On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good look up was very simple and checkout procedures were simple as well
Ordered replacement parts for older vehicles. Pretty decent prices.
Thank you for your kind words, John! We’re glad you found what you needed at a good price - our goal is always to make your repair process smooth and affordable. If you ever need any help hunting down a part for those older vehicles, we’re here for you!
Thank you,
Consumer Relations
Fast and secure delivery. Got exactly what I ordered and they look great. I can't wait to install them
Cesar, thank you for sharing your experience! We're thrilled the delivery was swift and your order met your expectations. If you need any installation tips or support, we’re here to help you every step of the way.
Thank you,
Consumer Relations
Struts bolted on with not problems. They were delivered on time and they were reasonably priced.
Thanks so much, Tom! We're really glad to hear the struts fit well and arrived when expected—keeping things affordable and reliable is exactly what we aim for. Looking forward to helping you with any future auto accessories you might need!
Thank you,
Consumer Relations
Good products, good quality and good prices, easy to search, they show what is for the selected car
Thank you, Diego, for such a thoughtful review! I’m really happy to hear you found everything easy to find and well-priced—makes automaking projects that much more enjoyable. Looking forward to helping you with any future needs!
Thank you,
Consumer Relations
The fog lights were very good. Look good & I recommend carid to my friends
Thank you so much, George, for your kind words and recommendation. We're thrilled the fog lights meet your expectations and look great on your vehicle. Your trust means the world to us, and we're here anytime you need anything else!
Thank you,
Consumer Relations
Great part, delivered very quickly. Haven't installed it yet but seems to be of good quality and condition. Thank you for delivering it so quickly
Dear Stephen,
Thank you for the feedback.
It's fantastic to hear that you received a great part and that it was delivered very quickly. We hope the installation goes smoothly, and that the part performs perfectly for you!
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at [email protected] or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Hi Tom, thank you so much for sharing your great experience! We're thrilled to hear you received your order promptly and are very happy with it. We look forward to serving you again soon!
Thank you,
Consumer Relations
Other part ordered was correct, and was installed already...
Dear Robert,
Thank you for the feedback. We understand you're waiting for your repair guy to confirm if the part is correct, and we hope it's a perfect fit!
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at [email protected] or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Amazing customer service like always. Help me my order and ship quick to my home
Luis, thank you for your kind words about our customer service and timely shipping. We're committed to providing the best experience for every order and are thrilled to know we delivered that for you. We look forward to assisting you again soon.
Thank you,
Consumer Relations
The rim was in excellent shape the delivery is what has me blown away it was almost like roadside 2 days and now I have a reliable spare thankyou
Thank you, Justin, for sharing your experience! We're thrilled to hear the rim arrived quickly and in excellent condition, providing you peace of mind with your reliable spare. We appreciate your trust and look forward to serving you again!
Thank you,
Consumer Relations
Purchased from CARiD becasue they had the best price, then I was even more surprised when they shipped my item the next day. I will definitely shop with them again.
David, thank you for trusting us and for sharing your positive experience. We’re thrilled the speedy shipping and great pricing exceeded your expectations, and we look forward to serving you again on your next purchase!
Thank you,
Consumer Relations
Only Place that had what I was looking for. Shipped quickly and arrived undamaged. Thank you.
Thank you so much, Mike! We're thrilled we could find exactly what you needed and that your order got to you ready to go. It’s customers like you who make all the difference!
Thank you,
Consumer Relations
Exactly what I expected, good quality, good price. Much better deal than Auto Zone and better quality
Hugo, thank you so much for the kind words! We’re thrilled to hear you found quality and value getting exactly what you needed—that truly means a lot to us. If you ever need anything else, we’ve got your back!
Thank you,
Consumer Relations
Perfect love the site makes shopping easy just great I recommend
Dear Reginal,
It's wonderful to hear that you find our site for easy shopping. We're always striving to provide the best possible experience, and your comments are a great encouragement.
We understand your rating indicates there may have been other concerns during your experience. Please feel free to reach out to us directly at [email protected] or reply to our email, so we can better understand and address any remaining issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Sincerely,
Consumer Relations
Found the front struts for my 2014 Ford Edge. Cheaper price than other retailers. And the shipping was quick.
Thank you, Daniel, for sharing your positive experience. We're glad you found exactly what you needed at a great price and appreciated the quick shipping. We look forward to helping you with any future needs!
Thank you,
Consumer Relations
Wonderful Great products came on time and the prices are right
Thank you, Vaughn, for your kind words! We're thrilled to hear you were satisfied with the products, timing, and prices. We look forward to continuing to serve you with the same great experience.
Thank you,
Consumer Relations
My order was packed really good. It was exactly what I ordered.Thank you so much for the fast delivery.The person who delivered the package was very friendly.
Thank you, Tommy, for your kind words and positive feedback. We're delighted to hear you’re happy with your order and our delivery team. We truly appreciate your support and look forward to serving you again soon!
Thank you,
Consumer Relations
Well took them to be installed by a certified shop and they told me they were NOT a direct fit as advertised. They had to modify them to fit which cost me an extra 2 hours of labor which I am extremely disappointed in.
Jason, thank you for your feedback and for sharing your experience with the mirrors. We’re sorry to hear about the issues with the installation and understand how frustrating the extra labor was. Your comments are important to us as we strive to provide accurate information and products that meet our customers’ expectations.
Thank you,
Consumer Relations
When putting together they were good on telling you how to assemble to cold air intake and how to properly put it in. Overall I noticed a instant difference in the torque and it has a great sounds to it
Hayden, thank you for your thoughtful feedback! We're thrilled the instructions helped and that you're already enjoying the better torque and sound—specific improvements like that mean we’re really hitting the mark. We appreciate your support and look forward to helping with any future upgrades.
Thank you,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Miguel, for your kind words! We're glad the process was easy and smooth for you and look forward to making your future visits even better. Your feedback helps us continue improving every step of the way.
Thank you,
Consumer Relations