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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I received my receiver hitch for my 2024 Ford Maverick in great condition, and quickly. It looks really good... have not had a chance to install it, but I expect all to be well... really good quality Curt Class 3 hitch.
Great service and the financing was a life saver my car looks better again and fits perfectly
Thank you, Paul, for your kind words! We're thrilled the financing options made a difference and that your car looks fantastic now. Please reach out anytime you need assistance – we’re always here to help ensure everything fits and performs just right.
Thank you,
Consumer Relations
Thank you for your positive feedback—it means a lot to know our service met your expectations. We appreciate your trust and look forward to helping you with all your future needs.
Thank you,
Consumer Relations
Great experience buying and excellent quality products, good customer service
Thank you, Alvaro, for sharing your positive experience and kind words about our products and service. We’re committed to maintaining the quality and support you’ve come to rely on, and look forward to assisting you with anything you need in the future. Your trust means a lot to us!
Thank you,
Consumer Relations
I have not received all my stuff an u guys lied an sent me what the hell u guys wanted to
Dear Freddie,
We are sorry to hear about your experience. We deeply regret any confusion or inconvenience this has caused.
We've initiated a return request for you. Please, check your email for the return instructions. Just follow the instructions and drop the box at any local FedEx. Once the parts are returned, a full refund will be issued. We want to make this right and ensure you get what you need for your vehicle.
We are here for your satisfaction before and after your purchase.
Sincerely,
Consumer Relations
The product was delivered earlier than expected! I have ordered a ground effect body kit for my 2000 Chevy Astro Van in the past. The finished result was amazing. The van is one of a kind!
Happy to hear the ground effect body kit for your Astro Van arrived sooner than expected! It's fantastic that the finished result exceeded your expectations – your van sounds truly unique. Thank you, Walter, for sharing your experience and trusting us with your enhancement projects.
Thank you,
Consumer Relations
I had never ordered from CarID before, so I was a little hesitant, but you had what I wanted and it came on time! Very Impressed and I will be back!
Scott, thank you for trusting us with your first order and taking the time to share such positive feedback. We're delighted to hear everything arrived as expected and you'll be returning—that means a lot to us. We look forward to supporting you again soon!
Thank you,
Consumer Relations
Product was delivered on time and un damaged.
Great price as well.
Thank you, Brian, for your kind words and thoughtful feedback. We’re glad the hood arrived promptly and in perfect condition at a price that works for you. Looking forward to assisting you again with any of your future needs!
Thank you,
Consumer Relations
Ordered tires and wheels plus mounting with install kit they arrived well ahead of scheduled delivery in perfect condition. One small hiccup wheel locks are chrome. I'm sure it will be resolved with out a problem.
Scott, thank you for the fantastic review and for sharing your experience! We're glad everything arrived ahead of schedule and appreciate your understanding regarding the wheel locks—rest assured, we'll make it right promptly. Your satisfaction means a lot to us!
Thank you,
Consumer Relations
These fit my car as they should and the ride is 100% better. The shocks came with all the proper hardware and bushings. No complaints at all.
Thank you, Mike, for sharing your experience with the shocks for your 2000 RAV4. We're glad everything fit perfectly and you've noticed an improved ride—your satisfaction means a lot to us. Feel free to reach out whenever you need, and safe driving!
Thank you,
Consumer Relations
Decent replacement for the price for a daily driver. I was able to get it to fit my Accord when tho the front had light damage to the front End of my 2003 Coupe. Looks Great
Thank you, Matt, for your thoughtful feedback and kind words! We're glad the part fit well and made your install straightforward—that’s exactly what we aim for. Your support means a lot to us!
Thank you,
Consumer Relations
The exhaust tips were exactly what I was looking for. CARiD delivered quickly and the price could not be matched by anyone. Thank you!
Monica, thank you so much for your kind words! We're thrilled the exhaust tips were the perfect fit and that you valued both the speedy delivery and price. It’s our pleasure to assist, and we look forward to serving you again soon!
Thank you,
Consumer Relations
Part arrived fast very well packaged great quality and was perfect fit Definitely recommend Carid to anyone this will be my new go to place for all my automotive parts needs Thank You
Timothy, I’m so grateful for your fantastic review and thrilled to hear the part arrived quickly and was a perfect fit! Thank you for recommending us and choosing us as your go-to source—I look forward to supporting all your future needs.
Thank you,
Consumer Relations
The orders that arrived when they have said they'll arrived if nit 1 or 2 days early
Hi Michael, thank you so much for your wonderful feedback! We're thrilled to hear your orders are arriving right on time, and sometimes even earlier — making your experience smooth and reliable truly matters to us. If you ever have any questions or need assistance, we're always here to help!
Thank you,
Consumer Relations
I had a great experience with my recent CARiD order. The parts arrived quickly, were well-packaged, and exactly as described. The quality exceeded my expectations, and everything fit perfectly. Customer service was responsive and helpful throughout the process. I'll definitely be ordering from CARiD again—highly recommend for automotive parts!
Corey, thank you so much for your enthusiastic feedback! We’re thrilled to hear the parts fit perfectly and that our team could provide helpful support along the way. It means a lot to have your recommendation, and we look forward to serving you again soon!
Thank you,
Consumer Relations
Professional, knowledgeable and efficient. I will be using them again.
Thank you, Douglas, for your kind words and feedback. We're thrilled to hear you had a great experience and look forward to serving you again soon!
Thank you,
Consumer Relations
Customer service is on point 👉 My order was damaged so I called customer service and in details they assist me with all my needs.
Thanks a lot for sharing your experience, SEWNARINE! We’re really glad our team could make things right so swiftly — your time and satisfaction truly matter to us. Looking forward to helping you again whenever you need us.
Thank you,
Consumer Relations
The mats fit my car like a glove. I'm very happy with purchase.
Laura, we're so glad to hear the mats fit perfectly and you're loving how they look - thanks for sharing your enthusiasm! It’s clients like you who make our day. Safe driving and enjoy your upgrade!
Thank you,
Consumer Relations
When we received the hitch, we found it was not going to fit our truck, so we requested a return label to ship it back. We are now waiting for the label.
Erma, thank you for your feedback and patience. We’re glad you reached out and are working quickly to get that return label to you so we can ensure a smooth return process. Your satisfaction is very important, and we appreciate the opportunity to make things right.
Thank you,
Consumer Relations
Efficient professional on order placement and proper product
Hi Dwight, thank you so much for your kind words! We’re thrilled to hear that your ordering experience was smooth and the product exceeded expectations. We appreciate your support and look forward to serving you again!
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Joe, for trusting us with your purchase and sharing your positive experience. We’re glad your receiver hitch arrived promptly and in great condition—can’t wait to hear how the installation turns out! Please don't hesitate to reach out if you need any support along the way.
Thank you,
Consumer Relations