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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered Toyota Tundra 2000-2006, Red/Smoke LED Tail Lights by Spec-D. They took a long time shipping, never sent tracking information. When I called to cancel the order, I was told they shipped already, and they had to contact UPS to get me tracking number. Instead of a tracking number I get and Email saying sorry the factory has a problem and the product will ship soon. The next day I get the Taillights, and they don't fit correctly and are made very cheaply. The studs that are suppose to hold them close to the quarter panel are just pushed into plastic holes. They come out with your fingers. If you get them installed, there are gaps around the Quarter panel, and you can pull them off with one finger. There is no way I am accepting these junk tail lights. I will be returning them.
The worst EVER. Paid $900 for the parts: ORDER CONFIRMATION # *******... 2 weeks later, I called to see where is my order...! They informed me I'll receive my order Jan 2015! Please note I ordered Nov 2014! Not only that, They NEVER called me to say that there is a delay! I had to call them and be on hold for over 45 min! Nina is the one I spoke to...
Dear Ari k.,
It's really to sorry that you were so unsatisfied with our service, and we are rally thankful for the order conformation number provided. The products that you had ordered are custom made, and it's indicated on our web-site that it usually takes 4-6 weeks for the manufacturer to produce them. The items were shipped to you only in a week so you could receive the products in a timely manner.
We do hope that you will give us another chance so we can provide you with the best Customer Service in the future. Please feel free to reply to this message if you need assistance.
Thank you for your time taken to post this review!
Sincerely,
Consumer Relations Department at CARiD.com
Lexani wheels. Chrysler Crossfire. Ebay. Was selling them for $1,400 more profitable than $600 to correct YOUR mistake on the paint? 5K originally.
Dear Greg P.,
We apologize for all troubles that you have gone through during this transaction. We understand your feelings and highly appreciate your feedback as it will help us to improve our customer service.
Please feel free to contact us at 1-800-505-3274 any time you need assistance. We are thankful for your time and patience with us.
Sincerely,
Consumer Relations Department at CARiD.com
Be very wary! Picture on their site showed a 60/40 split middle seat for ford flex and what they sent was a 50/50 split seat cover. Obviously did not fit. Paid $60 in customs and broker fees to get it to Canada and there response is just send it back, pay the shipping a brokerage fee again but they don't have a cover for a 60/40 split?
Never again Carid
Dear Brad M.,
We definitely understand your frustration and so sorry for any inconvenience caused by this order. Unfortunately, we were not able to find your account but it would have helped us a lot to check your profile as we eager to improve our customer service. If you like to discuss this matter or you need assistance with this case please feel free to reply to this message.
Our specialist will get back with you as soon as your message is received.
We appreciate your time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com
DON'T BUY FROM CARID. THEY ARE DISHONEST
Order running boards from carid and it took a month the get the complete order. However, once everything was received It turned out to be the wrong one for my SUV. With the exception on one bracket which showed me it was the wrong unit for my SUV everything else was never taken out of the box. I returned the everything to carid and requested a refund. They refused to refund my money saying the materials had been used and were damaged and sent me pictures of parts that were bent and mangled. They offered to return those part to me at my cost which were not the parts I had returned. Therefore, I ended up paying for something I did not get.
Dear Gary C,
It's incredibly frustrating to be aware that you had such terrible experience with our company. We feel horrible that it couldn't have been resolved in a positive manner and would like to apologize for all inconvenience that you have gone through. It's understandable that you would better order somewhere else but we hope that can do something for you in this case. If you need assistance with this order please feel free to reply to this comment with some order information. Our dedicated specialist will contact you shortly once message is received.
Thank you very much for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a set of headlights. One of the headlights they shipped was a completely different brand that then what i ordered, and was also cheaper brand. They refuse to exchange them out saying the item numbers show they are identical headlights so we wont exchange them. They no longer answer emails and will not call me back.
Dear Allen S.,
We feel sorry that were not able to resolve the issue that you have experienced with the product bought from our company. We kindly ask you to give us one more chance and we will try to find a solution for you in this situation. We couldn't find your account but with your assistance will be able to open your profile and help you as fast as possible. Please reply to this comment with some personal information and our representative will get in touch with you shortly.
We are thankful for your time spent to leave this feedback!
Sincerely,
Consumer Relations Department at CARiD.com
Very bad customer service.
I was not happy with the parts, but I can not return it.
They find all the excuse to stop you return the parts.
Dear Limin Z.,
It's really frustrating to hear that your experience with us was so unsatisfactory. We would love to check your account to compile all information and assist you with this matter if you still need our help. We sincerely appreciate your opinion and it's very important to us to know what exactly has happened to avoid similar troubles in the future. Please feel free to reply to this comment with some personal information so we can find your profile in our system. You may be sure that your reply will be confidential and only our representative will have access to view it.
We are thankful for our time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com
I purchased a item on line, from CARID.com. The company sent me a Email with tracking
Info on 11/1 there was no movement with USPS I called 11/3 and was told the item was not in stock and a refund will be given. I called 11/5 and was let us check to see if the item was shipped out. I called CARID.com Today for my refund, I was told my refund will
Be returned in 24 hours. BUYER BEWARE this is a sorry company with all types of problems. They don't know if they are coming or going.
