CARiDReviews 7,317

I ordered some aftermarket headlights for a 2005 cobalt from Car Id. After having the headlights intsalled by a customs shop, the Halos in one malfunctioned and wouldnt work anymore. They were still under warranty so I called Car Id back and described the situation to them hoping that they would be helpful in fixing the problem. Car Id in turn tells me to change the balants out from the good one to the bad one and see if that fixed the problem. After paying a business to change them out, it was determined that it was the Halos in the light, not the balants they thought it would be. I called Car Id back and told them the findings and then they gave me my options. 1, I can either take the light out and send it to them and they would mail out another one, or 2, buy another set and then mail them back the defective one and then they would fund me the price. This method is putting all the responsibility on the consumer and Car Id isnt standing by the product that they provide. They have lost me as a customer, there is too much competion out there for a company to have such policies in place.

Ordered floor mats for a truck, received floor mats for a van. The Customer Account Rep told me that I ordered wrong. I pointed out that their website states 100% satisfaction on all orders and requested an exchange for truck mats. They refused stating that floor mats are non-returnable... floor mats? Non-returnable? I have yet to hear from them as to why floor mats that are untouched and still in the original shipping box are "non-returnable". I have made 3 attempts to get resolution and they stonewall each request. As you can tell by the hundreds of other complaints, this company is not customer centric. Once they get the sell, they could care less about fulfilling their 100% customer satisfaction promise. Stay away. These are not good people.

I ordered a 2012 Tundra Crewcab Truck cover. It was so tight, it was close to ripping, so I returned it for a refund. They first approved the refund then rescinded because the cover had a slight bit of dust on it. I told them that I had returned the cover perfectly clean and impeccable condition. Apparently this company will do anything to work around a refund to its customers. I could only have them return the cover to me and have my wife add material to it to be able to use, or have them "FIELD-DESTROY" the cover and lose my total $150.00 plus. Do not deal with this company unless you are willing to go through these "RIGAMAROWS". GOOD LUCK.

Ordered seat covers for our truck and discussed layout of truck (2X) on the telepone. Received the covers and the back seat council will not go down. $450.00 There is 3 headrests and they sent 2. All we wanted was for them to correct the back seat problem. $450 of truck seats. Nice. They will not fix their error. Horrible company to work with. Nice sales people. Horrible customer service. DO NOT BUY CUSTOM SEAT COVERS--YOU WILL BE STUCK WITH THEM.

Ordered a set of wheels 7/1 was told it would take 1 1/2 - 2 months to receive, ok, I knew manufacturer was out of the at this time. Received wheels 8/19, wrong bolt pattern sent, had to take pics of car vin plate, label on boxes, un-box all wheels take pics and send copy of signed RMA. Still waiting on return shipping labels, was told I would receive them shortly on 8/22,5 days ago! They won't send correct wheels until they see that UPS has picked them up. Called them today said they were working on the problem ad the lables would be sent. I have sent many e-mails left phone messages most unanswered. Don't know what to do, thinking of contacting my credit card company and cancelling payment if that can be done. I have ordered from them before and never had a problem, returned one item that didn't fit with no problems?

I DON'T KNOW HOW THESE PEOPLE STAY IN BUSINESS? THEY ARE THE WORST! BY THE WAY CARID STANDS FOR CAR IDIOTS! FOR 69 DAYS THEY SCREWED UP EVERY ORDER I GAVE THEM! OVER $1000. 00. I'M STILL WAITING FOR A PART OF AN ORDER, THE OTHER PARTS I CANCELLED BECAUSE #1 THEY WAY OVER CHARGED FOR THE ITEMS #2 THEY SHIPPED THE WRONG ITEM 3 TIMES. NOT TOO BAD YOU SAY WELL, STAY HOME AND WAIT FOR DAYS TO GET U. P.S. FOR DAYS AND DAYS OF DELIVERIES & RETURNS (WRONG ITEMS) I WILL NEVER GIVE THEM A DIMES WORTH OF BUSINESS EVER AGAIN! ALSO HAD AN ACE MECHANIC TELL ME AFTER HE TRIED TO PUT THE ROTORS ON MY CAR THEY WERE THE WRONG ONES, SO I WAS CHARGED FOR 1 HOUR LABOR. DID I GET THAT BACK HELL NO!

