On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Order a bull bar for my 2015 Jeep Compass. Upon arrival item was scratched. Went to have item installed, they sent me wrong product( said fits jeep 2013). Carid was not going to refund total for purchase even though it was there fault. Finally got them to admit fault and provide full refund, they tried to pull the wool over my eyes and not give it to me. Company is awful don't order from them
I purchased mats and custom seat covers in the last week of November as a Christmas gift. They just arrived January 11. The company didn't notify me on ordering it takes almost 8 weeks to send them out. When I asked them around a week before Christmas they didn't care in the slightest that my husband wouldn't have his gift to open. They offered me a ten dollar gift card to use on their site which didn't help in the slightest. I also got dinged $125 in customs charges and UPS were the absolute worst delivery company ever they have a local depot open 3 hours a day Monday to Friday only, at times when I work and they never left cards when they attempted to deliver. End result my husband had to go collect his own late Christmas gift AND pay over a hundred bucks for the privilege. Not worth the money at all.
I recently ordered new husky liner floor mats for my car. I placed the order Friday evening and was AMAZED to find my order on my doorstep Monday afternoon. I assumed with the "Free Shipping" option, being the only one available, I would have had a much longer wait. But to my surprise it was received in less than 2 business days! Great job! I will be returning for more.
I enjoyed my experience with CARiD. I will be using them again and will certainly be sharing it with others. Marge Mozov was incredible to communicate with and I could not be more pleased with my experience. Thank you CARiD, and thank you Marge.
Called to change color of items that I ordered. Request was processed and I received my order on time and in the correct color.
Absolutely horrible. Ordered a product and waited 2 weeks to receive it and it WAS BOT EVEN CLOSE. Wrong color, wrong size, no help from customer service, had to send VIN and item # and wait 24 hours to see if they can correct THIER PROBLEM... WHAT!?
This company says they have the part you want and that they ship within 24 hours. Not true! I placed an order that they said was in stock. The ship date showed a date of 4 days later. This was fine but when that date came and went they changed the date to 3 weeks later, without an email or notice. Then when I requested a cancel it takes 2 days for it "TO BE APPROVED" (you don't have the part and never did what is to be approved) then an additional 3-5 days for the money to be returned to my account. Not a very honest way to do business in my opinion.
They are good about telling you they have a product in stock to get you money but hate to return it. I had one product that was returned for a refund and sent on a signature receive after they receive it. They didn't contact and when I call they said I would be getting a full refund. Four days later they said it was damaged and would not return my money. So at this point my out a $1000. 00 plus part. I guess it time for a lawyer which its now going to cost me three times as much. My advice is stay away from them.
Ordered headlights, but when I received them the light bulbs wouldn't fit in it, so I called to return the product. The lady told me to take my bulb holder apart and force it to fit.
I have placed a few orders and they have been right on! I had one return and the process went very smooth. Thank you and I have been recommending your sight to all my friends!
I've always had a positive buying experience with CarID.com. The products are well described and competitively priced. When you place an order you are immediately informed as to the status of your order and I've always gotten my packages on time.
I would highly recommend CarID.com to anyone looking for vehicle related purchases.
They will sell no problem but to honor warranty is a joke been waiting over 2 weeks asking me to send pictures of something that doesn't work after 7 months it's a joke just like them do yourself a favor shop somewhere else
I ordered head lights and bulbs Ultra bright and only received the head lights no bulbs which cost more then the headlights then the bulbs came in and was the wring bulbs now it seems I will never get what I paid for the people answering the phone do not help Do Not Use CarId.com for anything.
Product was very close to pictures and discription. I feel it was described very good with all options showen Web site I found to be easy to use. I don't use sites with generic pics or a pain to use. Very please with company
Ordered new strut assemblies, shocks and wiper blades for my truck. Prices on the strut assemblies were close to 75$ cheaper than competitor websites. Shipped the next day I believe and arrived to my door in about a week (across the country). Thanks again!
Fast service and great customer service when ordering rims for my car
My first (and now only) experience with this company has been quite negative. I ordered a set of AVS in-channel wind visors for my 2015 Honda CIVIC sedan and they are quite obviously the wrong fit. I know I installed them with great care and exactly per instructions, yet Support Representative is trying to convince me that I did something wrong, which is infuriating. I'm not going to bother with a return process, that I know will just add to my negative stress with this company. I'll just figure out a way to remove crap they sent me and shop around for another company. But one thing is certain: I WILL NEVER SHOP AT CARID.COM AGAIN!
I ordered a pair of 20x9 fuel kranks on December 21 I called recently I was told they were not going to ship until January 5th and should take 5 days to ship so now I have my tired waiting which were delivered 2 days after ordering and a lift on my truck I can't drive anywhere until I get the wheels in. Never order from this site. Wish I would have read some reviews before ordering
They have everything you can ever need, a very polite and knowledgeable customer service team, and they ship quick. I got my order within 3days of that standard 3-5day shipping window. Plus the quality is top notch.
This is the email conversation looking for advice
Me: While I have my entire interior on the garage floor and I am installing a Pioneer MVH-560BT head unit I thought it would be nice to use the existing steering wheel controls on my 1993 Dodge Stealth ES. Soooo, I need an interface.
What do you have that would work nicely?
CARiD: Thank you for contacting CARiD.
I am very sorry that we cannot help you. Please check the issue with the local body shop.
Thank you and have a good day!
Me: What does a body shop have to do with stereo equipment? Did you not read my message?
CARiD: Thank you for your reply! I am sorry as we cannot provide you with the answer. We need the order number to check this with the manufacturer.
Thank you and have a good day!
Me: You are an idiot. (end of conversation) These people are morons.
I refused to buy from them as they don't seem to know their $#*! from a hole in the ground.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tony D.,
Thank you for taking time to post this feedback. We are deeply sorry to know, that you had encountered with such issue during this transaction. We do understand your dissatisfaction and will be glad to look into your order to check why the issue was taking place. We kindly ask to respond to this comment with the order confirmation number.
Thank you!
Sincerely,
Consumer Relations department at CARiD.com