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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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After all these bad reviews im seeing what assurance will you be able to give me that when i order my 91 celica lambo hinges that they will arrive in due time and be the right parts and bolts and tools included. I live in australia
Horrible customer service. Was sent wrong part and it impossible to get someone to resolve the problem. Just put a claim in to my credit card company. Hey Carid hire some more help.
Ordered a set of 4 Speakers July 8th, Was charged for 4 and received only 2 they said they would ship me a new set a week and a half again and have set me a tracking number but spakers have not actually been given to UPS. I have my car install set up for Tuesday. I've called multiple times and send several e-mails and no one knows whats going on. At this point I want my money refunded as well as 50% of the shipping and customs (since I was charged to ship both sets and charged customs on the value of both sets). Unless they resolve this issue by Tuesday this will be the last time I use CARId.com... Really bad experience.
CARID Reps if you read this and actually want to do something for once my order # is *******... My next stop is the BBB.
Dear Kyle S.,
We are so sorry to hear that you had such a negative experience with us. We really mixed up in your order and apologize for miscommunication. We understand that you will be ordering somewhere else but if somewhen you decide to give us another chance please make sure that we will show you the best customer service. Anytime you have questions or concerns please feel free to reply to this message. We would love to look into this case for you once again as we really appreciate your business with us.
Thank you so much for your time and patience with our company!
Sincerely,
Consumer Relations Department at CARiD.com
Try waiting on hold for well over an hour, trying to return a part! If you leave your number in their queue for a call back, it never happens. Poor, poor customer service. I will not do business with them again.
Dear Rick L.,
We are so sorry to hear that you have been experiencing such troubles with our company. We understand how it's frustrating and feel horrible that were not able to provide you with appropriate customer service which is very significant nowadays. It's very unpleasant also to know that you couldn't get a hold of us over the phone as our Team work hard everyday to help the customers with any issue. We'd love to throw all our efforts towards resolving of your case and invite you to reply to this comment with some order details. You may be sure we will do everything possible to contact you with some resolution shortly and look forward to hearing from you soon.
Thank you so much for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
I've dealt with some shady company's while customizing my 2006 Eclipse. The only company I feel safe with is CARID. Never had a issue with them and shipments always came in a timely manner. I was surprise to see so many negative comments.
Bought a spoiler for a 2014 passat. The only thing they got right was the color. Installation kit was the wrong one, not even close. Instructions have you drilling through the tailights, rendering them inop. The light in the spoiler doesn't work. Overall total disaster, and dealing with customer service is worse than dealing with IRS. I wouldn't buy a pack of gum from this inept com
Dear Rob,
It's so frustrating for us to hear about this experience with our company. It happens sometimes that the incorrect product can't be sent to the customer but we do everything possible to get the issue resolved and provide the client with a replacement product or refund. Unfortunately we were not able to find your profile in our system and if you need assistance we would gladly review your account once again. We do appreciate your business with us and wish to find some positive solution for this particular case. We invite you to reply to this comment with some information and please be sure you will be contacted shortly.
Thank you so much for your patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
Buyer beware! I ordered floor mats for my 2005 Xterra from Carid. They sent mats that did not remotely fit and then refused to take them back.
Dear Rob,
We are so sorry to hear that you had such experience with our company. We understand your frustration and assume that the item can't be sent back because of 30 days return policy. If you like to discuss this matter please feel free to reply to this comment with some order details. We will gladly look into this for you once again.
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a pair of mirrors for my car 2 months ago and i just got another e-mail that my product was going to be on back order for another couple months. I called and demanded why i can't receive my product in a reasonable timeframe and all they did was tell me that they can upsell me he carbon fiber ones that i do not want. I demanded that i wanted them ONLY if i was not going to pay a penny more. The website still lists it as in-stock. That is false advertising. I filed a report with the BBB and will let yelp also know of your shady business methods
Dear Bryce,
We are really sorry to hear that you had such inconvenience during this transaction. We looked into your account and definitely understand your frustration. We would like to let you know that the order was cancelled. Your account has been refunded on the 30th of June and we sent a notification email. We apologize that the product had been on backorder and we will do everything possible to keep our product pages updated.
If you need assistance please feel free to contact us at 1-800-505-3274.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
Absolutely the WORSE CUSTOMER SERVICE ever! They will make you hold on the line for hours and then cut you off. You cannot speak to anyone ever. They do not want to speak with you. The only people you can speak to are the ones that take the orders.
Dear William,
We have a high call volume these days and we realize how it is hard to reach someone on the phone. We do our best to handle every phone call but some difficulties may occur. Our Customer Service Department works with your account to get the matter resolved. If you need further assistance please feel free to reply to our emails or leave a comment here.
We are really thankful for your time and understanding!
