Cabela's Canada

I bought a Savage 212 shotgun and a scope, mounts, sling, flip up sight covers and case from Cabela's in Barrie, for around $1,600.00.(CDN) The firing pin failed on the shotgun after putting 7 shells through it. I returned the shotgun within 30 days and it was replaced with a new gun out of the box, and the firing pin also failed on the second gun. Cabela's refused to refund my money because It was just outside the 30 day warranty period. They just referred me to Savage Canada who only agreed to repair it, not refund my money. I will never buy anything from Cabela's again. Customer service said: "I am 100% right but store policy dictated that they couldn't do anything for me other than to refer me to Savage. I will never buy anything from Cabela's again.

We tried to purchase a camo couch from the webpage and had to phone customer service to complete order. The couch was on sale for $1039. 99 which was awesome and they were going to get back to us on shipping. We got an email today quoting a cost to ship this $1039. 99 couch of $2276. 74. That's not a misprint $2300 to ship a couch. Before taxes this couch with shipping would be $3300. Cabela's has lost another sale. We found another couch with free shipping and great customer service. Wake up Cabelas your online services are archaic and stop screwing consumers

Ordered a restriced firearm over 2 weeks ago. Today I called to see the status of the order (online account they show you nothing but what you ordered) and I found out they have not done anything at all with the order. They didn't start the process of the paper work for the CFO nothing it was like the order was put on a shelf and forgotten about. So now I have to wait for them to pull the firearm and start the paperwork process and that will be done whenever they get around to it. Another week another 2 weeks whenever. I will NEVER EVER ORDER ONLINE FROM CABELA'S AGAIN. And yes the product is still listed as in stock like it was when we ordered it. So disappointed.

I have had multiple good experiences and bad ones. If you buy any product "on back-order" beware because it likely will never come. The one time I ordered a product and after a month of waiting for it to come in stock, I emailed them and a week later I got a response saying they don't carry that item anymore. They took a while to respond and overall just a nightmare of a situation. Don't buy anything if it says it is back ordered.

Placed an on-line order 2 weeks from a location that has stock. 2 weeks later it still hasn't shipped. I call Cabela's every day to check the status and I keep getting told it will ship out today. It still hasn't left the warehouse. I asked to speak to a manager for an explanation and was told one would call me. 2 days later and no one has called me. This place is the worst. Buy local and forget dealing with this nightmare of a company. They don't appreciate your business. I'm never buying anything from them ever again.

Ordered Two bedding sets - from the Nanaimo store - never arrived - called them and they told me the last 2 bedding sets - were now on hold for someone else. I explained I already bought those sets a week ago. How could they be on hold for someone else. They agreed that was odd and unethical and would try to fix the issue. I then called back a few days later and they said the last of the bedding sets have move to the bargin cave and they would not be able to fill my order. Super PISSED off! Cabelas SUXS!

Fraudulous sale and bad service bought a knife was advertised as a 551-1 20cv blade and g10 handle. Cabelas send me an frn handle and 154cm wich in benchmade catalog worth a lot more and is a better quality knife. After seeing that i have bait and switch scammed i got offered deceitfull way of solving the problem. I counter offered fair resolvment wich got declined. I am now in the process of filling an official complaint with the competition bureau. Would not do business with cabela again

On top of it all they erased my review on their website

Bought a $2300. Rifle scope from the Ottawa store 2.5 months ago and they mounted it on the rifle and bore sighted it. Went out on the weekend for the first time to shoot it. Couldn, t hit a 3ft. X 3ft. Piece of plywood at 50 yards. Then we realized the bolts were finger tight and the scope was moving. When we tried tightening the bolts with what tools we had we over tightened 1 bold and broke it. We went back to Cabelas and talked to the gun dept. manager who basically told us to call Burris and that their 30 day warrenty was over. I mentioned that the bolts were not tightened therefore not torqued and it was never boresighted he said that the temperature had changed and loosened the bolts. A complete brush off after giving them our business. Shame on Cabelas Ottawa

