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From the business
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.
Car Computer Exchange Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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I received the product I ordered fast and it was way more affordable than going to the dealership... the process was easy to do and if there was something I didn't understand they walked me through it would definitely recommend
The only thing is that I kept receiving emails that asking if I still wanted to complete my order and I had already done so and the charge had cleared my bank account. Made be doubt if I had purchased from a scam until I called to check on the order.
Trouble on phone never got the call back, did receive an email. Have not installed yet.
I understand when parts are in short supply but when no effort was given to notify me of the problem and it took 3 weeks for me to receive my part, I'm disappointed.
At first the trouble codes persisted with the new pcm but now I think wiring may have been an additional issue. Hopefully everything is working properly now
After hours of diag and hoping it would be something else car computer exchange provided an affordable replacement very quickly. Firing on all cylinders now thanks to Car Computer Excange.
Excellent work guys. PCM arrived, is installed, and is working like a charm.
This purchase was painless, the shipping was great and the prepaid return slip was already printed and in the box. I wish all my purchases were this easy.
Very poor, you do not have what I needed and never will. How you stay in business is a mystery.
Customer service people were extremely helpful to ensure right product sent out. Worked great once plugged in. Only thing I would change is have the checklist available on website for faster installation.
Thanks so much!
Good prices on parts but way to long to receive them. I wanted 2 weeks for a part that was supposed to be shipped within 2 days. Besides the wait they are good for parts.
100% satisfaction. Will buy another product again when needed.
After a little hickups down the road ordering, installing and diagnosing, we were able to work together and get the whole thing figured out. Great bunch of folks there.
I am so bad a remembering names, but the young man that helped with ordering my new PCM was OUTSTANDING. I JUST installed the PCM last night (4-19-24), followed ALL instructions (simple to understand, by the way). Started my truck and every thing worked fine. Then this morning I went to use it and errors came up: "Check Engine" "Check Gauges" "Service 4WD"! Battery volt indicator was pegged to bottom, dome light, head lights, remote entry didn't work (initial reason for PCM). Battery was purchased NEW March 24th, from COSTCO, Interstate Batteries is the brand. Exact fitment too! Now I checked (before install of PCM) all fittings and connections just like instructed so I don't know. The core PCM is packaged up and will be shipped via FedEX (your return instructions) first thing in the morning.
Fast delivery and thorough instructions. This product came neatly packaged with all instructions for warranty inside. It was very easy to install. This computer worked as expected. 👍🏽
No problem just got it today. Going to get it on the next few days. Thank you
The repair is not done. I will update when it's done.
Very professional, courteous and detail to detail got product on time and the exact part that I ordered
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members