Canada Post CAReviews 108

I paid for expedited service with signature required. It should have arrived at my door but the mail person just drove right by and left delivery notices. I called the local office which should have been able to do something, it's a small town of 10,000 and takes a whole 5 minutes to drive across but they refused to do a thing and told me to contact customer service. I did and fought with their useless phone answering AI for 10 minutes as it kept screwing up and finally yelled at it "OPERATOR" before it would put me through. Customer service is starting a look into it but that doesn't really help me, I still can't get the stupid thing until tomorrow afternoon. Canada Post only offers service and have done this more than once, they suck at providing any decent level of service and I wasted $30 bucks.

My package went from England to Toronto in 6 days. It has been 7 days now since it arrived there and It hasn't made it's way to London yet. Literally less than a two hour drive away!

Since last month Canada Post are sending envelopes back and keeping the money you paid for the service that was not completed. I've have been sending envelopes to USA with only paper inside (cards, decals, paper embellishment) paying $3.19 for a regular shipping. Now they said that I must send this as a Small Packet and the rate is $9.51. Seriously?
They refused to refund the amount paid for the returned envelopes. Is it fair?

I ordered $400 worth of nutritional items since Feb 16 and now March 1st and still haven't received my items. It shoulda came on Friday, Feb. 24 but due to a 'snow' storm they couldn't make it, delayed til Monday. Monday comes and delayed again due to snow. Tuesday comes and oh know, there was an address error, even though I have confirmed my address 3 times on the buying site and 1 time with their virtual assistant. Delayed again.
Today it was supposed to be delivered and the driver never even came to my door while I waited all day for the package. Slipped a notice card left in my mailbox. I got the msg'd texted to me that notice was left and to go pick it up at a CP location near me. Went to pick it up lady says it's not gonna be delivered til after 6 pm today or 1 pm tomorrow.
I'm pissed.
Went to grab the card and it says will be ready for pickup tomorrow at 1 pm.
Why cant these lazy donkeys deliver a package? If the package was deemed too large to deliver why didn't they just sent it straight to the post office for pick up instead of trying to deliver something so large they have to drop it off at the post office at the end of their shift?
Stupid donkeys running a company employing more overpaid donkeys to do an easy job that makes it so frustrating to customers.
I wished no other company uses their services because the experience is awful! When I ordered my products I prayed that CP wasn't the one that delivers my items and it happened. They used all the major delivery services and CP just happened to get mine. Please just take them out of the equation to make your customers happier!

My partner sent me a parcel weighing 3.5 kgs and paid 140 CAD for it for international delivery(express). They said it's gonna be delivered within 4-7 business days but voila til now it wasn't delivered yet, the parcel is stuck at Richmond, BC for 8 days now, no delivery updates yet. It's been 17 days now but the parcel has not yet been delivered. If only we knew it could be this stressing and troublesome to send parcel via Canada Post then we coul've just opted for reliable couriers. If there could be a ZERO rating, it's what I'm going to rate them. NEVER PATRONIZE CANADA POST. IT'S ONE HELL OF AN EXPERIENCE FROM THIS COMPANY.

If there is 0 rate option, it will be my rate for Canada post.
I was waiting all day for my package but they left a note telling me to pick it up at a facility the next day. This is what they do the all the time. So this time I waited for them in front of the mailbox. And when the mailman came I asked for my package. However, he said he didn't have my package and instead of giving me my package, he gave me a notice and told me to pick it up at Canada Post the next day. Do you think this makes sense? Ridiculous service and WORST company in Canada!

If there was an option to choose postal service, I would never choose Canada Post. It is not the first time they left notice cards even there were people at home.
One time they left the notice card on 23rd January and normally it is available for pickup for 15 calendar days. But when I came to pick up on 6th Feburary which was before 15 calendar days, it was already returned. So I claimed for this and they just say I should talk to the sender and the sender said he could refund except for shipping fee. I don't know why I should waste few hours in this and lose my money for their mistakes. All they said was they could take no action for this. They are so annoying and have no responsibility.
It is written that the shipping fee was free but actually the sender refunded me except for $25USD (shipping fee).

I paid more for Canada Post expedited as I was told it would be two days. The parcel was shipped and the tracking said it had been received, processed, and would be delivered in two days. When it missed the two day window it became 6 days. The regular post was five to six days. No refund, the guarantee is if the sender jumps though a bunch of hoops and then maybe.
Canada Post is certainly upholding its reputation as the worst parcel carrier in Canada bar none

If I could give a negative star rating I would. Every $#*!ing time I am forced to use Canada Post delivery. They charge premium shipping charges and offer the worst customer service in the world apart from Air Canada, actually the same quality service as them.