Sincerely,
Consumer Relations Department at CARiD.com
I bought some headlight 2 months ago. It said it was in stock and it just never came. A month later i contacted costumer support because my item never came. They replied to me saying the item is out of stock and should be delivered on 5 of june. I am still waiting for my headlights...
Dear Christian,
It's really frustrating that the product ordered was not in stock and we really understand how you are feeling. We do feel the same because can not provide you with efficient customer service. We work hard on this and will do everything possible to restore this part of order fulfillment. If you have any questions we invite you to give us a call at 1-800-505-3274 or reply to this comment. We will gladly help you out!
Sincerely,
Consumer Relations Department
Wish I had seen this site before I placed an order with this dishonest company. Both products that I ordered were listed as in stock. A couple days after ordering I received an email saying the first product was back-ordered and gave me the option to cancel. I did, and this was handled promptly, however the product is STILL listed as in-stock on their site. This is just plain dishonest.
The second product I ordered was also listed as in-stock, and they sent me a shipped email with a UPS tracking code. However, accordinging to UPS, the product was never delivered to them. All I get from the company is email run around, and no refund as of yet.
Take your business elsewhere...
Dear Gary S,
We apologize that the order couldn't be fulfilled in a timely manner because of backordered product. We do our best to get every request processed as fast as possible but sometimes we get inventory updates too late.
We are truly sorry for all inconvenience we may have caused and appreciate your feedback. If you have any questions or concerns please feel free to contact us at 1-800-505-3274 or reply to this comment.
Thanks for your time!
Sincerely,
Consumer Relations Department
Just avoid these guys and save yourself your valuable time band money.
I was looking for a roof basket for my Jeep, found the one I wanted on their site and it clearly indicated "InStock". This was my first purchase from carid.com and to make sure it was indeed in stock I called and spoke with a rep. The guy told me "Yep, we have them in stock and ready to ship", I immediately placed my order and was told it would ship in 24-48 hrs. 48 hrs came and went, called them back and was told " Sorry, that item is on backorder with no known eta"
What a joke, it took them 2 days to process the refund and another 4 days for the charges to be reversed on my credit card.
What a Hassel!
Dear J Y,
We do understand that you are not satisfied with our service and it's really hard to realize that you will not be ordering with us in the future.
Like any other company we have some troubles with ordering process but we improve our service everyday and hope that you will try purchasing through our web-site someday. If you need some assistance or you have any questions please call us at 1-800-505-3274.
Sincerely,
Consumer Relations Department
I must say Carid is by far the best place to deal with for after market lighting for your vehicle. I ordered a set of LED taillights for my 2008 Toyota Tundra and they fit like a glove. Shipping was super fast and item arrived in perfect condition.
As others have stated, don't expect to get your order shipped within any reasonable amount of time. I ordered a replacement antenna that was in stock per the website and 8 days later, there has been no update in shipping status and I have received no response to my inquiries. It doesn't appear that I am alone, and I can't figure out how a site with such customer "service" stays in business? Frustrated, I have cancelled the order via their site and found the OEM antenna cheaper from a junkyard. Who knows how long it will take to process my cancellation...
Dear Mark,
We really have some troubles with inventory updates but we work doggedly to get this resolved and receive stock lists from the manufacturer on a daily basis. We know that you are not satisfied with our service and apologize for this negative experience ordering with us. We review every feedback and checked your account to provide you with current status of the order. The product was delivered to you and couldn't be cancelled. We understand that it was our mistake and that is why there is no need to send the item back. You may keep the part and we will refund your account in full for this product also. That is an excuse for all inconvenience that you have gone through. If you have any questions please feel free to contact us at 1-800-505-3274 or post a reply to this comment.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
Purchased a set of Black Horse running boards for my 2012 Honda Pilot from Carid.com. Before purchasing I called Carid.com to verify the quality of fit. They confirmed no modifications were required for either the running boards or the car to mount them. They were delivered in a timely fashion.
Once received however, they required all six mounting brackets to be shortened 3/16" just to get the boards to fit. Additionally, the bolts were the cheapest of the cheap. Several stripped and two broke. I do not tend to break or strip bolts. The kit also provided threaded inserts for two points on the bottom of the car that were too small. So I had to purchase all new bolts and threaded inserts to mount the brackets. Once on the car, the running boards are too narrow to really be of any use. You cannot use them getting out of the car safely.
I called Carid to convey this experience, in response offered a discount for another purchase which I said was not acceptable. They finally offered $40 back on the $440 part. I mentioned I thought about 50% would be appropriate for the poor quality and all the extra work the kit required. The "customer service" person then just disappeared on the end of the line.
I'll never use CarID.com again.
Dear Jim,
We are so sorry to hear that you had such troubles with installation of the product. We do understand your feelings and appreciate your feedback. Unfortunately not much we can do once the item is installed but we do everything possible for the customers to get issues resolved getting concerns prior to installation.
We realize that you won't be ordering with us in the future but if you like to discuss the entire situation please feel free to leave a comment. Please be sure that you will be contacted shortly.