Dear Norm B.,
It's really awful to hear that you had such inconvenience during this transaction. We apologize that the product was on backorder and we will do everything possible to keep our product pages updated. If you still haven't received a refund please feel free to contact us replying to this comment. You may be sure that we will check your account and provide you with all details if you give us an order conformation number or some other information to find your profile in our system.
Your cooperation will be greatly appreciated!
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
They selling parts they don't have i order a front grille for my 2005 for my GMC truck and after 2 weeks i receive a call saying they did not have the part.
This is very bad i waste my time
Dear Marcos H.,
We sincerely apologize that ordered item was not in stock and we do appreciate your feedback about this experience. Your opinion is very important to us and it will help to improve our customer service and eliminate such issues in the future. We will work hard to provide the customers with the most updated information received from our suppliers' warehouses about availability of the products.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
Ordered sill plates for a 2008 Cadillac SRX. Web photo looked great. Just received 4 narrow pieces (1 5/8) of Stainless Steel with 3-M backing. No instructions, no printout of installation and not even close to my stock sills. Yep, should have read the reviews first. BUYER BEWARE. Took this one up the a. If there was a rating less than 1 star, thats where I would rate this ripoff outfit!
Dear Gary S.,
We are so sorry to hear that the product didn't meet your expectations and we do understand how you feel about the entire transaction. We do care about our reputation and really thankful for your honest feedback.
We were not able to find your account in our system to check if this matter has been resolved.
If you need assistance with the existing order please simply reply to this comment. You may be sure that your response will be confidential and visible only to our representative.
Thank you so much for your time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com
I purchased a bumper cover for my 1998 Mercedes SL 500 shipping and service was as promised. They have a 30 day return policy.
I was having the car painted and minor body work done it took me 4 months to finish. The cover was over 2 inches too wide.
We all know these bumpers don't grow but Carid would not back the product
Dear Bryan M.,
We are thankful for your fair feedback about experience with our company. We hope that you were satisfied with our customer service and we eager to doing business with you in the future. We hate to lose the customers so please be sure that we will do everything possible to show you the real meaning of Customer Care.
We invite you to reply to this message in order to get all questions answered and any issue discussed.
Thank you for your time once again!
Sincerely,
Consumer Relations Department at CARiD.com
AWFUL customer service. Website doesn't let you cancel orders. Set me item I didn't want. Parts DO NOT fit cars. I bought a hood for my car and the website SELECTED it for my specific car and it DIDN'T FIT. Then I wasn't allowed to return it. AWFUL.
Dear Landon P.,
We appreciate your time taken to leave this feedback as we review each and every posting submitted by our customers. We understand your frustration and it's really sad that you had such first experience with our company. Looking into your account we found out that you had ordered the universal product. All the items of this sort are having standard dimensions so you need to get a proper measurements before ordering to make sure that item is intended to fit your vehicle.
We didn't have enough time to cancel the order as the product has been shipped earlier unfortunately. In this case neither we nor a manufacturer responsible for shipping costs concerning freight package deliveries however we do always cover return shipping for ground deliveries.
We still hope that you will get back to us to purchase some products in the future so you can have the best experience with the online seller.
If you like to discuss the entire situation with our dedicated specialist or you have any questions please do not hesitate to reply to this comment.
Thanks a lot for your time as we understand how it's valuable nowadays!
Sincerely,
Consumer Relations Department at CARiD.com
FRAUD! BUYER BEWARE!
They took my order for $1300 for a set of tires that they don't even have in stock! For 5 days they gave me the run around. They asked me to submit a copy of my credit card and Gov't ID to have my stuff shipped! (I didn't do this - DON'T EVER GIVE A COMPANY ONLINE YOUR ID AND PICS OF THE FRONT AND BACK OF YOUR CREDIT CARD for any scammer to use)They then took the money from my credit card on day 4 then told me they didn't stock the tires on day 5! Customer service was absolutely disgusting and when I asked for them to refund me they hung up the phone. DO NOT USE THIS COMPANY! They are a FRAUD! BUYER BEWARE!
Dear Global B.,
We apologize for all troubles that you have gone through during this transaction. We understand your feelings and highly appreciate your feedback as it will help us to improve our customer service.
It's really sad that you had such experience with us but we hope that will have a chance to provide you with better customer service in the future. If you need assistance with the existing order please feel free to reply to this message. You may be sure that your response will be confidential and our representative will get back with you as soon as possible.
We are thankful for your time and patience!
Sincerely,
Consumer Relations Department at CARiD.com
BEWARE! POOR service, Cheap products. They DO NOT stand behind their products!
Smart a&% customer service reps! Void this company! ( One star is too good for them)
Dear Jay H.,
We are really sorry to hear that you were so unsatisfied with the service provided. We would like to check your order but we are not able to find your profile in our system. If you need any assistance or you wish to discuss the entire transaction with us we will gladly help you out with this. Please reply to this comment with some details (a conformation number or a phone number) so we could find your account. We look forward to hearing from you soon.
