Cabela's Canada

Ordered a gift for my father birthday, with plenty of time. Emailed to follow up about the item and I got a "it will ship soon" reply. Two more emails & a month later I got a sorry we are out of stock thanks for your understanding. Terrible service. I wont order online again from them.

Same brand and size but different sex and costs more cause mens versus womens. Bull$#*!. 2022 and this company does this. What if a women buys a gun versus a man different price? Bull$#*!!

In late July we checked the Cabela's Canada website for stock levels. It showed that it was stock at the local store, so we drove 45 min to buy it only to find that it wasn't in stock.

Instead, on August 1 we placed an order on the Cabela's website. There has been no communication about the order since. It's been almost 3 weeks, so I email Cabela's a couple of days ago to ask but received no answer.

So today I called Cabela's, and after holding for 20 minutes the representative said she had no information other than "I've heard our warehouse is behind". All she offered to do was email them to ask them to "speed up" the order. That's it. No offer to follow up with an update, no offer to take control, no apology or reasonable explanation.

Well after almost three weeks, I expect something more firm than that. This was the most unprofessional, time-wasting, head-shaking experience I've had with a large retailer. It's like they think it's okay to do business like a poorly-managed 1960s dinosaur.

I cancelled the order (with nothing but a promise to send an email confirmation of the order within the next couple of days) and will avoid Cabela's online or in-store from now on.

I found using the on line shopping for Cabela's very efficient. They processed y order and shipped it within 2 days. I received the package without any delays or need to return. I was very pleased with their service and their company. I was pleased with the items I purchased and would purchase again from them. Customer Service was very polite when I needed to cancel something and put a different size in.

I do not have a cell phone to take a copy of the email but I have copied and pasted for proof of purchase below.
CABELA'S/BASS PRO SHOPS CANADA ORDER CONFIRMATION

I have deleted my last name.
Hello Lynette
Thank you for your purchase from from Cabela's/Bass Pro Shops Canada. Below is the summary of the order. Orders placed with us are processed as quickly as possible. To make changes to your order please contact Customer Service at *******245 immediately and quote the order number below.

I placed an order 22 days ago and haven't heard a peep from Cabela's. These items were in-stock online. I called customer service and was on hold for 58 minutes and 27 seconds and was then on the line with a completely incompetent customer service rep, not her fault apparent lack of training. She was unable to inform me of anything, why even have a customer service department if you are not able to help, I may as well have called McDonald's customer service at least I might have gotten a free cheeseburger out of it! Cabela's is going downhill at a very rapid pace. I have already paid shipping costs and was informed not only is this going to be practically a month before I receive it I get the privilege of waiting a month and then paying even more to ship it... wow... this retailer is completely out of touch with what would be considered acceptable business practice!

Love the front line staff…. Love the store…but the online & shipping experience is simply dreadful…. Can't risk it again!

10 days expected delivery from shipping partner UPS!. I have never experienced this slow shipping even from Canada Post. Seems like no one in the upper ranks really cares about this issue with customer service since it has been going on for quite a while. I am not an isolated incident. I give it less than a year before Cabela's in Canada is gone at this rate. I should of read all the reviews before I ordered online from them. Industry standard is 2 - 3 days to most metro areas in Canada.
Customer service rep, after waiting for 10 minutes on hold, tells me it is not their problem. But who decided to use UPS as their main courier service?

I tried to make a first time online purchase from Cabela's using my Visa debit. It did not work and said to call the 1-800 number and see what other ways I could pay. When SHONA Answer the phone I explained to her what the problem was. She basically dissed me because I don't have an actual credit card and then when I was about to say that I would have to cancel my order she cut me off said OK thanks and hung up on me. Wow. As an attempted first time customer there will never be an attempted second time. Unbelievable.

Bought a Shimano Reel that I paid over $400 for. It is now 23 days and still nothing (shipping to BP). Supposed to collect at the store. Super stupid slow shipping. I reached out 2x to get an update. The first response was "soon" and when I sent a sarcastic reply - you aren't doing your job email I finally got an answer that my reel was sent out and will take 4-5 days to get here by truck. That was April 17 and still nothing. Guys I made the purchase on April 6th! Why so slow when you are showing stock. That's why I bought from you but it appears that was not true as I have purchased from other local fishing stores and had it shipped out the next day Also there is no way to get an update online or to see your shipping status - you need to get with the times guys. This is pathetic. The local mom and pop shops are doing much better than you guys. This will be my last large fishing purchase from you guys. I feel like I was lied to just to get my order.

Update: following up on my order after 16 days - this is the response: Unfortunately, items purchased to be delivered to the store do not come with tracking. You will have to wait for the store to contact you when it arrives and is ready for pick up.

I find it hard to believe that you cannot get me a better answer - just laziness is all. I work in Manufacturing and EVERY order I ship out I can get an update on its location and ETA, so for Cabela's to say this to me is Bull $#*!

You know management doesn't give a $#*! because they do not respond to any of these bad reviews

Another update. I was told AGAIN by a rep at Cabela's that my reel was shipped on April 17 and would be 4-5 days, That was 9 days ago I got the first email and they just sent me the same email again. Everyday I just keep getting more pissed with this second rate company. Whoever is in charge of customer service deserves to lose their job, a monkey could do better. Cabela's you suck!