Thank you for your time!
Sincerely,
Consumer Relations Department at CARiD.com
As many others I am a very unsatisfied one time only customer. Carid took my money and then took two weeks to fulfill my order (which I haven't even gotten yet). Emails went unanswered, requests to cancel my order denied. I am simply taking my order when and if it gets to me (and hope they didn't screw it up like so many others) just so that I don't have to deal with this POS company anymore. I will never do business with Carid again and I will spread the word around so that others don't fall into their scams.
Dear Hector,
We sincerely apologize that ordered product was not in stock and we do appreciate your feedback. Your opinion is very important to us and it will help to improve our customer service and eliminate such issues in the future. Please be sure that we work hard to have our inventory lists updated on a daily basis and reduce the amount of such issues. If you like to be contacted please provide us with some information so we can check your account (the Order# is not valid). Please feel free to submit a reply to this comment and we will gladly help you out.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
I Must say that I had a favorable experience from Canada
Bought a spoiler it came the perfect color match and was really surprised at that! How ever I was promised a 15 dollar credit to my card for a sale Price they had on the item. My C Card was never Credited! Sent Colleen an email Has yet to get back to me At least not yet!
Brokerage fees are a fact of life not CarID's problem UPS takes on the broker role on this end and collects yet another bag of money For our government.
I Would give em another Try if I find I need something Not Offered in Canada!
Fred
Worst experiance ever. Parts were damaged and didnt fit the car.
Worst experience ever. Parts were damaged and didnt even fit the car. They refused to give my money back and wanted to blame the shipping company because the parts didnt fit correctly. Never buy here, run away as fast as you can.
Dear Jeff,
We are sorry to hear that you are not satisfied with our service. We check each and every review to take appropriate actions and try to help our customers. We looked into your account to see what happened with the purchases. One item was delivered without any damages and the other had damages upon delivery. The product had been delivered back in January and you contacted us in the middle of May informing about damages. Our representative checked this matter with the manufacturer though we do offer only 30 days return period. When the manufacturer denied return we started a claim with the shipping company as it was the only one way to help you with this issue. We are still working on the order to get this resolved for you.
We try to help each and every customer and hope that you will be satisfied with an outcome of this matter. Please feel free to contact us at 1-800-505-3274 if you have any questions.
Thank you for your time!
Sincerely,
Consumer Relations Department at CARiD.com
Was first time dealing with CARID and I will never deal with them again. The product's I received were as advertised but the shipping experience is HORRIBLE. If you are Canadian 100% STAY AWAY FROM CARID they have the most expensive shipping ive ever seen just across the border and they cover ZERO brokerage fees/duties. For example $9.99 item from CARID is $25 shipping and $16 in extra duties for a license plate light bulb... ok... They separate each and every item on your order so you have to pay shipping for each item even separate light bulbs instead of just combing 2 bulbs into 1 box and paying 1 fee. Also they sent me a incorrect item and wanted to hold my actual order item hostage until I sent them their item back.
Dear Randall,
We sincerely apologize for all inconvenience that you have gone through with these purchases. It was our fault that the products had been sent to you in a separate packages but we are not responsible for brokerage fee. We will be able to cover some expenses that you spent on brokerage/duty fee because of our mistake. Our manager called you yesterday and we kindly ask you to return his call. We would love to get this resolved for you in a positive manner.
We are thankful for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
I wish I read these bad reviews before I bought from them or I never would hve purchased in the first place. They sent me the wrong item and now I have to wait 2-3 days to print a retun lable. Then I have to go to ups and ship the wrong item back. Then I have to wait till they recieve it before they will even ship me the right item. Then I have to wait till they ship out the correct item. When all is said and done I will have waited 2 weeks for a LIGHT BULB! They business is in nj about an hour away from me. Absotleutly ridiculous that they won't ship the correct item until they recieve the other one back.
Also, they won't let you leave reviews on their website. They claim they send you a link to do so once you place your order. I have reviewed to link in my email to leave a review. Which leads me to believe that THEY LEAVE THEIR OWN REVIEWS on their website. Once I receive my correct item I will never order through them again. If I could leave 0 stars I would
Dear Dan,
We do apologize that the incorrect item was sent to you. In this case there is no need to send the incorrect bulb back. We are waiting for your confirmation if you still needs the item purchased or you would like to get a refund. Please feel free to contact us at 1-800-505-3274 so we could assist you in a timely manner. We do appreciate your feedback and thankful for your patience!
Sincerely,
Consumer Relations Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thomas S.,
Please accept our sincere apologies for all troubles that you had with our company. It's really frustrating to know that you are not satisfied with our service and that you couldn't reach our customer service representatives. We eager to help you out to get this issue resolved and invite you to reply to this message. Please be sure that appropriate actions will be taken to find a solution in a timely manner.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com