Here's my situation this time, today when the delivery guy buzzed my apartment number and said he has a package for me, I tell him ok thank you please just leave it at my door and buzz him in.

10-20 minutes pass, nothing is at my door, so I go downstairs to catch him before he runs away like they do.
I notice he is gone, so I $#*! to myself because he ignored my instructions and check my mailbox, but nothing is in my mailbox. Then I notice the personal $#*!ing Delivery notice is just stuck to the wall next to all the mailboxes with the room and mail number clearly written on it. Now I have to wait 24 hours and have to drive 40 $#*!ing minutes to go pick up a package that isn't worth my time and gas. Because this company trains their workers to not deliver packages and just stick your personal information to random walls. Please suck a fat $#*! Canada Post I hope they go out of business. Mike Tysons $#*!ing Carrier Pigeons would be more reliable than you sad sacks of incompetent moldy brown $#*!s.

I paid for an express mail fees to ensure fast delivery of a package. The address needed correction. The customer service was contacted and a ticket was opened with the corrected address.
The package was put forward to return to me as the sender! When called to clarify why the package to return to the sender and the address has already corrected by a ticket? The answer was "correcting the address with a ticket does not necessarily be taken by Canada post"!
Why to open a ticket?
Just because! No mandate to make any correction!
Why to call a customer service?
Things does not go as per customer's expectations and needs!
This is ridiculous!

I was trying to wait all day for this package and it never showed up in the time they said it would be delivered, they left a note telling me to pick it up at a facility the next day.

I'm disabled so now this one parcel is going to cost me a cab ride there and back, I wanted them to know my experience so I made a support ticket and explained what happened. My ticket was closed without any warning.

Stuck Home all day, waiting for the postal truck with expected package! The Canada post employee just put the notice into my mailbox! I stopped at the local post office in Waterloo this evening to pick it up! They told me that I can pick up my package on Monday! Three days after regular delivery date! Ridiculous service and WORST company in Canada! NEVER AGAIN WITH CANADA POST SERVICE!

So frustrating. I asked for best option at Canada post office to ship my original document for court. They gave me the option to receive in 3-7 days. I did mailed it to receive before my court date. Its been 13 bussiness days and not reciecved the mail. Canada post not taking any responsibility and canot track an item in another country. They need minimum 30 days to even invesigate... They always give expected delivery date, but the package will not be deliver on that day. Dont trust Canada post at all...

Tip:
Dont use canada post if you have access to other carrier use their service.

If there is 0 rate option, it will be my rate for Canada Lost.
Recent three partials, one said address error, customer service confirmed my address on file was 100% accurate and when I received the package, no rewrote or damaged label, I guess just the employee was too lazy to get their job done.
The other one was re-routed without any reason, the partial is sitting in my city and not being delivered;
None of my partials arrived on time or ever arrived. And Canada Lost does not give a $#*! about it.

Canada post is the absolute $#*!tiest shipping company I've ever had a delivery from, they're always later, delay multiple time, and sometimes deliveries don't even show up. Shiftiest company on the planet. Trust me just use another shipping company you'll thank me after

I live with a number of people and ordered some personal medication and specifically said deliver to post office. What do they do? Deliver it to my community mail box when any member of my house hold can go into the mail box and take the package. It also had the contents of the package written on it too. I am very frustrated and unhappy about this. Will call to complain as well. If someone requests something to specifically be delivered to the post office, it's foe a good fkng reason.

So frustrating. They always give expected delivery date, but the package will not be deliver on that day. Its always 2 or 3 days delay. Even if you paid extra for express shipping. Dont trust Canada post

Just go with fedex or anything but canada post. You pay 24 hour delivery and it takes a week. What a scam

I'll make this quick. Canada Post is an incompetent, presumptuous, self-proclaimed private company that provides such bad customer service and products that there is no way they exist anymore without government help. They charge for thin air and then they take your property and throw it in the garbage when you don't comply with their backwards policies which literally no other company on the continent observes. Please please please do not use Canada Post anymore, we need to have a viable alternative.

Update: I found out their incompetent joke of a delivery person lied about the address issue. My property was not delivered for NO good reason and then trashed after they stole it. At Christmas.