CARiDReviews 7,317

I bought a 60" tailgate light bar from them. I got it and it worked fine. Then one day I noticed it was no longer working. The cheap little crappy piece of plastic that holds the fuse came open at some point and the fuse popped out. This is not their fault as they are not the manufacturer.

HOWEVER, I delt with them so I messaged them. I simply told them what happened and that I just need to know what size of fuse was in there so I can go to a local store and buy one. Anyone that knows anything about electrical knows you can do damage to the product or even your vehicle if you put the wrong fuse in.

The reply to me was "The manufacturer of the product tells us the fuse can not be replaced, you will need to purchase a new product". PARDON? Yes ANY fuse can be replaced, and why would I spend 100.00 to buy a new light when I can spend 2.00 (or less) and buy just the fuse?

I replied back and said I was not asking for a freebie or even for them to send me one. I just needed to know what fuse to put back in it and then I would do it myself. They replied again with "I am sorry, but the fuse can not be replaced in this product".

Well if it can not be replaced WHY then does the cheap little white holder open? And if you are going to sell parts you should know what you are selling. I asked for a manager to reply to me, someone who knows what they are talking about and I got a third message telling me that the fuse can not be replaced and to have a good day.

I will NEVER use them again.

I had written a review earlier about how this company had failed to honor the price they quoted. Here is some more information. This company didn't care to honor their emailed price quote and their customer service couldn't have cared less UNTIL I contacted the Better Business Bureau of New Jersey. After I contacted them they finally wanted to take action. You would think it would be to honor their quoted price but it was not. They said they would discount the product to try and rectify the situation after I had filed a complaint with the BBB AND returned their product. But here's the kicker, they tried to lure me in with a discount but then add shipping and handling and taxes to the product that they didn't charge me initially! STAY AWAY FROM THIS CROOKED COMPANY!

Deceptive photograph of product (showed a pair, shipped one), no return labels, shipping costs almost as much a product, charge for return, product did not fit. What appears to be an automated return process on the website is completely fake - it is not connected to anything. When you eventually talk to a person, there is a long run around because the product may not be in new condition and in its original packaging, and when I finally did get notice of a return authorization that would be issued, it was conditional upon Carid's supplier issuing it. So far- nothing. Obviously they are just taking and forwarding orders. I feel dumb for having bought from them -they appeared to have a replacement product I couldn't find elsewhere, but I basically threw $50 + down the drain. If there was a zero number of stars I would use it.

I ordered custom seat covers for my daughter's Ford Focus. The online rep, Brian assured me they needed 7-9 days for manufacturing and two days shipping. I went online a few days later and saw shipping was scheduled for 28 Dec. I immediately started a chat with Mia Do how appeared sympathetic and suggested I not cancel but receive the item and then decided if I wanted to keep it. She then offered to send me a $15 coupon plus a print certificate that we could wrap and place under the tree so my daughter would at least see a picture of the seat covers. After six days nothing, zip, no emails or snail mail. Got online and surprise, chatted with Mia Do again. Clueless, no record of said promises, nothing. I decided to cancel immediately, surprise again as there was no attempt to persuade me otherwise. Said I would hear something in 1-2 days confirming the cancellation. I told her I have no faith after all the negative reviews, so fingers crossed.

UPDATE
Received this update from Carid today:
"Thank you for taking time and posting this feedback. We do apologize for the backorder on the seat covers you had purchased with our company. We do apologize for all inconvenience you had encountered with during this transaction due to the backorder. "
Interesting, no one every said anything about backorder. This is definitely a company I will not do business with.

Fraudsters! Never again. I bought a GT 500 hood that was a full half inch narrower than the factory opening of a Ford Mustang. They suggested I realign the fenders to the new hood. Absurd! The piece was made of fiberglass, and NO GELCOTE used in the manufacture of the part. Warped and distorted and full of flaws the part required over 60 hours of labor by a pro body man to be even presentable. DON"T MAKE THE SAME MISTAKE. Buy nothing from these rip offs!

My package was claimed as delivered yet was missing. Car Id said they will need 3 business days to contact the courier and after they will sent out a replacement. ( This was finally said after talking to few representatives) Days pass and pass and no news yet from UPS or any update on Car Id's side. Now they are telling me the part is out of stock yet I can add it to my cart and order it again - but why would I want to try that risk again? Waiting for a refund if I will ever get it - customer service shows no sympathy or even acknowledges for being a loyal customer. They can't even provide a refund confirmation number - email - incident or anything for proof! Never ordering from them again!

I ordered wheels and tires over 2 months ago. After 1 month, I received the wrong order and had to have multiple conversations with them about correcting the order (CarID wanted me to take the wheels to a wheel shop and pay for swapping out the wrong parts, and then submit a receipt to them so they could DECIDE if they would reimburse me)! Really?! After several more conversations, they finally "made an exception" to have them shipped back to their warehouse so that they could correct the order (which took them another a month to fix and ship back).

