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The company's reputation is significantly marred by persistent customer dissatisfaction, primarily stemming from service delays, unfulfilled orders, and poor product quality. Many customers express frustration over the lack of timely responses from customer service and difficulties in obtaining refunds or replacements for substandard items. While a few reviews highlight positive interactions with customer service representatives, these instances are overshadowed by widespread complaints about products arriving dead or not as described. Overall, the feedback reveals a troubling trend of unmet expectations and a lack of reliable support, suggesting a need for substantial improvements in both product quality and customer service responsiveness.
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Don't be tempted to order from this Company.
I placed an order for $110 worth of products in late January 2021 -- 2 types of dahlias (2 per pack@$25); a phlox ($20), bee balm (3 plants per pack@ $15) and Lillies (3 bulbs for $20). As of Fall 2021, only the three lily bulbs had grown. The dahlias, phlox and bee balm never grew. So I essentially paid $37 per lily! Brecks generously refunded me $30. I do not how this company stays in business.
Bulbs that I ordered arrived dry and dehydrated. Many of the sprouts growing from bulbs were broken off or damaged. Planted (per instructions) none grew. Tried to contact their customer service... could not get a response.
This company is fraudulent. Don't spend any money here. I never received my order and they do not answer to do a refund. I will report them. Do yourself a favor and don't waste your money
I ordered 4 different perennials from a Brecks BOGO advertisement. Not only were the plants tiny but the second one of each of them was so small I had to wash the roots of the main plants to find them. I planted all of the poor little things with little hope that any will survive. I also ordered Hellebores for a friend in January. They still have not arrived. Very disappointing.
The bulbs and plants I purchased were of dubious quality
I have a thriving garden and the bulbs I added from Breck's came up very weak and some not at all
The bareroot plants I bought did not come up
I wrote to Breck's about the quality and never received a response.
I have been waiting for over a month and a half for a rose bush ordered for a friend's death. FedEX keeps telling me that it is somewhere in PA but no updates. Their shipping SUCKS THE BIG WHAH=HOONIE and I would never subscribe to these people again for ANYTHING.
Brecks used UPS Innovations as their postal service. Package was lost, customer service told me a run around 3 different times. They really wanted to keep my money. They split the order into 2 parts but only wanted to return part of my money. I finally got all of it refunded. I will never order from them again.
I've ordered from Breck's several times over the last 3 years and everything has grown for me. Some great deals too! Right at the end of the growing season june 2019 they had variety packs of Dahlia tubers on sale, 7 tubers per package for $7. I bought 2 and they shipped them immediately. I planted them and now I'm Dahlia crazy and have purchased several more. I've ordered Bunches of Daffodils, mountain berry hyacinth, crocus, hastas, tulips, and a few other things I can't remember the names of them all at the moment. They ship the items according to their shipping schedule and in some cases they don't ship for months. For example, last spring (April 2020) I order daffodils to plant in the fall. They arrived in September 2020, per their schedule, sent me notification when they shipped, I put them into the refrigerator (Live in Los Angeles) until December. Planted them and Boom - Blooming in February. I've had 1 purchase that did not sprout. Probably my fault because I took a chance on the sun exposure and moisture requirements. I thought it was such a cool looking plant and I should've waited until I had the irrigation installed, that's on me. I'm a real guy, grew up in Wisconsin, hated winter my whole life, moved to sunny southern California with dreams of the playing in the garden with all different types of plants that I would never have an opportunity to enjoy in Wisconsin. Did I mention planting in December and Bloom in February? I love it! Breck's has been a part of that. I've been redoing the yard bit by bit over the last 2-1/2 years, people stop me while I'm working, tell me they go out of their way just to walk by or drive by the garden. They holler out their car windows as they drive by! The response has been overwhelming really. If only I could figure out how to keep that powdery mildew off the Dahlias! Breck's has been good for me, not sure what all these other people are talking about. Maybe they just don't know what they're doing or have unrealistic expectations. Who knows... I put a few pics of the Daffs I ordered from Brecks mentioned earlier, photo taken in Feb. 2021. Gotta go, there's a weed to pluck, a branch to trim, a hole to dig, and surly something to water!
So I am not going to recommend this company. I preordered a Hanukkah gift for my mom in October to be delivered by 12/7/20. Today is 12/17/20 and my mom said she still hadn't received it. I check the fedex tracking and it says the gift was RETURNED to Brecks!? WTF! I check my bank account and the $64.71 is gone but no gift!? The CSR sucked - she offered in a monotone to credit my next order with Brecks. When I asked to speak to a supervisor she put me on hold for five minutes only to return and tell me no supervisor was available. I send an email detailing my outrage. I call again and get Cassandra who finally gets me my refund. I hate this company. They SUCK at satisfying an irate customer and an egregiously sketchy situation.