Thanks for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
I wish I would have read the reviews first. The parts came quickly except they sent me the wrong MAF adapter and refuse to either refund my money or send the correct part. This is my first and last time ordering from these crooks, and I buy lots of parts weekly...
Dear Parts B.,
We regret knowing that you will not be ordering with our company again. We do understand that the incorrect product could have been sent to you but do not see any reason why the item can not be shipped back in brand new condition. If you could provide us with some account information (a conformation or a phone number) we would gladly check your account trying to get this matter resolved for you. Please feel free to contact us back simply replying to this message. You can be sure that your response will be confidential and visible only to our dedicated specialist.
Thank you for your time and patience with us!
Sincerely,
Consumer Relations Department at CARiD.com
Buyer Beware! They get you with reasonable pricing & free shipping but once you buy from then you are stuck with your product. NO customer service no matter what your issue is. No refunds no returns no customer care. Won't be buying from them again & will make sure all friends & my auto mechanic know.
Dear L. M,
It is sad to hear that you had so negative experience with us and we would love to know why you were so unsatisfied with our service. Unfortunately we can not see any clear reason but will definitely check this matter once again if you could provide us with some order details. If you need assistance and can give us a chance to get this matter resolved for you please reply to this comment with a conformation number or a phone number. You may be sure that your response will be confidential and visible only to our representative.
We are thankful for your time and look forward to hearing from you soon!
Sincerely,
Consumer Relations Department at CARiD.com
At first I was ecstatic. I swore that I loved the price, and the ease of use of the website. I was told my order was not in stock, fine, they said oct 10th, I waited, called a few times, and finally someone finally gives me a straight up oct 27th, I've already been without my truck for over a month, and need it back on the road. They never told me they were actually manufacturing my particular product per order. They should be forthright about the timeframe of when a product ships, etc. The website said one date, then moved to 10th, then it said 13th despite actual date of 27th. No a stretch of over a month in ETA is not acceptable by any sense of modern eCommerce, where some shippers get it out within the next day, like JC whitney. Just look at their under 99% rating on ebay.
I got a hood from them and the primer is all messed up and glue all over the hood where the hood vent is called them and they never called me back I will never buy anything from them again
Dear Brian R.,
We definitely understand your frustration if the product was in such condition upon delivery. We apologize that you couldn't reach our Customer Service Department and will gladly look into your account to get the issue resolved. If you are looking to get assistance regarding this matter please feel free to reply to this comment with some order information (conformation or a phone number). Once your response is received you will be contacted as soon as possible.
Thank you for your time and patience during the entire transaction!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered car mats for my new acadia from this company. The order was placed based on the pictures on their web site. They arrived and lo and behold they were not the mats pictured. I sent them an email, they said I had to pay for return shipping.
This is the typical bait and switch. The idiots had the gall to offer me a $15 gift certificate in lieu of the shipping (LIKE I WOULD EVER ORDER ANYTHING FROM THEM AGAIN)
BEWARE WHEN ORDERING FROM THESE CROOKS!
Dear Greg,
We are sorry to know that you had such feelings about ordering with us. We understand that you are disappointed but it's really unpleasant to see when the customer describes any transaction using such words. We always do our best to help our customers in any situation and this will not be an exception. If you like us to assist you with this matter once again please reply to this message with some order details. Please be sure that your reply will be confidential and no one except CARiD representative will see your reply.
We are thankful for your time and patience!
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Department at CARiD.com
Wow, please read these reviews and stand clear of carid. I wish I did. I spent over $4500 on two sets of wheels and tires with this bs company. After three weeks the first set came. Wow they looked great. Then after cleaning them reality set in.One was damaged. Noooo! Ok grabbed my composure. Called carid. Closed. Damm left message. Next day no return call. Called them again. Explained the problem. No problem just send us pictures and we'll take car of it. No problem. Sent. Can we have one with the wheel not mounted on the vehicle. No problem. Sent. Now they're saying that because I mounted this wheel ( keep in mind has not been driven on, just mounted to make sure it fits following their procedure) we can't help you. The best we can do is offer a $25 credit or a $50 credit on a new purchase. What the F? Over $400. Rims. I will never buy from them and I suggest that you look elsewhere for your part needs. They're now blaming the shipping company for the damage and tell me I'm on my own. Btw the 2nd set just arrived and yes one of those were scratched. You have been warned by me and others.
Dear Jasen B.,
It's really sad to know that you had such experience with our company. We understand how you are feeling about the entire situation and truly sorry that you were not assisted in a proper way. We will work hard on return/exchange policies to avoid this happening in the future. We deeply appreciate your feedback and hope that another chance can be given in providing you with some other automotive accessories.
If you have any questions or concerns please feel free to reply to this message.
Thank you for your time!
Sincerely,
Consumer Relations Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tracy,
We do understand how it's frustrating to get a product of such a poor fitment after all delays that you have encountered to receive the item. We apologize for this tremendous inconvenience, and will gladly help you out in case this issue has not been resolved still. You may be sure that our dedicated specialist will assist you in a timely, and kindly ask you to reply to this comment.
We are thankful for your time and patience with our company!
Sincerely,
Consumer Relations Department at CARiD.com