So when it finally came, I tried to return it since the car shop painted over the part that the kit would have covered. Now they're telling me since they sent out two pieces (so they say) they can't give me a refund on the kit.

I have never heard of such foolishness. Stay away from these people if you don't like being cheated out your time and money.

I purchased Rain X Latitude wipers from a retailer. One day on my way to work, the driver's side wiper flew off my vehicle! When I stopped and looked at it, I realized the wiper disconnected from the plastic piece that clips onto my wiper arm as the plastic piece was still attached! Thinking it was a fluke, I went to a retailer again and paid $40 for 2 new wipers! Less than a month later, same thing happened as before! I emailed CARiD & got a reply saying they will help me if I bought it on their web site, or would connect me with someone from eBay if I purchased them there. I replied to them stating I bought them at a retailer as I needed replacements IMMEDIATELY! 2 days later, no reply! Sent another email asking if they WOULD NOT do anything about THEIR defective product because I purchased them from a retailer... 9 days later STILL no reply! For the price I paid, I had hoped for a better quality product! NEVER again will I waste my money on the Rain X Latitude wipers and heed anyone considering this purchase! They clearly DO NOT stand behind their products!

I haven't purchased anything on this site and I don't think that I will be. I've been wanting to buy some rims and tires for my car. I come upon this site that tells me that a 20in rim will fit on my car. After crunching the numbers and doing measurements on my car, I don't see how what they suggested will fit on my car. So I try to live chat and guess what, no one there to answer my question. Shocking right? So I've emailed them because as a working man I can't call them during the hours they suggest because I work during those hours. Still no response. I'll try this again I'm thinking. If I buy rims and tires separate instead of a package like they give you, I can buy a lower profile tire and they will fit. UMM WRONG. They won't let you choose your size tire yourself. No thanks.

So I ordered these LED lights for my car. And it was delayed but I thought its the holidays so maybe they were just backed up from orders but two months go by and finally I receive my lights. I was happy to get them except the lights in the box were for another model that's not even close to the car that I have. When I tried returning the product they put me on hold for 40 minutes and I had to send in pictures of the lights. After being put on hold for 40 minutes they told me that I would get a full refund for the items. After all that hassle...(their site says no hassle returns) I finally get my refund back. But it wasn't a full refund like they told me over the phone. They refunded me the cost of the items minus the shipping even though they admitted that they were in the wrong. (They placed F150 lights in a box thats supposed to be compatible for Lexus rx 350). STAY AWAY FROM CAR ID! THEY SUCK $#*!.

This is the worst company I have ever dealth with. I ordered my wheels with them and they called back after 3 months of not knowing a ship date or anything to tell me that it was special order and if I can consider picking another wheels.So after another another 3 months ( they already charged me for the whole order) they come with the same bs... It took me 10 months to get my money back after talking with unprofessional staff!

I ordered seat covers on 12/12 after calling the company to make sure they would make it there by Christmas. They told me that they would if I did the express shipping. 2 days later I received an email saying that they would not be shipped until 12/26. I called to see what happened and they told me that because of the holidays the manufacturer was backed up, they would be shipped on the 26th and that they could either give me a $25 gift card or $10 off and if I wanted I could get my money back for the express shipping and it would be shipped the regular 3 day shipping. The 26th came and went with nothing, on the 27th I received an email that they were delayed again. This time they would not be shipped until 1/2! So again I called the company and asked them what the problem was. They told me that it was the manufacturer and there was nothing they could do, I could either wait for them or get my money back and cancel the order. When I complained further they told me that they could only give me another $5 off. Even though they had delayed it 2x already and it was going to be 3 weeks after ordering it to receive it. I checked the order status on 1/4 to see if they had been shipped because I had not received an email saying that they were. The website said 'Update in progress please check back within 24 hours", so I thought good, they are probably being shipped and will be here in the next 3 days or so. Wrong again! I checked again today 1/7 and it still says that it is being updated. I HAVE HAD IT! Do not order from this company unless you are willing to wait for more than a month to receive your order.

I ordered wiper blades for an audi that said on the site would fit. The blades came with an extra adapter for ptb fitting. Simply they did not fit. So I called to return because of the "no hassle returns" they said I would have to pay for the shipping for the return or send pictures to PROVE that it did not fit. Also they would have to call the manufacture. If they were so sure that the wiper blades would fit, they wouldn't have to call the manufacture to verify fitment. They would simply say, yes the manufacture verified the fitment prior to us saying it fits on our website. This is ridiculous, it's not hard to install ptb fitting wiper blades and these simply do not fit. So I said F it, ill eat the cost of shipping for the return and will never buy from CARID.com EVER again. RIP OFF, no such thing as hassle free. They did not care.