Is Breck's Bulbs a scam? Read on. You decide.
I ordered 33 tulip bulbs, 4 different varieties, on 1st September 2020. The expected shipping date was 14th September.
I contacted customer support on 1st October and was told they would not be shipped until 22nd October. I asked them if I was supposed to light a fire to thaw the ground.
I live just west of Edmonton Alberta Canada. Latitude 53.5
On 16 October the temperature dropped below freezing, 0 deg C, and stayed there until 25 October. It went as cold as -15.7 C.
I dug 4 gaping holes in my nice white gravel garden after it froze. It looks horrible. Then we got a small break in the weather. End of October and early November. Highs of 10,12 and 17 C Nights above or slightly below freezing. There was still hope.
It is now the 3rd of November and I just looked and they still have not been shipped yet. From Holland. On a cargo ship that will need to clear customs in Canada before my bulbs get mailed to me by Canada Post.
I am quite tired of looking at the holes in the garden. They will soon be covered with snow. I am tired of looking at the bone meal and Miracle Grow soil in the garage. It will a miracle if my tulips grow. I am copying and pasting the following from their propaganda which I was dumb enough to believe.
"Breck's times its shipments from Holland so that bulbs arrive at the proper planting time (depending on climatic conditions) for each area of Canada.
We take advance reservations, and then just as soon as the crops are harvested, our staff of Dutch Bulb Experts makes an on-the-spot selection of the finest bulbs available to fill those reservations.
Once your order has been packed, it will be loaded on a cargo ship bound for Canada directly from Holland. The shipment will need to clear Customs where it will then be transported to your home. We ship via Canada Post."
So. Is Breck's Bulbs a scam? They are defiantly unethical and have misleading business practices. I have also been bombarded with sales e-mail ad's from them. I am a one and done customer. I will submit this after I receive the bulbs and conclude with the date received. The ponds are frozen over.
I will update my rating if all my bulbs grow. Service has been very good and items are now arriving for Fall planting. I had an issue with an iris bulb but that is no fault of Brecks. The begonia bulb I ordered this past spring didn't really bloom much so that was disappointing. One downside it Breck's uses Fedex for shipping; wish they used a more reliable company.
They delayed the shipment and then delayed again and again. Finally said one item is out of stock, but NO REFUND. Today the plants arrived and, surprise, they are dead. Out of the 10 I ordered there is a slim chance 3 or 4 may survive, but they are so dried out it is doubtful.
They have the nerve to blame all of this on the virus crisis. How does a virus impact sending out dead plants? I really wish I found this link before I ordered. Sadly, I confused their name with another company that starts with a "B" and just went it.
Stay away from them. There is zero chance it will end well for you.
Breck's, Spring Hill, Burgess, and Michigan Bulbs are all probably owned by the same criminal empire. They have to know they are selling substandard merchandise.
I have been buying iris for the past 18 yrs. This year I ordered 4 reblooming iris from Brecks. The iris were dried up and appeared to be dead. I filed a claim through PayPal. Brecks claimed the plants were "dormant" and refused to refund and shipped 4 replacement plants. Two of the replacement plants were dead. Two are struggling to survive. DO NOT ORDER IRIS FROM BRECKS!
Breck's has made several accounts for me for no good reason, claim they can't fix it, and tried to charge me $300 for stuff I didn't order. I've spoken with them half a dozen times, every time they claim my accounts have been fixed, but nope, they keep sending bills for more and more accounts and keep calling me early in the morning when my husband works until 1am, and we are sleeping at 8am. They won't say why they're calling, just to call them. I'm tired of paying and paying for stuff I never received or ordered, they won't close however many accounts they have for me now, I had a review up and took it down because they assured me it was all fixed, but NO it's not. THIS review is going to stay up, as I am very, very irritated with how I've been treated, and stressed out by them for not fixing the problem after like 6 phone calls with them. I've never dealt with such an inept company for plants before! DEFINITELY AVOID!
I submitted my order on 9/4/17 and to date I still have not received my already paid for items. I have contacted their customer service 4 times and no result five weeks later. You would think someone would have followed up! My patience is now nonexistent. Customer service what service? Not the way to run a business!
Answer: They never sent any product that I order for fall. Canceled my order after cashing my check. Still waiting for the refund. So no becks products to show off here. Only a un happy customer

