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Britbox Reviews Summary
BritBox garners mixed feedback, with many customers expressing appreciation for its diverse and engaging content, particularly in the realm of British television. However, significant concerns arise regarding the platform's technical reliability and customer service. Users frequently encounter issues with streaming interruptions, difficulties in canceling subscriptions, and unresponsive support channels, leading to frustrations over billing practices. The overall sentiment suggests that while the content quality is valued, the user experience is hampered by navigational challenges and inadequate assistance, prompting some customers to seek alternatives. Addressing these operational shortcomings could enhance customer satisfaction and retention.
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Got this service as a gift and they automatically renewed it and charged me card. I cancelled immediately (within two days of the charge) and they refuse to refund my money. Calls asking to speak to a supervisor go unanswered. Terrible site, terrible customer service!
There is a lot of good content on Britbox but the lack of a dedicated app on game consoles and streaming sticks as well as an inability to stream from your phone or tablet to make up for this makes the service feel very incomplete. The service also feels a bit overpriced as for less than double the price you can get a months subscription of Netflix or Amazon Prime which give you much more for your money. Purely being an ad free archive of British TV makes Britbox a long way off being a potential Netflix competitor as the lack of new and original content and a lack of key features will mean it will likely only appeal to a very small audience who probably just want to watch one or two shows they haven't seen in a long time. If the missing features I mentioned get added and they reduce the price then I might change my review to 4 stars because there are a lot of good shows on here but the service doesn't feel ready for a full release.
BBC/ITV certainly do not enhance their respective reputations with the release of this service. As per other reviews - no subtitles, one can not airplay from a Mac iPad to TV/Large Screen, no individual App that appears on either Amazon Prime nor Netflix that can be set for routine login. But instead login via Internet Browser.
No, for a monthly sub expect far more than this especially as a lot of the content can be viewed on Catch Up TV. Considering the excellence of the BBC in both program product and content not only substandard but embarrassing.
Really disappointing. Hopeless if you need subtitles. Could not find one program which had them, and you have to click into each title to find out. Dreadfully designed app. Avoid.
Really? Is this the best that the BBC and ITV could come up with to compete with Netflix. No cast, no subscribe. $#*!e.
This company is terrible
They take your money and then dont provide the service!
The CS is terrible too. Had to call back several times to try and get my service going and the CS rep had an attitude like she didnt even want to help
Wish I had read these reviews before spending time trying to cast to my tv. Will be cancelling my contract
Cancelling my subscription to britbox after one hour because you can only watch britbox on your tablet, computer or your phone but can't stream it to my tv, someone is getting paid far to much and doing a rubbish job, come on guys, get your $#*! together.
It doesn't allow downloads like other sites.
I only wanted it for watching off WiFi.
Shame really, it's a good idea
This service is absolutely abysmal. Laggy and bug ridden app, lack of shows, missing some real classics. The layout is terrible which takes some getting used to. Pointless advertising of the Britbox logo before each episode of a show. Honestly guys, don't waste your money. BBC and ITV have taken a big L on this one.
I was looking forward to this for some time. But very disappointed that I'm unable to use chromecast with it and can't watch it on my big TV screen. Don't want to watch on my small iPad and phone screen. So I unsubscribed after 30 day free trial. Will resubscribe once you can chromecast
They have done the website a bit like Netflix but when i installed the app on my 2017 4k samsung tv it failed to open a dozen times!
All i got was a sign in box in the upper right of screen which i couldnt click on.
Signed up easily via the Website but after i had spent 20 minutes adding shows and movies to My List i suddenly realised that you can only add 12 and after that when you add a show it just deletes the 12th one on the list.! Poor poor design.
Website goes very very slow at times and while a decent idea those of us in the Uk and of certain age have seen 95% of the content we would like to watch already.
Sorry but after trial i am cancelling.
This can not be viewed on my latest smart 4k tv, or any tv. I beleive you HAVE to have a Samsung tv to access the app and content in itself is not worth bothering about. I don't want to buy Apple Tv to view or small laptop or tablet.
Sadly Britbox will flop as people realise it is inaccesable compared to Netflix and Amazon and even Iplayer, most will cancel their subscription b4 the one month goes-really badly thought out in every way.
Both my husband and I are having difficulty reading the description of the movies from a normal arm chair distance we both wear glasses and find this very annoying not to be able to read it. Other than that I am liking BritBox
Brit box is ok but they have the same old same old and when you want to watch a series like murder in paradise, you have to pay again. Is this a just bit redundant? And they need to add more new shows
I can't watch BritBox on our TV without going through several hoops and it is way to much of a hassle. The content is just not worth it. As I found out, you can cancel the service, but their is no pro-rated refund available. With today's technology, it shouldn't be that difficult to stream this service. Buyer beware, I wish I had been smarter on this deal.
I signed up the britbox for 30-day free trial and thank God I can cancel it which I did straight away. There's nothing much to watch other what I've already seen on Netflix BBC iPlayer and ITV hub over and over again. I've already paid for a TV licence why should I pay again to watch BBC content? I can't even cast the content from my mobile go to my smart TV. I spoke to customer services and they told me that content is not available to cast/mirror at this moment but maybe in the future. Waste of time and useless.
Too many old shows. I like mysteries, but they never change the shows. There are a hundred Miss Marples, yet they have the same 4 or 5 stories for years. If it's licensing it must be a British problem because Netflix HBO and Showtime don't seem to have any problems. I keep saying I'm going to cancel it, yet here I am scrolling through these same old shows hoping to see something not in the 70's or 80's or that Ive not seen before. Please do something with this channel, I love British tv.
There are a lot of programmes not available on Britbox due to licensing issues. They have the classic Only Fools and Horses but I would only recommend a free trial and cancel before the 30 days. There is a severe lack of programmes they only have mainstream programmes, which is disappointing as some programmes which got less views when aired on bbc are not available. For example Green Green Grass the after story of Boycie and Marlene when they leave Peckham for Shropshire in fear of the Driscoll brothers. Which I would love to watch to be perfectly honest!
If You are going to give BritBox a try, I would recommend subscribing through Amazon Prime where you can cancel the subscription through Amazon. I Tried to work directly with BritBox for WEEKS but continue to get the run around - no results. I have been forced to open a Visa Cardholder Dispute over this. BEWARE of dealings with BritBox
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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