Canada Post CAReviews 108

Horrible service... if I could do a negative 100 I would. DON'T ORDER ANYTHING THAT GOES THROUGH THESE GUYS! I ordered something online. Even paid extra for expediting it to make sure it got here on time. Said one week in the notice I got.
Then it changed to another 9 days...took over two weeks to come from Ontario to Alberta? Really? And when called for help all I got was "sorry I don't know why, but I can have someone call you back in a week"...CRAZY! Never again! DON"T DO IT. FIND ANOTHER WAY!

Our mail person has been delivering mail for the tenants in my building to teh building across the street. I am not sure why the mail person cannot read the address. I have been waiting for a online order and just found out today that the mail person claims that they put it in my mail box. I am the only one with a key so Canada post were is my package. Canada post claims that this mail person check my box and the parcel was gone Please do noyt ship with canada post. They cannot ne trusted,

Delivered promptly
Unfortunately I wasn't there to receive item and as agreed it would be picked up at the post office.
Unfortunately, the post office they picked was not the local post office but one that was a 40 minute drive each way.
I paid 10 bucks to get the envelope shipped and ended up driving well past the original shipper to get to the post office it was dropped off at.
Makes no sense.

I pay for delivery they don't deliver...lazy union workers...indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Canada Post CA most frequently mention customer service problems.Canada Post CA ranks low service

Seems like they like to withhold packages unlawfully. It doesn't take days to verify an address. My address is on the label and they still couldn't verify it and now, could be returning it to sender. If I lose my package for something so meaningless I will be suing Canada post for the price of the item.

Delivery not guaranteed if you live in an apartment (confirmed by agent). The drivers are not obliged to find your buzzer code or contact you if they cannot enter inside your building. FORGET if you need to sign something, they won't even bothering trying to deliver that package. Instead they'll send it to a post office which means to earliest is next day at a random post office location. 1. You don't get your package. 2. you have to wait another day on top of that to retrieve your package at a far location. So, so the question is why... why does anyone bother with this service if you live in an apartment. I truly don't know. Every other delivery company ensures your package is delivered unless the driver had tried everything.
Suggestion to every: if you can pay extra for another delivery service, do yourself a service and go with another company. This ones shockingly terrible and absolutely no benefits.

Please don't use this service. Not only I didn't receive the product customer service said they couldn't do anything about it. Worst experience.
Customer service apologized and said they could do nothing. Product gone and money gone.

My experience was so terrible, stressful, ridiculous and frustrating. I mailed an URGENT LEGAL document I need for travelling and put my trust in canada post. It was supposed to arrive yesterday morning but didn't, I called yesterday night multiple times once before 8pm and they told me that they'll contact me about my package later that night. After not hearing back I called multiple times after 8 pm just for them to tell me there's absolutely nothing I can do about it because "i was calling after 8 pm" so there was no supervisor or urgent point of contact. I wasnt referred to any point of contact when I called before 8:00pm. I was willing to drive to my package and get my item myself as it is an urgent legal document but they were of no help to me. Nothing was done, a ticket was issued and I was told I was on "call back" which meant absolutely nothing. My flight was today morning at 8:30 i had to reschedule it to 3:30 pm and pay 300$ in flight changes. I still haven't received any updates or talked to anyone because there is no one available until 9:00 am. This experience has been absolutely terrible. I cant believe that a multimillion dollar company isn't able to have a supervisor thats working 24/7 and isn't able to give me updates on my sensitive and legal document. This is a legal document. Not a letter. I might have to miss my 2nd flight as well which will result in me missing 3 paid work days as this trip is for a conference. It is an absolute joke and incredibly ridiculous that I havent been able to receive any updates on this since Monday 8:30 am. ITS WEDNESDAY. I shipped this on Saturday and paid for 1 business day delivery

Canada Post makes life in Canada harder, fact. Canada Post molests Canadians at any chance it gets. A true communist company.

Can't seem to complete an easy task as to bring in a package and instead want me to pick up my package. Why deal with a company as lazy as this?

