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Cabela's Canada Reviews Summary
Cabela's Canada has 107 customer reviews and ranks 79th in the Outdoor Clothing category. Common review topics include customer service.
Ordered a BB pistol, BB's, Co2, oil. 3 shipments, multiple emails, and a month later, I have not received the oil yet.
Find another supplier if you value customer service. This place offers nothing but frustration.
Order Number: *******
Ordered some small items for my Traeger grill, They charged me $12,95 to ship it, which was fine. About an hour later a notice from my bank that another $30,92 was charged from Cabela's, Never Again!
Tried to order a few hundred dollars worth of fishing rods and lures one night. Spent about an hour picking out merchandise going through the process only to find they don't accept Visa debit. LOL
What major company dosent accept Visa Debit?
Emailed them to ask why but they are too important
To answer my email I guess. Oh well passed along the info to my local Bass Club. Their loss
December 5th I ordered a Yedi Cooler during a free shipping promo. Since the item was over sized an extra shipping fee was applied. I was aware of that and paid with my credit card. The item arrived on schedule. The problem is they applied another $21 over the agreed upon cost. I called to inquire on or around December 12th and was told it was a charge that will disappear in a few days it was because the item was shipped from a retail store rather than a warehouse. To make a long story short it's now Jan 28th and 3 phone calls later no refund. There excuse is the busy holiday season, yada yada yada, we're working on it. In this day and age there is no excuse for this. We've all returned items and received credits to methods of payment almost instantly. They're quite quick to bill are cards they should have a system to perform a refund too. It's quite obvious they're banking on most customers likely not even noticing this and or forgetting about it. All I can say is I will never buy from Cabela's again.
Every time I've ordered from Cabelas they have come through for me. I recently ordered a few things before the Xmas rush - terrible timing, I know. When UPS (the un-contested worst carrier ever) completely screwed the pooch in a few almost comical ways - Cabelas totally helped me out, and reshipped at their own expense. They were extremely helpful, and kept a good sense of humour in so doing. Impressive enough that I'm taking the time to write about it!
Ordered on Black Friday, was suppose to get it the Friday after, never got it, apparently UPS couldn't find my address? I live in the big city of Ottawa!
They then say no problem we will ship a new one at no charge (Cause I need it for Christmas)... which I'm pleased with at this point. Well it is now a few days before Christmas and still no order, no tracking number nothing... so I then call again and they inform me that my order has still not shipped and because of Ontario postal closures, I will now not get it before Christmas. I am furious! I'm not the type to post reviews but this time I had to because I've had this issue several times with Cabelas.
Oh to top it all off, I received their e-mail chain this morning and it said guaranteed ship before Christmas! LMAO Really? Ordered mine 3 weeks ago and I didn't even get it for Christmas. WHAT A BUNCH OF B**LLS*IT!
Ordered a firearm on Black Friday. Item did not ship for 2 weeks. Called today only to be told that the order was cancelled. Like WTF? At least tell me when you are going to cancel my order? Don't other with this POS company
From start to finish this company has had bull$#*! service! I made an order in June which was backordered, however nothing was communicated. They have promised to have a product specialist get in touch with me 3 times and I have yet to receive a call. I could go on for hours about the bull$#*! I have experienced with thos order however I will not. All I will say is buyer beware! I will never purchase something from cabelas again and will also advise you to do the same! Support your local guns shops at least they care about your business. Also since I'm in a negative mood and ranting my brother purchased a collar for his dog which cost $800. Within the first week the gps locator stopped working and they were unwilling to help him also. Seems like they just want your money and dont care about your return business. Please stop supporting cabelas I know I am not the only person frustrated and fed up with this company.
Bought 2 scopes being sold together on website it says both are the same model got package and ones the model below and they wont pay for return shipping wont buy anything from them again dont believe anything on there webpage
I bought the wrong size of boots for my son and I had to return it but they didn't send me a label for me to pay a cheaper return rate of delivery, so, It cost me 20 dollars with Canada Post!
Have you considered Balderson ONt. The huge cheese factory is for sale. Between Ottawa and kingston and hunters and game and fisheries and campers and outdoor clientele all around. There are two major conservation sites and ski resorts and only Canadian tire for outdoor equipment. Gail Fraser My sons great outdoor guys and gals need help. Too.
First orderd a smoker, One week later called to inquire about delivery. Was told at that point that the item was no longer being shipped. Pick up in store only. No call or Email from Cabelas notifying me?
Then orderd a $99 free shipping item. Bill came to $140? Free shipping but $27 overweight charge.
I wondered what would be the regular shipping charge for that item?.
Word to the wise, do not shop from cabelas online..
I made an order online on cabela.ca and then three of my packages were shipped but the fourth was never picked up by UPS. Every time I called customer service they gave unconvincing excuses and assured me that they put a request to ship the package. The UPS tracking never got updated and the package was never shipped for over 7 days. Last call I had with the custom service they were plain rude and said it should ship and when I pressed to know when, they had no answer. When I asked for a refund they said it's not guaranteed since it was invoiced and ready for shipment. It's like I am stuck with my package not shipped and custom service offering no real information or a clear solution. They know it's their fault but they simply doesn't care.
I ordered a fish finder through there online store, it said it was in stock so I purchased it with express shipping, couple days go by which is also supposed to be how long the shipping was lol, still pending in my account. I phone an woman says oh ya it's out of stock in our warehouse that it would have to be sent from a store. (What a joke) I went with another store from states instead got the 9" mega di for less $200 less then Cabela's changes for 8" mega di lol what a JOKE!
I made a purchase of a fish finder and a bunch of fishing lures, but the fish finder was back ordered so I got an e-mail saying my order will ship once the fish finder arrives at the warehouse so that everything will ship together. A couple days go by and I hear nothing about my order so I decided to just cancel the order and get everything elsewhere, but the only way to cancel an order is through calling customer service so I called and asked if I could cancel my order and they said that they have already shipped everything except the fish finder because they had already cancelled the order of the fish finder without any email or a email letting me know my package had already shipped. Terrible!
I have a stupid uppity hillbilly neighbour from Regina. (Here in Ontario). It all makes sense now... after dealing with these very dumb people of Cabelas Canada ( online) Manitoba. I can honestly say shut this so called business down!
I bought a rifle from Cabella's in Nanaimo, it has never worked properly, they provide a warranty only until it leaves the store so you are SOL if something doesn't work and you can hardly try it out in the store.
I just recently bought an ice fishing rod for 31.99, the payment went through and is paid for from credit card. They went ahead and made a second pending payment for 35.51. I called them and they told me that they will refund my 31.99 to my card and keep they will keep the second transaction of (35.51)pending...
Bought a savage 10t sr they shipped out a defective gun when I called them they said go through warranty. The place for warranty is 2 hours away. I wouldn't buy anything online from them go in the store and check it before you buy it. All the stuff that is defective ship it to customers and then its their headache
As for the store, great. As for in store pick up orders- be careful, make sure you look at how much you were charged. My order and confirmation email was on sale for 750. The total when I picked my order up was regular price 900. Since it was a rifle it is a final sale. They screwed me!
