Car Computer Exchange

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Car Computer Exchange

4.6

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From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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3,068 reviews

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California
1 review
0 helpful votes
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My order arrived on time, was easy to install and works great. Sending my old one back was simple. Wrapped it in the bubble wrap the new one came in, put it in the box and dropped at the FedX. It doesn't get any easier

Date of experience: April 7, 2024

I dont know I havent finished
April 7, 2024
Previous review

I dont know I havent finished.

Date of experience: March 27, 2024
North Carolina
1 review
0 helpful votes
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Quick and easy ordering and good price with the discount. I look forward to providing good feedback on the TCM itself.

Received the module quickly, but unfortunately it did not fix the issue.

Date of experience: April 6, 2024
Hawaii
1 review
0 helpful votes
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Hawaiian customer
April 16, 2024

I was under the assumption that I wouldn't get the part because I couldn't give you all the details you asked for. I hope it will work. The 7 day return policy is not realistic, it will take me longer to get an appointment and have it replaced.
I will send part back once it is installed.

Date of experience: April 6, 2024
Kansas
1 review
0 helpful votes
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1998 jeep
April 15, 2024

Great customer service, kind and thorough on information and answered questions. Good product.

Date of experience: April 4, 2024
California
2 reviews
0 helpful votes
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Worked perfectly
April 14, 2024

Very easy to find correct part and order it. Received part one week after ordering and plugged it in and it worked perfectly.

Date of experience: April 4, 2024
Wisconsin
1 review
0 helpful votes
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Good Job
April 12, 2024

Order process was smooth, but it took a couple days more than expected to receive the computer. Probably because it was 6 business days before it was shipped out. Thank You

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
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Fast service
April 12, 2024

Fast delivery, well packaged, clear instructions for startup

Date of experience: April 1, 2024
Indiana
1 review
0 helpful votes
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I was pleased
April 10, 2024

The results were perfect and very prompt. Everything worked as expected.

Date of experience: March 31, 2024
Maryland
1 review
0 helpful votes
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Great Product
April 9, 2024

Very helpful sales staff. Very knowledgeable and helpful.

Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
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Satisfied
April 6, 2024

Very easy, even for a non-mechanic. I recommend this company and will use them if needed in the future.

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
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Right part that worked right! Thanks to the girl's that helped me get this done.

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Skip this site and find another - or go out of your way to look for "the fine print". I still cant find it online. When you receive your computer, you have very limited time to install it or you forfeit your refund for your core. And it comes with a list of required steps that you need a full shop and set of electronics and analyzers to perform - so it it "NOT so easy a 7 year old can do it." And if your computer does not work - you don't get a full refund - just a refund minus a programming-fee. If you talk to anyone over the phone, they aren't terribly excited to have the opportunity to make something "better". The website "marketing" seems very appealing - but the actual experience to try and be a consumer feels very much like they were just hoping to take your money and send you junk, hoping you would eat the whole cost - but knowing they were going to keep their "programming fee" percentage (for doing nothing - we could not find our VIN# in 2 of these computers and neither of them would clear-codes or start the vehicle) no matter what. Bait and switch going on here, and your going to be injured unless you can fix and reprogram the computer yourself.

Date of experience: March 25, 2024
Colorado
1 review
0 helpful votes
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Looking good started right up
April 4, 2024

Order pcm computer. On Friday received it the next Thursday up and running Sunday happy to be on the road again thank you car computer exchange

Date of experience: March 25, 2024
California
1 review
0 helpful votes
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ECM arrived in a timely manner and was easy to order from the website

Date of experience: March 25, 2024
Georgia
1 review
0 helpful votes
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Staff is amazing
April 1, 2024

Everyone i spoke to was very helpful! Knowledgeable in walking me through the process of ordering

Date of experience: March 21, 2024
Wyoming
1 review
0 helpful votes
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Shipping was great.
March 31, 2024

I have not installed it into the truck yet. That will happen this Friday and I will make an update on it. I really never worry about the shipping. I worry more about making sure that the product is working like it is supposed to so we will see.

Date of experience: March 21, 2024
New York
1 review
0 helpful votes
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Awesome
March 31, 2024

Rebuilt Ecu works perfect. Would recommend to friends and family

Date of experience: March 21, 2024
Alabama
1 review
0 helpful votes
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Great customer service
March 23, 2024

Great customer service, Gavin helped me out from day 1 when I called to ask questions. He saved my info for when I was ready to buy and it went very simple. It took a while to get here, but that is on the postal service and not the company. It was packaged very well and came with a return shipping label so that my bad TCM module could be returned and no core charge. I highly recommend these guys and gals, they did a wonderful job.

Date of experience: March 13, 2024
Colorado
1 review
0 helpful votes
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Y'ALL ROCK!
March 9, 2024

Very easy. Followed instructions. Plugged it in and it worked. Sent the old unit back in prepaid label. Wholla!

Date of experience: March 9, 2024
Georgia
1 review
0 helpful votes
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Good computer place to get programed computer
March 6, 2024
Updated review

Great job plugged into the truck and fired up and runs better than it was since I had it

Date of experience: March 6, 2024

Good so far now
February 25, 2024
Previous review

Good so far now

Date of experience: February 25, 2024

Good so far
February 25, 2024
Previous review

Good so far

Date of experience: February 25, 2024