I ordered a gift for my mom online, and the company sent it using Canada Post. One day, I got noticed that my package has been delivered. But when I checked, there was nothing. I checked the security footage and realized that no one from Canada Post has been here to deliver the package the entire day. They then lied to me saying that they can garantie that the package has been delivered without any problems when I called them. I am extremely disappointed. I would rather go all the way to Spain and bring back the package myself. At least like that, it wouldn't be lost.

Was expecting my parcel to arrive on the 29th the tracking showed that it was out for delivery 7 in the morning. I waited patiently and by the time 9pm rolled by the item never arrived yet said delivered in tracking & was delivered to another city. My address everything was correct and when I called Canada post the awnser I got was we have no idea where it got delivered. This has been the 2nd time in a month this has happened they are not as reliable as they once were wouldn't be surprised if one of their delivery guys stole the item. Garbage company stay away from them whenever possible.

Canada post is the most useless "service" or agency since the birth of justin Trudeau! They lose packages, refuse refunds, refuse accountability, and their staff are unfriendly, unprofessional, and the biggest $#*! bags that ever walked the earth! $#*! you canada post! DO BETTER! Eat a $#*!!

An "essential service" should include service. It should also demonstrate that its employees or "service providers" know the procedures and requirements of their jobs. I have spent my morning in the most mindless run-around with the parcel collection service at this location—only to discover that Canada Post's policies and procedures, as they are provided online, are entirely contrary to what I was told in-person, before I was turned away without my package or any suggestion of assistance. This location is a good example why I refuse to use Canada Post when given any other alternative, and frankly one of the worst ways to move any product between destinations in Canada. I have never been given reason to believe Canada Post offers any accountability for their shoddy and dismissive standards; but I would discourage anyone else who may try to do so.

I've used CanadaPost a few times to ship something to my boyfriend in the states and no problems until now. My parcel was supposed to get to on July 20,2022 but it never showed up. They said it be there Friday and still nothing. Now they posted its delayed yet last mth I sent him something no problem. We both think someone stole it since the value was high. I'm very disappointed because this gift meant a lot to him and I. Guess I'm going to UPS for now on. 0 out of 5 stars

Canada Post has gone down the crapper big time! They used to be okay, now you cant even get your packages delivered on time even if you pay for Xpress Post they give the lame $#*! excuses for the delays and please stop saying its use of Covid affected everyone but CP is milking it. They should also monitor there "post men/women on Fridays, it seems that in Mascouche, Qc they like to take the day off on Friday, and our mail gets delivered on Monday instead even if its registered should arrive Friday. They should refund everyone who pays for xpress post service service if its delivered late!

I have meds sitting in richmoned BC and the customer service rep said it will sit there until the 27th and yet it has been sitting there since 5:45am today why does it take 4 hours to process a package it feels like they just sit on there $#*! and do nothing my advice try to get the sender to use another courier canada post is just getting worse and they hide behind the pandemic still. Every time i use them my anxiety goes sky high fedex is a better service and you can get your packages on a weekend most of the time oh and they update you on where the package is and if it will be delayed not canada post the service reps are useless. How are they staying afloat.

I was expecting my package today july 6th it stated out for delivery at 12:49 pm i check the tracking it says notice left unable to deliver at address? No notice was left at my door when i call to enquire i get the typical run around im told that the sender requested to have the package held at a post office due to the cost of the item for security reasons total bs then im told the driver did not have the equipment to take my signature or scan the item again total bs i swear they script there BS canada post is the slowest delivery and mail carrier in. Canada they need to be shut down on bring incompetent and also they need to be sued for all of the missing and damaged packages they refuse to compensate the customer i was told that my package will be available july 7th at my local post office for pickup it better be or legal action will begin

I am very hesitant to purchase online with stores that use Canada Post as their delivery means. 4 out 5 times the items do not get delivered when they are supposed to. Canada Post I have one piece of advice, Get with the times or you are going to end up like Revlon.