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From the business
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
Car Computer Exchange Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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Great service and help with duplicate order. Haven't installed the new one, yet. Hopefully, they will continue with outstanding service for any installation issues or questions.
If I could rate them a star it would be a -0!
These company is a scam! Flimflammers! When a defective part is sent backkkkk, THEIR PART BEING DEFECTIVE they took 115$ of my hard earned money! This is the worst place to buy a part! BUYER BEWARE! They will ignore your calls, transfer you to multiple people, place you on hold and never answer the call! This was the worst experience I've ever experienced!
Has had the part back since 12/4 and I'm still waiting on my refund! I will be reporting them to the BETTER BUSINESS BUREAU!
TALKING ADVANTAGE OF WOMEN IS THE WORST!
Service rep was very professional and courteous. Answered all my questions and assured me that everything would be alright.
I have received ecms for the last ten years and I'm still ordering them.
Nice employees and great service, would recommend it to anyone and I will be a repeat customer for sure, thanks for everything
Placed order prompt responses. Shipped and received two days later. Took total of 10 days 6 business days so I was pleased. Computer was configured for my vehicle had key codes and started right up.
Great experience, would highly recommend to anyone
Overall it was pretty darn good I just wish that somebody would have said that I had to rekey the excuse me reprogram the keys which cost an extra 200 bucks
Ordering was easy, delay came with out of stock unit and made my customer a little uneasy. Installed Exchange computer this afternoon, performed the PATS relearn and vehicle started right up. Will order from Car Computer Exchange next time we are in need of this service.
The order ing was fast and without issues, the only negative was there was no way to lookup the order and find where is was in the process until the order was shipped and i recieved the tracking information
I was lied too. It is. Not plug. And play. Now I can't start my car
Worst company ever. This company is a scam. Sent me the wrong item prematurely and they told me to return it for a refund and never gave me a refund. Now they are ghosting me.
Instructions are easy to follow. It seems to be working pretty good at the moment. But had a major delay in shipping and processing. Cost me about a week and a 1/2.
I received my computer now I have to wait for ford dealer to install it and program my keys. So I'm not sure yet if it will solve my issue. Plus I'll go past the allotted time to return core..
It has been good but For my 2005 Ford ranger i don't have a chip in my keys send two keys and I can't get them cut might have to go to dealership r call a locksmith because put the new computer and it will not start
Ordering is quick and easy. Website is easy to use.
Simple order process, simple replacement procedure, great to have my truck back on the road at a reasonable price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members