Cabela's CanadaReviews 107

Tried to order 2 items on line.
They will not accept Visa debit card.
As if using Visa is new on the block.
Called customer service.
The nice man confirmed the handicap.
Go shop somewhere else.

Ok i purchased a Garmin fish finder online on sale I was at the lake. All was fine till it got into the hands of UPS. Was to be delivered monday morning. So waited at home for it. At about 11 i received an update say now delivered in afternoon so went out. About 3/4 of an hour later ups shows up and i talk to him on my ring and sez cannot leave there need your photo id and cannot leave or have neighbours sign for it. So go home and call ups and they say sorry driver must have been speedy will send out a request and will have delivered later in the day. So i stay home. By 4:30 no ups so i call back again and they say sorry on truck for delivery tommorow but if i want can go pick up but wait an hour before going. So now i'm getting smart i call first and they say sorry it's on the truck and they can't get it
Next morning receive an email or for delivery before 11:15. So i wait. No delivery them get a notice will be delivered before 4:30. So I wait. And o receive an email just after 12 saying it's delivered? I call back and they say sorry it's still on the truck. But I should get it by 8 pm. wow. Yes he came in the afternoon and i si receive it but whaste two days of my life waiting for it. I dod call Cabela's to complain and a fellow i spoke to apologized and said would get back to me. No such luck. Called back to speak to the manager but he was not in that day and the lady i spoke to said he would call me in the morning. No such luck. I finally have called head office but the person I spoke to said there was no one there who looked after online service?!?Said someone would look into it and get back to me. Not holding my breath. Avoid online purchases. They are a pin in the you know what and not worth the hassle

Hugh

Specials,what a joke, a special is something that is 30-50% off,and clearance even more.
How insulting to say WEDNESDAY specials,6% OFF ARE YOU SERIOUS, SINCE BASS PRO HAS TAKEN OVER,MY 95 % OF MY BUYING BETWEEN HUNTING FISHING, CAMPING, HAS BEEN ELSEWHERE!
YOUR SHELVES ON HUNTING ARE EMPTY,( BEFORE COVID-19, AND NOW), EXCEPT FOR ITEMS THAT THE MAJORITY DONT NEED.
PLEASE HIRE NEW SALES PERSONNEL THAT UNDERSTAND WHAT SALES ARE ESPECIALLY IN TODAYS ECONOMY,
REMEMBER THE MORE YOU SELL THE MORE YOU MAKE,BUT IF YOU ARE SELLING HIGH,LESS SALES,SELL LOW MORE SALES and MORE TURN OVERS
MEANS MORE PROFITS LESS INTEREST PAYMENTS AND MORE THAN THAT HAPPY CUSTOMERS

First time customer looking for a specific item.
Greeting at the door was excellent.
From there a very poor rating on customer service.
Showed a young gentleman what I was looking for, never greeted me or asked if I wanted help
I asked him where a googled item was and his response it is over there
So I look for 10 minutes and can't find it

Asked a second rep where I can get the item and same response it's over there
I said that won't do and he finally showed me

As a customer first time purchase

Do you think I will ever come back again?
No
Not a happy customer

I regret to say that my experience with Cabela's has been nothing short of a nightmare. The level of service I received was far from satisfactory, and I feel compelled to share my disappointment.

The overall service can only be described as horrible, and it's disheartening to feel like my concerns were not taken seriously. The prolonged wait of three months to receive a refund is simply unacceptable and has added significant frustration to an already disappointing situation.

I hope that this feedback prompts a reassessment of your service procedures and that steps are taken to rectify these issues. As a customer, I expected a smoother process, and unfortunately, my experience has left me with a strong inclination never to purchase anything from you again!

We ordered an Eskimo ice auger, the shipment arrived in 4 days, rivalling Amazon. We ordered 2 Striker Ice floatation suits, a fishing rod and a drill attachment, the order was 6 items shipped in parts, the last of the order was a jacket arriving in 12 days. We ordered a hard to find ice transducer and 2 pairs of fishing gloves, the shipment arrived in 5 days. Note that all these items were on sale. The shipments were boxed good and came with prepaid return labels. We have no problems with Cabela's and will continue to order from them.

I ordered some amo and Mag for my pistol. They first came back stating they can't send me the mags, which is fine. Than, then came again stating there is no more.22 LR. Knowing it was kinda cheap price, I requested for a rain check so next time I go in store, I can purchase it my self. APPARENTLY they don't do any rain check. ANY STORE would do that kind of rain check.

Never receive my full order, no refund and have been hang up after waiting more than 1h on customer service.

I called the Edmonton south store at 8pm phone range for half hour the. Call was dropped so I drove over to see what is going on only to see front desk standing there doing nothing very disappointing.

Your website is a glitchy p.o.s. Tell me how you don't use visa debit but don't say anything. Enter 5 gift cards,20 numbers each, just for you say start over than when you start over it changes the size of the item your buying to the wrong size and you purchase the wrong thing. Now I have to sit on hold to get through to change. What a joke.