My husband had called ahead to time to ensure that Cabelas in Regina had a specific rifle in stock and was told they did. This is a gun that I wanted to purchase for myself, but wanted to check out the lever because i have tried a few before and did not like the feel of them... the gun in question was the Browning BLR leaver action pistal grip 30-06( $1229. 99 plus tax). When I got to Cabelas after a 2 ½ hr drive, they did have the gun there, but would not allow me to check it out. They said they could not remove any of the locks it has on it until i bought it. This is the stupidest thing i have ever heard especially since it says right on your website... and i am quoting a question and answer that is right on the web page, that...
Question... Can you return a gun to Cabelas? And your (Cabalas) response is When You receive the firearm at the Cabelas store, please inspect the firearm before accepting the transfer. Once you complete the applicable government transfer process and accept the firearm possession, the firearm cannot be returned to Cabelas. Cabelas does NOT accept returns of any firearms.
I was not even allowed to see if the mechanism worked, as the lever was secured down and it had a trigger lock as well. So i guess what Cabelas is actually saying that... yes... spend 1500 (after taxes) on a gun, we will gladly take your money, but you cant see if the mechanisms are working, and No we will not refund you your money if you check it out after its sold and there is a problem. The sales representative told me those locks could NOT be removed until it was purchased. That is a true crock.
I went directly from your stupid store in Regina, to TNT gun works in Regina and the men there were awesome, they let me check the gun out totally. I purchased the exact same gun, a Bushnell elite 3500 3x9 scope and the scope mounts.
You as a company really need to improve your customer relations as far as selling firearms. It is absolutely ridiculous to expect a person to spend that much money on something they dont even know works smoothly and then wont take a return on it, if it doesnt. Makes absolutely NO sense to me AT ALL. I will DEFINATELY tell every other hunter i know NOT to go to Cabelas if they are looking to purchase a gun, I will be telling them to go the TNT Gun Works. They will match any price AND they let you check the product out totally and answer ANY questions you may have on the said product. Cabelas definitely getting a BAD review from this VERY upset customer.
Very Annoyed Customer

Went into Cabela's Abbotsford to pick up some hunting items. When I was heading to the hunting section I noticed several racks with clearance signs. I found a jacket I liked looked at the price and it was $119.99 then noticed a sticker on the tag that said "was $158.98 Now $49.99. I questioned service staff to the discrepancy and they said the $119.99 was the US price. Nowhere on the tag did it say US. I informed the staff that this is false advertising as you can't raise the price and then put it on sale to look like a better deal. They admitted that they "forgot to take the $119.99 tag off. I asked to have the item for the $110.00 dollars off the $119.99 but was refused by the service department and by the manager that attended. 1-800 # also refused to honor my request. This is a blatant misleading advertising.

Bought a deer feed on sale on Nov. 1,2017, chose and paid the 3 day shipping to arrive at destination Nov. 3,2017. Called Nov 2 fo get pro bill number to trace. Not shipped yet. Called everyday. Not shipped yet. Requested supervisor to call me. No calls. Called Nov 6 and was advised it was being shipped and to our gift destination for Nov 8. I had stated that I had asked numerous times for a supervisor to call. No calls. They told me they as emailed me. Bull. Called Nov 7 - and guess what, still not shipped. This was to be a birthday gift that we travelled quite a distance to be able to see their expression. A most unpleasant experience and will never darken their doors again. To the next person. GOOD LUCK!

I had a horrible experience ordering online from Cabela's as I thought I was getting a good deal on some ammunition when in fact I was getting ripped off. When I checked my credit card transactions I saw two seperate charges from Cabella's and when I called to inquire about the second charge they lied and said I would only be charged for the first amount. It seems that there was a hidden fee to ship ammo that was not mentioned at all by customer service and I kept being redirected by online support and finally when I was told they could not help and had to call customer service I was told I could not cancel the order at this point even though I was told my credit card was only pre authorized and my order was not fully processed yet. After all I had been through I did not want to give any business to Cabella's. The bottom line is don't purchase anything from this horrible company when there are so many more options found online and even other outdoor supply retailers to choose from.