CARiDReviews 7,317

After over a month and talking thru email to four or five different customer care personnel. They r now trying to tell me the caliper was sent back to me and I couldn't get my core refund. Yet I never recieved the part back and the company gave me no explanation as to y it was sent back where it was sent or what the tracking number on the package was. Jus another company taking advantage of hard working ppl and throwing all morals out the window to make a dollar.

These guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800
Then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would).

After 2.5 months of hassles and multiple phone calls. These guys refused to refund my money.

THE ABSOLUTE WORST AND horrible customer serivce is. ESP THE MANAGER Mr. Rojas (whoever made this clown the manager).

To mail me a damaged item and then say that if the original box was decarded im out of luck. Esp when i reported the damage the day this was received AND SENT THEM PICTURES OF THE DAMAGED ITEM RIGHT AWAY!

Horrible company... horrible customer service!

They told me its not their problem and i can go get it fixed and there is no option to return or exchange this item...

I hope NO ONE ever has to go thru this. Ive never heard of a company which does not refund or exchange an item when you receive it damaged!

BEWARE! DO NOT BUY FROM THESE PEOPLE... THEY ARE CON ARTISTS AND THE ABSOLUTELY WORST. THEY SCREWED ME OUT OF $2800!

I bought a sun shade for my new car and these people shipped me two! I called to get a refund and they said that I'd have to wait 3-5 business days, ship the product back, and then I'd get credit. I spoke to a supervisor and said this was unsatisfactory and he could care less. He even told me that the duplicate was my fault. I won't get into the details, but their system said that I never completed the order. Their system only shows one order on my end and I only got one notification for one item. I demanded instant satisfaction since it was there fault. Spoke to another supervisor and got the same. She was less insulting, but just as cold. They could care less about keeping me a customer. I told the second supervisor that now I'd rather return both items. They will lose money on shipping and the sale. I'll get all my money back and I will just go direct to CoverCraft. I would rate them ZERO stars if I could. AVOID this business at all cost.

This company has the worst customer service and second sources all their parts! It is just a bunch of people sitting behind computers ordering from other sites. THEY HAVE NO WAREHOUSE OF THEIR OWN! DO NOT ORDER FROM THEM! I ordered over 2,000.00 worth of tool boxes that came damaged. I am a business and I rejected the load and was sent back on the same truck it came on. It took over 30 phone calls, 6 diff supervisors, and over 60 days and never got my money back. I had to file a complaint with my credit card company to get it back! Customer Service is horrendous if you can even talk to someone no one has a clue! I reordered the tool boxes from the same company they did and saved over 400.00 from their markup on the boxes! What a joke! Stay away from this company they are fraudulent in their claims of saying in stock when they don't even stock the products they sell! Do your homework about this company before you even think of ordering from them and see how many bad reviews they have!

"Waited 6 weeks for my Dashmat - and they send the wrong one. They insisted it was the correct one even after sending 7 pictures confirming it was the wrong one. Long story short ~ I did not get my full refund for their mistake and they act like they did me a favor by taking it back! Charged me $20.00 for shipping a box that didn't even weigh a full pound!
The only reason I'm giving one Star is because there is no choice for Negative Stars"
I would never recommend doing business with them.

In October 2014 I ordered some $1200 worth of dress up products for my Cadillac SRX. Over a number of weeks I received all the items except one, upper half chrome mirror covers. Over the next four months I continuously called and or received message from CarID as to the progress of the item. Was either "at any time now" OR, "manufacturing problems please be patient". Finally asked for a refund. Oct 2015, SAME STORY. NOT AVAILABLE LEAVE YOUR E-MAIL FOR CONTACT WHEN AVAILABLE. That is how these rip off people artist do business. A YEAR LATER AND THE PRODUCT IS STILL LISTED ON THEIR "AVAILABLE" LIST WITH A NOTE. Go to shopsar.com although more expensive they have them in stock. Will NEVER deal with CARID AGAIN.!

I bought the Spyder taillights for my 06 Range Rover and never got a confirmation. After a few days I called and was informed they were out of stock, but they never called or emailed to tell me. They put me on backorder for 3 months. When the lights finally showed up, they seemed okay. After about 6 months, the clear plastic started to haze over on one of the taillights. I called to see about a replacement and was informed that the warranty was 90 days. I went on their site to write a review, but it would not allow me. I wrote to their customer service dept and they sent me a review form. I submitted the review but it never appeared on the item page. Apparently, they screen the reviews and only post the good ones.

Called my order in to make sure my order was correct. I gave them all the info about my vehicle for a roof rack and they sent it to me in a decent amount of time. WELL it was completely wrong for my vehicle and I had to argue with them until I called the manufacturer and they said it was wrong. Called back Carid with the correct information from the manufacturer so it would be right the next time. Had to repack and ship the incorrect items back(took them 3 days to email call tag) now waiting for my shipment to be received before the correct product will be sent. All in all this takes another 2 weeks. Almost a month for something I needed in a week. I got a sorry sir this is how we work.

Long story short, I ordered a bumper grille for my wife's denali. They shipped me the wrong one. I called they emailed me a return label to send it back so I did it. About 2 weeks later they email me saying that it was cut and was my fault. Without knowing it they debited my account the full price of part and didn't send this ruined, no good to me part back to me. Their customer service has been terrible through this whole situation and now I'm getting screwed. Order somewhere else!

I placed an order for wheels on October 6th. They said it will be available to ship 7-10 days. Followed up on October 20th. They said it will be available to ship on NOVEMBER 23rd. NOVEMBER 23rd? Really? Called back today, got my thanksgiving gift, they told me the product is discontinued and I will not be getting my wheels. They made me wait 2 damn months and 0 calls/emails to update me! They can't even refund my money because it has to be transferred to a different department for refunds. F*ck www.Carid.com.

Purchased tires and rims, provided all the details on the vehicle and even pictures. The tires are unsafe and will crush upon the weight of the vehicle or shred upon driving, our tire place would not install them and our dealership provided a written statement on how unsafe they were. CARiD still does not believe that they are unsafe and won't let us return them. Even the tire manufacture has stated they are unsafe. We had to order safe tires from our tire place so we could use the rims. The rims are not custom like we ordered and the bolts keep coming lose because they are not custom for our vehicle. The dealership has deemed these unsafe and could cause serious injury or death. CARid obviously does not care that they sell products that could cost a life of a loved one. 4months of trying to return unsafe products is not great customer service.

I bought 2 dash mats 1 for my truck 1 for my car! It said I would receive it by 9/11 it came 9/14 and only 1 mat showed up I emailed them emediatly to let them know! They were very nice and asked if I would wait tell the 10th of next month because they were out of stock I said absolutely not! CARiD said they would give me a refund with in 48 hours they never did I called in carid where the lady personally said your refund will be in your bank for sure in 24 hours! It didn't get put back in my bank! They kept my money and never delivered the product! Thrives lies! I will never use CARiD ever again they never responded back to me about anything I'm a lost CARiD customer for life hope you enjoyed keeping my money!

We ordered a part to ship to an APO, there was no tracking numbers. Called customer service and they said they will contact us in 24 hours. They did not. Neither did the part ever leave the warehouse. Still waiting. Credit card has been charged since August, its now October and still no part, no refund, no discount, no nothing. Its disappointing! They say they offer a military discount but did not apply it to our purchase. Its exhausting with this company! Got to the states yourself and avoid the stress of all this!