I placed a $400 order for the Black Friday / Cyber Monday sale. My order was confirmed the same day. A week later and still no further updates to my order. As per the instructions on my order confirmation, I called to get a status update a week later. It took 20 minutes to get through to a customer service representative. They were polite and seemingly accommodating to my queries and requests. I was told I would see an email the same day that would outline the status of my order. I did not get an email so I followed up the next day. Again, it took about 20 minutes to get through to a service rep. I won't really fault them on the wait times as it seems common with corporate operations of all kinds these days. This service rep. Was also polite and accommodating and the issues were resolved right away.
For whatever reason(s), the delivery times for Cabela's online ordering are very slow when compared to many other online retailers, corporate or otherwise.
Unless you are willing to wait 3 weeks or more for your order to be delivered, I suggest that you go to the nearest outlet.

I ordered an item for store pick over two weeks ago. There is no tracking process and difficult to contact customer service. A waste of time. Very disappointed.

If you must buy something always best going into store. Front line staff are normally great. Online orders take 7+ days to get out on average. Normally split up from different stores, even if the one closest to you has everything.
Good luck getting ahold of customer service if needed. Huge hold times...

I have been dealing with cabelas for over 15 years in the USA. I am a Canadian and decided to utilize cabelas Canada. Their customer service support is very impolite considering I just purchased a 3600$ trolling motor. They said it could take up to 2 weeks for shipping. At Amazon I get orders withing a week. I wouldn't have issues paying for extra shipping to get things sooner. I get stuff from China sooner. This will be my last order at Cabelas. Its too bad cause this has always been my favorite place to shop. Extremely errogant on the phone unlike their USA counterparts. The USA customer service and service overall is 1000% better.

Andrea in north Edmonton was great! Having an assembled grill ready for me and all the help getting it loaded into my Jeep. Thank you! Great service, made my day!

I went to add my son to our LEH group as his license had expired, and was told I could not because I was not the person who opened the group, so I left, told my husband I wasn't able to add our son to our group he said I should be able to as I'm in the group, so I went back and asked again, then was told they could do it but she just wanted to let me know it wasn't the way it was supposed to be done. She kept telling me she didn't have the information she needed, so I left again, told my husband what they needed and he said she should have everything she needs on the two forms I presented. So I went back again and asked her to look at the forms again, she apologized and saw the information she needed. In the end I still wasn't able to add our son to our draw, she said the care card photo copy wasn't good enough she needed the numbers on the back of the care card. I told her she wasn't very helpful as all the information she needed was given and she just didn't look, she said she was sorry I felt that way. We will bring the care card in and they can have the numbers on the back, which are the same on his brothers care card, so why are these #'s to an individual helpful?

Terrible company to order from. Charged my credit card (pending) and held me ransom. Delayed shipping. I tried calling. Gave up on that. Emailed to cancel my order and they responded they cannot. The order is still pending. It hasn't shipped. This is the last order I will place with Cabelas.

I have just spent over an hour trying to purchase a gift card to no avail. First I attempted to purchase a gift card online but was unable to as Cabelas only accepts credit cards from Canada or the United States - Why? Then I called the Cabelas store that I visit with my Canadian son-in-law to attempt to purchase a gift card from the store. The young lady was very helpful but couldn't assist, so she very kindly put me through on the 1-800 number (we can't use 1-800 from the UK) where another young lady tried to help until it came to the payment - those blessed Canadian or American credit cards again! All I could got out of her was the company blurb - she was polite but of no assistance whatsoever. I couldn't even send Cabelas an email as I don't have a Canadian phone number nor a Cabelas order number. Why is Cabelas so insular? Very disappointed!

I saw an add announcing that Cabela's was searching for some Call Center Customer Representatives. I was all excited to apply because I was a good customer of them 20 years ago. Only to find out that the postition was part-time (not indicated in the job posting). The proposed pay was awful (12$/hour). They were searching for legendary customer service experience. The Human Resources Specialist was taking a 2 seconds gap before answering questions. What type of people do that? After a Criminal BackCheck and thinking about it, they didn't hire me. Good for me finally. Be careful about Cabela's because they don't really know what they are searching for and their Business approach is deficient.

Ordered a dehydrator nov 27 online, for a Xmas gift. Never received it, first call to customer service they told me it was on back order. Second call, they tell me it's not available online anymore. So they will refund me which will take 3-5 weeks. Then they want me to go buy it at the store. I don't think so. Never again will I buy from cabelas. Wait time for customer service is about 40 mins

Twice I showed up at the Calgary store to purchase an air gun that the website showed 'in stock'.
Gun staff, 2 different staff members, could not find the product. Every key stroke or click on the computer was accompanied with a 'sigh', poor if any computer skills.
After about 15 minutes of waiting while they were scratching their heads, they told me 'I guess we don't have it'. So I decided to buy the display model but they could not sell it to me because they couldn't find the box which contained the manual.
After having read all the horrible reviews it boggles the mind that this company is doing absolutely nothing to change their way of doing business and this leads me to believe that, because they are the only Outdoors outfitter in town (aside from Canadian Tire) their attitude is 'where else are you gonna go'.