I ordered replacement lamps for the fog/driving lights on my 2002 Jeep Grand Cherokee. The price wasn't bad (not great), but the package that the lamps were in was broken prior to it being packaged for shipping. The hard plastic case that the lamps are in was broken and the pieces of plastic that were missing were not inside the shipping envelope, thus proving that it was damaged prior to it being packaged for shipping. When I installed the lamps one did not work. When I tried to contact them about the problem, their 800 number forced me to a vacation/cruise survey, when I opted out of the survey, I was disconnected. When I called back I waited on hold listening to nonstop commercials. I then went to their website to review the return policy. I was expected to print a return label and not having a printer, I emailed their customer service dept. and was promised they would return contact in 24hrs, 2 days later still no response. I've gone to their website again looking for a link to write a review only to find that they do not have one. No wonder all of the reviews on their site are 5 star, they cherry pick what they post.
In summation, I wouldn't give these jack holes the time of day, never mind another order. I hope they get this same quality of service from their vendors, then maybe they will get the lesson of what customer service should be.

Wrong product charged before shipping, wrong products charged to card, customer service is a nightmare. Stay away.

Easy Returns? Liars, Scammers, Crooks.

Thank you for your reply. In this case the refund will be issued upon the package is delivered back to the manufacturer. We will refund you for order minus original shipping cost, minus return shipping and return storage fees.

I will keep you informed about the updates.

Have a great day!

I concur with every NEGATIVE review listed on this site. This company is running a SCAM. I am so pis--d of- that I cannot explain what they have done to me. Suffice it to say that I ordered a part (in stock) approximately a month past that I have not received and I have not been able to talk with anyone who can give me a reason for the delay, other than, "its the shipper's fault". I am filing a complaint with my Credit Card co. To attempt to regain my money. TELL EVERYONE YOU SEE OR KNOW THAT CARDiD is nothing but a SCAM...

I placed a order they said it was in stock ( it wasn't) when I called to confirm shipment is when I found out it wasnt in stock they never notified me. I was on hold for 1 hour just to be disconnected when I asked for a supervisor, called back and was on hold for more than a hour and then disconnected. Tried to get in touch with then through email that gave me no answers. Called back finally got in touch and just told them to just cancel the order. This is the worse company in every way. Stay away I should have read the reviews before i ordered.

This is the worst place I have ever ordered from. I ordered a silencer for my aftermarket exhaust because my dad doesn't like the noise when he drives my car. The shipping took longer than it should have because they order from the manufacturer. And when it came the thing didn't fit my muffler or quiet my exhaust. I called them to return it and get a refund (this is the worst part) and they tell me that once you install a part it is no longer returnable. SO HOW ARE YOU SUPPOSED TO FIND OUT IF IT WORKS IF YOU DON'T TRY IT! IT IS THE DUMBEST REASONING EVER! And before I could respond the rep ended to call. I will never order from this joke of an auto parts website ever again. No one should! STAY AWAY FROM THIS PLACE!

Ordered a soft top for my jeep on May 21, (was sent the wrong top), it took CARiD until June 23 after multiple phone calls to customer service to send me return shipping information which finally arrived so I could send the top back on July 24th which by the way was only good until July 24th. I called two days ago August 6th to see what is going on and they said that they had received the returned top but they had to check it over to see if they were going to process the return. I at this point am so livid with this company I cannot believe it, now that I found this site I would never have ordered from them, they need to be turned over to the Better Business Bureau, and Attorney Generals Office in their area which may be my next step if they don't get this taken care of I think they might just be interested in their business practices. I am disabled and cannot afford this I do not have another top for this jeep. I am all for keeping businesses and jobs in the country which we need to do but if this is what kind of examples we are going to have are people lying to you on the phone saying how sorry they are and, blah, blah, blah, I am not interested most of us know when people are blowing smoke! If there is one thing I cant stand is a liar.