Clearly their error. Description is "towels". Picture is 2 towels. Ordered them and got one towel. Customer service reply is just return the goods. Yes I have a return lable. I am 6.5 hours and 4 hours from a store, so due to their erro I get to make a trip to the post office after prepping a package. The goods came in a bag not suitable for reshipping/returning, so up to me.
Their error.

I got a firearms( honcho shotgun 12GA) bought just a week ago at cabelas north edmonton. I decided to bring to the buy back at the same store. Because I'm having issues putting the shells to the mags. First was decline. After that I finally known how to fix it and put the shells correctly. So I tried again for a buy back. Note this is brand new firearms.
Anyways, Its obvious this Saints become a devil with full of lies is not interested to take the firearms. One staff saying the cocking is inconsistent and totally different from the first issue. Caught lying.again this are brand new. I guess the appraiser has teach well his staff to be liar.
I even tested with cap snaps to check the quality of firing.
I suggest to buyers. Don't buy easily. Test everything before purchase.
My wrong was. I was very confident at the sales staff they hold good virtues. But not all.
Anyways, I brought the firearms to another store. It works fine.
Got a good deal over there..

My last few orders were very awful, my very recent one (*******)was delayed way to long, when I phoned in, the rep informed me that the address on my Pal is different than the shipping address, I told her I have never changed addresses, when she checked, sure enough the address match, but the note says it can not be shipped. I was promised to have it fixed, still waiting. Never Cabelas ever again. Lesson learned.

They need to separate the Cabela's and Bass pro websites. I live in Toronto and can't check to see if an item is available at the Vaughn store. I'm getting tired of waisting my time driving to the store to find out they don't have what I want. If I don't want to wait for something to be shipped I have to drive 2 hrs to Barrie to get disappointed. I'm an old school guy who likes to have something in my hand and check out before I buy. I've started using Sail in Oshawa at least they keep their site up to date.

My experience with Cabela's Canada customer service is as bad as it gets! If you for any reason you need to contact customer service be ready for extended wait times. This is the second time I've had to contact customer service and after waiting online for just over an hour my call was dropped! While I would likely buy from Cabela's in person I'll never again order anything online. Never again!

Terrible customer service! Ordered online, waiting for order 2 weeks! Emailed Cabelas twice, two days ago.still no reply! Called Cabelas on hold for an hour! Only to be told they are behind in orders, over whelmed.really,? Geee what does Amazon do? They seem to handle shipments as does Old Navy! I've never run into such poor delivery commitment or customer service as with Cabelas!

Great big company and operates like a scam. Did not believe my experience till I saw all the other reviews with similar experience. Took my order. Charged my credit card. Never shipped it. Won't answer email. Impossible to reach by phone. I guess my only recourse is to go through credit card company. A whole lot of bother for a few shirts.

Cabela's has lost my business indefinitely, multiple fraudulent and questionable business practices. This is a warning to anyone unaware of their shady conduct. Don't let the maple leaf fool you, Cabela's is not a Canadian company nor does it have anything to do with Canadian interest in mind. They are not a member of the Retail Council of Canada, do not honour the price scanner accuracy code unlike 45,000 other Canadian business's and only exist in this country to capitalize on their bottom line.

Ordered a number of items online and in-store over the past few weeks. Online order took an entire week to reach shipping status. Cabela's broke up my order into multiple smaller shipments which resulted in a number of unrecognized transactions on my card. Had to call their customer service and wait on hold for over half an hour to have this nasally droned customer service rep explain the reason for these non-approved transactions. Apparently they drop ship between locations and retroactively ship out items between suppliers. Something they aren't remotely transparent about which isn't just a major hassle of having your order sent to you over multiple packages and days, constantly being rescheduled but a risk of having items lost in transit as a result. So of course, some of my items weren't packaged properly damaged on arrival. Their return policy requires you call them, again on hold over half and hour to get a return authorization all while expecting you to pay "their" supposed shipping charges from your total refund based on "their" provided shipping label.

Some items I wanted couldn't be ordered online (showing local stock only) so while being forced to wait almost two weeks for my online order to arrive I decided to drive across town to visit my local in store and the experience was just as bad.

Entering the store I was extremely frustrated finding out all items showing in-stock online were completely sold-out. As others have pointed out this is merely a rouse to get people in the store and exactly why we need consumer advocacy and consumer affair agencies to run companies like this out of Canada.

Still, it gets better. While I was there decided to pick up a Frankford Arsenal reloading tray, price on the floor said $11.99. Upon purchasing said item the receipt showed I was charged $4.99. After asking the staff about the lower price one of the sales guys told me they hadn't bothered to change the price tags as they were on the end of a sale so decided to pick up a few more trays at the supposed "sale price". So imagine my surprise after checking out with some extra trays they rang up at $14.99 a piece. After some major back and forth, further waiting in line and a trip to customer service realized that originally instead of being charged $4.99 for the first tray I was actually charged $14.99 and the 1 was missing from the receipt. Complete false price representation. After all the hassle and back and forth on their error they tell me they wouldn't honour the advertised price, scanner code conduct and I returned the items and left the store never to return.

Have been in touch with the RCC and Consumer Affairs Canada. Save yourself the anguish and torture dealing with this faux company. Buyer beware, you've been warned.