On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Amanda really helped me find the right product to fit my car. She was surprisingly really quick and helpfull. I think I would have been completely lost if she had not assisted me.
I was able to get the parts that I needed at a fraction of the cost and when I had any issues the fast and friendly customer service was there to
I ordered Coosa Composite board for a marine project. The item has a ship date of the next day. I waited a week and called as I had not recieved a shipment notification. Customer Service put me on hold to contact the manufacture, she came back and informed me that I would have tracking number in next 48 hours. 3 days pass and I receive an email from CARid (Richard) stating that they could not fulfill my order product had been discontinued. I called the manufacture from their website and found this to be NOT TRUE. I believe they could not get the same pricing as before so they just lied. BTW, the product is still up on their webpage. I ordered it from another site.
I called to find the right CA legal cold air intake for my 2016 Ford F-150 4x4. I spoke with Xavier who was super helpful and friendly and got me set up with a AEM brutal force intake... I was able to quickly look up some reviews while on the phone and found that it is one of the top rated products! Xavier got me all set with free shipping, tracking number and most importantly the right item for my vehicle!
I will definitely use these guys again!
I bought headlights from you guys and not even the first day one of the lenses burn from the inside and the seals aren't even glued right. Then I try to get a replacement and you say you cant give me a replacement because it's my fault. I have replaced my headlights twice and had no problems until i bought my third pair from you guys. I loved going to your site but this was so bad I'm taking this to a legal team.
Dear David,
We want to first apologize for all inconvenience you had encountered with during this transaction. We are sorry to know, that the headlights were defective. We want to look into your profile and to check if there is a way to resolve the issue for you. Please get back to us here with your order confirmation number.
Sincerely,
Consumer relations team at CARiD.com
Very helpful, professional, and very knowledgeable. Keep up the good work. He made my shopping experience very positive. I will definitely shop with you guys more.
Tony took the time to make sure that all my information was correct and that I had no concerns. He was efficient time wise and I am happy with my experience.
Fred not only found the accessories & parts that I wanted but also sent the invoice to pay! I will do business again with this online store. Prices were good and the service excellent. Highly recommend.
Placed an internet order, was informed that item was on backorder, I phoned in and the very nice customer service rep did a wonderful job in assisting me with the information from the manufacturer in order to make the necessary changes. CARID also had the items shipped faster than I could have expected. I have become a fan for life. Thank you
RUBEN TOOK HIS TIME AND MADE SURE I HAD ALL THE PARTS I NEEDED AND GAVE IT EXTRA EFFORT TO RESEARCH THEM BECAUSE OF CALIFORNIA'S AIR REQUIREMENT. CARB.
Best customer service anyone could ask for. Very pleased with product knowledge and have ordered in the past and will order again. Thanks Rachel
Very disappointed. Sent me the wrong part that obviously would not fit, and refused to exchange or refund. Talked to four different customer service representatives. Was on hold forever until was hung up on. Now stuck with a useless part and out the money. They do NOT strive on customer service. Go somewhere else. Only selected a 1 rating because a 0 was not an option
Hello Terri,
Thank you for posting this feedback. I am sorry to know, that you were unable to return the product, that did not fit your vehicle. We do not take installed, modified or custom made items. In most cases the items that are out of 30-day return period cannot be returned. If you are still within 30 days and the product is rand new and not custom made, please provide me with your order number. I will do my best to help you to return the item.
Sincerely,
Consumer Relations analyst at CARiD.com
I just want to say what a fine American Kevin is. Extremely helpful and took the time to research and answer my questions. It made me want to buy from here. I look forward to doing business with CARiD!
Bobby was very helpful. Even though they didn't have the part I was looking for, Bobby gave me some helpful information and tips on where to locate one. Great service. I will order from them again
I was working with a Jason Nicolo on my wheels and tires he email man told me that they were on backorder and they didn't know when they would get them but I could pick another type of Tire and he would see if they could work with me on the price so I called and he wasn't there and I talked to Jeremy which took care of the problem but I wanted to thank Jason Nicolo for contacting me and letting me know first
Absolutely terrible I ordered two tail lights and they were ships from the same location same delivery service and they get here on different days. Why weren't they ship together in one package what a waste of money on their end, and a waste of my time
Dear William,
Thank you for sharing your shopping experience with others. We regret to know, that the taillights did not arrive at the same time and we do apologize for all inconvenience caused to you by this matter. Usually we do not have such issues and we really want to look into your profile to check why this mistake was taking place. Please get back to us here with your order confirmation number.
Sincerely,
Consumer Relations analyst at CARiD.com
Experienced same just as Joe T. Stated. Lot of research for what? Guessing should have done more with CARiD?
Product price $71.52 for 8' bed rails and 0.00 S&H clearly stated in listing and through most of check out procedure.
Then upon almost checking out, apart from normal checkout area in another disconnected section on same page, states $145. And change for over sized shipping! Barely caught it before cancelling order. And, that wasn't easy. No simple "Cancel" button seen on website page.
Tried to contact CARiD about order. Place was closed even though states on their site open 24 hours? Convenient for who? Wasn't for me. You?
To realistically look at any online purchase, item price and any S&H need to be stated prior to checkout to determine actual product cost and budget. How is it fair for anyone if purchase price parts are hidden until later on? It's not productive for anyone involved. Especially for repeat business.
To me, this appears to be B. S. and can be considered underhanded scamming. There may be a cheaper initial price and supposed Zero cost shipping at first glance. But, carefully look and it's not quite so fair or simple after all.
Would rather deal with other companies who fairly state up front what all charges are prior to check out.
Have ordered several of same type, size and weight items from other companies in USA and abroad and never had an "extra over sized or over weight shipping fee" from any normal shipper such as UPS or FedEx for almost same exact items.
Be leery of another possibly costly thing too. CARiD requests the right to further charge your account later on if what was read on their site was correct. Please, read and reread.
Basically, buyer beware of CARiD? Too good to be true usually is and is also a red flag to be aware of. This time too appears to hold true to that advice / guise.
Dear Ros,
Thank you for taking time to post this feedback. We are truly sorry to know, that the freight shipping cost was too high and appeared only at the checkout. It works that way, unfortunately, the shipping calculator shows the shipping cost only when you put your shipping zip code. We do apologize for all inconvenience caused to you due to this matter. We will gladly look into your order and check why there was an issue with cancellation of the order. Please get back to us here with your order confirmation number.
Sincerely,
Voice Of Client at CARiD.com
I would like to thank Chris for helping me out today! I love the service and very helpful! Thank you
Had the pleasure of talking to Tammy about a few questions I had on brake and rotor kit. She was helpful and very polite. There is no doubt that if I have to ask for assistance in the future, I would request to talk to her.
I just recently made two purchases over two days and was very pleased with the experience. All of the customer service representatives have been very professional and understanding of all my questions. I will definitely be using CARid again.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear M H,
Thank you for taking time to post this feedback. We are sorry for this unpleasant situation and for all inconvenience it caused to you. We will be glad to look into your profile and to report the problem. Please get back to us with your order number here.
Sincerely,
Consumer Relation team at CARiD.com