WORST CUSTOMER SERVICE ever!
Ordered rims and tires asking them to confirm a delivery date. They processed the order, and refused to cancel it hours after. Now I have rims and tires I don't want and in a time frame that doesn't work When I asked if they could price match what I found locally... They said it had to be EXACTLY as stated on the website. That meant the tires had to be mounted by a specific machine... the weights had to be the exact brand... etc etc.

Called twice and they were all TOOLS! Don't ever buy from these con artists. Save your money and headaches

Carid,

I am disappointed and dissatisfied with the level of customer service I have received from you. I totally doubt the supposed "excellent" reviews you claim you have received.

I have called severally (about 6 times and counting) only to be put on hold for almost 30 mins each time and have been able to speak to a customer service agent on just one occasion. I have sent series of emails trying to get the status of my order and if the shipping address has been changed as requested. I have replied the mail you sent and even confirmed the debit to my card with the back's authorization code and the transaction ID for the debit transaction, yet still no response from you.

I simply want to know what the status of my order is and when it would be delivered to the new address I sent.

A VERY dissatisfied customer,
Noredia.

I really don't like resorting to negative reviews. But it's truly sad when customers have to resort to posting one to get something done. I placed an order with CARiD on July 4th for a hood shield for my wife's 2013 Hyundai, to be shipped to Canada. My order confirmation included shipping costs. UPS attempted a delivery to my home on July 11th while I was at work. I expected the package would be dropped outside my door. UPS left a notice at my door informing me that additional fees were owing and had to be paid before the package could be left. At no time did CARid advise me of additional shipping costs or fees when confirming my order. UPS attempted two more deliveries at the same time of day while I was away at work. I called UPS to find out how to get my package re-delivered. I was told after three delivery attempts it was returned to one of their depots and labelled as an abandoned package? Then I was told only the manufacturer can authorize the package to be released so it can be delivered. I called CARiD to find out what could be done and was told what I already knew - that after 3 delivery attempts the package was treated as abandoned. William in customer service told me he had contacted the product manager to check the information about the delivery and would get back to me in 24 hours. That was 4 days ago. I followed up again and still received no response. So here I am almost a month later waiting on this shipment that couldn't be delivered because of extra charges that I was never told about. This looked like a professional organization to deal with for auto accessories but the customer service has been anything but professional. I will be pursuing them for a refund if something is not done soon.

I purchased a set of Spec-D-Chrome CCFL Halo Projector Headlights last Dec. 2013, put them in with little difficulties, 3 months later the Bulb on the Drivers side burnt out, replaced it, then the same head light started to collect moisture & fogged over, after the 6 month, I called CarID spoke to Jennifer L said the warranty is over nothing they can do, Next the socket over heated and went open, replaced the socket, I called CarID I was told 6 month warranty is over nothing they will do, suggested I buy another set, they sell for over $500.00 if this was 6 Years I would understand but after 8 months and several repairs, Won't purchase from CarID again, there has to be better aftermarket companies than this one

I wish I read these reviews before purchasing an item from CarId.com. I purchased a hitch extender over a month ago which arrived, but was missing the bolt to attach to my car and doesn't even fit properly. There site says they accept returns and will even pay the return shipping costs. I started the return process a month ago and they took weeks to get back to me and when they did they requested photos of the item not fitting properly. Even though I think this is extremely poor customer service I sent photos anyways then was ignored for weeks ago. When I submitted a poor review they contacted me promptly and are "trying to fix it", however the customer support specialist can't even get emails correct and has sent me emails intended for other customers. I still haven't returned the item!