After waiting another month to have them fixed and returned, I noticed that 2 of the "new" tires were actually significantly aged (nearly 6 years old) and the other 2 tires were 3.5 years old (so essentially unusable since my car manufacturer warns against using tires that are beyond 6 years for safety concerns). CarIDs response was that they would only change 2 of them out (even though they would only have limited use) and their own "tire expert" also advises against it (CarIDs "tire expert" published an article on aged tires on their website advising against buying "new" tires that are aged beyond 1 year)!

After having several more conversations with people who really don't know what they are doing, I contacted VISA and we called them together so that they could verify this nonsense and they agreed to refund me and filed to dispute payment! Absolutely ridiculous!

So I still have the 4 wheels and old tires at my house, waiting for CarID send me shipping labels so that they can be returned (it's been over 2 weeks and I still don't have them).

In the meantime, I ordered the same set of tires from Tire Rack and I received them in 3 days (that were manufactured less than 6 months ago), with a free 2 year road hazard warranty, that were pre-registered, and a form to receive and $60 mail-in rebate. Now that's customer service!

If you are thinking about buying wheels/tires for CarID, I advise you to steer clear from them. They are absolutely horrible and by far the worst company I have ever experienced.

Looking for nothing more than new floor mats, dealer wants $350.00... website has the whole set for half that. SO, as advertised on their website, I do a chat and ask for color samples. They tell me to email another address - which I did - included ALL COLORS AND EVEN THE COLOR NUMBERS FROM THE SITE! Sent the email early... didn't get a reply until the next day and was asked for a "link"... to their own website? Whatever, I pulled the items I wanted back up - which involves identifying the YEAR/MAKE/MODEL of your car - and sent them a link to their own website... again, didn't receive a reply until the NEXT day. This time they said they needed the YEAR/MAKE/MODEL of the car... what? It was CLEARLY SPELLED IN THE LINK sent BACK to them of their own website... UGH. So, still hoping their product is nice, replied and said it's in the link you wanted and highlighted the car info. AGAIN, another whole day gone, don't get a reply until the following day saying OK, you can order color samples for $10.00... REALLY - after 4 attempts and 4 days requesting nothing more than a color sample and you want a credit card... NOT!

“These guys are pretty much a joke. I wish I had goggled them before buying from them. Item was defective or missing parts. Still not sure. After two customer service reps, multiple pictures sent, two calls, ten emails, and try still couldn't tell me what was wrong. They kept telling me I needed these "clips" but could never provide me with a link, image, product number of anything that would help me get them. This of course we never mentioned on the listing of the item I bought. "Quick and easy" it said. They also refused to refund, not that you really get a refund anyway because of their ludicrous restocking fees on returned items. So, luckily for me, I said yes to Google purchase protection, and google saved the day and refunded me. CARiD really doesn't care about customer service. Don't be fooled by the slick website and false promises on their site. A quick google shows what they are really made of. ”

Had a choice of three colors for when ordering mats for correct year and make of car. I picked my interior color mats. That showed up were way off. Will not exchange or refund since they were "special" order, 204.99 down the drain.

I returned two mirrors to CARID by UPS and they claim only one was in the box. I spoke to Wagner on the phone a few days ago and he said they were received and I would get my refund. Days went by and no refund but they send me another return label. I have the UPS receipt showing the weight and that both were in one box! They called me a liar by saying as soon as I returned the other mirror I would get my money. I will never use them again and I will let everyone know that I returned their merchandise and they kept my money! Shame on them! Don't use them unless you want to risk losing your money should you need to make a return.

I was browsing the wed and came across this site' so I ordered a second row car seat covers for my Chrysler Pacifica. They sent me the wrong size and seat covers so I sent them back then they sent me the front seat covers which I never asked for then they wanted me to take pictures of it before sending it back.it took over a month. To make a long story short I only got the front seat covers never the back and now they are saying they don't make them now I'm stuck with only front row seat covers "which know one told me until yesterday that they don't make them ' it have been 7 months I been going back and fourth with them just so they can tell me I'm stuck with only the front seat covers which I never would have bought if they told me this earlier smh. Never again everyone be aware they are truly ripoffs.

http://www.tcjb.eu

No existe en Internet y que fue creado par de meses hace!

http://www.tcjb.pl/ -- FRAUD

TRUCK CENTER JÓZEF BIEŁOUS Sp. Z o. O.

Legal business address:
Tadeusza Wendy 13G
80-299 Gdańsk
POLAND

Park; Service; Office location:
Jesienna 32
80-298 Gdańsk
POLAND

Establishment date: 2005-09-01... no existe en Internet y que fue creado par de meses hace!

Province: Pomeranian
EU VAT Number (NIP): PL*******842
REGON: *******
DUNS: *******

Legal business address:

Contact:

Phone: +48 58 881 3088
Phone: +48 58 881 3550
Mobile: +48 794 440 168
Fax: +48 58 881 0820

Jesienna 32, Gdańsk, Poland

EU VAT Number: PL*******842

VAT: PL*******842

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http://www.tcjb.eu - Diese Website ist ein Betrug!