BradfordExchangeReviews 562

I ordered 1 Christmas gift and Bradford began sending monthly items and charged my credit card. After some conversation they agreed to cancel my "subscription ",. Read the fine print.
Beware

Do not buy a collection from this company. This company advertises that the buyer will receive a piece (of the collection) "... every month or so." This claim is absolutely a false claim, in my experience, at least.

I ordered (for my grandson) the Rudolph Snowglobe Train Set Collection, which consists of 5 snowglobes and the tracks. I placed my order in late December of 2021. I have (regularly) fought The Bradford Exchange through the Better Business Bureau to get my collection.

Today's date is January 2,2024 (now a bit over 2 full years), and we are still missing snowglobe #5 and the tracks. In other words, my grandson has waited for over 2 full years to get a 6-piece collection and STILL fails to have the complete collection.

"Every month or so" is deceptive advertising. Had my grandson received a piece "every month or so," my grandson would (surely) have the complete collection by now.

1.06 out of 5 Stars is the current rating that the Better Business Bureau shows for The Bradford Exchange. As well, look up the facebook groups that have formed, which are named something like "People Scammed by The Bradford Exchange."

Buyer Beware!

Date of experience: January 02,2024

This is a classic Bait and Switch operation. They lure you in with decent arts and crafts,then quietly keep charging your credit card forever with much more stuff than you ordered. Trying to get them to stop is near impossible. You keep telling then to stop, but they keep right on with the sales pitch.
They finally explain that when you initially order an item,you agree to have 10 or 20 more items coming monthly at a hefty price. Don't trust these clever Scammers... Look elsewhere

Went to a jewelry shop to get my bracelet appraised and Lo and behold it's fake. Even the so-called diamonds.

They cancelled my order and didn't tell me anything. They have screwed up Christmas for my wife total a-holes. Dosn.t waist your time with this loser company.xustomwr service sucks real bad had to get bank to get money back cause they will not reply to emails after they get your money. This company will lie to you and waist a lot of your time and you will not get anything but screwed

They are really good at taking orders but don't deliver on-time. Then trying to get in touch with a human is literally impossible. Made an order that was scheduled to be delivered on 12/22/23. Then on 12/22 delivery date got changed to 2/3/24. How can a company not know until the last minute something is backordered by 2 months? Poor poor poor customer service experience. My first and last time ordering from them...

This is the second year I ordered the same item. I receive an email to order this item it states it will be in before Christmas. I ordered the item 2 days later I checked my account and I'm now told it will not be delivered until February. They do nothing but lie. I even called them prior to finding out that it would be here in February and they still told me it was expected before Christmas. Do not order from this company. This is nothing but false advertising on their part.

Shameful. I have been a loyal customer for years now and have spent a lot of money at Bradford Exchange. I purchased the Thomas Kinkade night before christmas story house last year and used it a couple times. Opened it this year and used it once. Now it doesn't work at all. No lights, no story, nothing. I call the B.E. Help desk knowing that I'd be out of warranty but hoping I could purchase a part or something to make it work again as it's one of my daughter's favorite things about Christmas. I was not looking for a handout but a Fix that I was prepared to pay for. I was told that because it's a year and a month from purchase, there is nothing they can do and that I have to buy the entire $220 dollar item again. For a company that prides themselves on quality, this doesn't seem like it was a priority at all. I'll no longer purchase any items from this "company".

If I could rate a 0 star I would. Absolutely terrible customer service. Took my money but never received my item and no contact as to why. I just received a bill in the mail when the item was paid in full at purchase. Then had to fight to get my money back which will take 28 days. Now I have to figure out another Christmas gift for the person I ordered for. Will not be purchasing anything from them again.

I order two very expensive snowglobes that have NOW turn yellow! So angry! I contacted them about it last year and they had nothing to offer

Misplaced my instruction manual on how to re-set the lights on the Merry Mischief Cat Wreath which was an expensive gift item to me. NOTHING posted on utube or an online instruction pamphlet ANYWHERE on how to reset lights. It is a complicated process to begin with. I called Bradford Exchange believing they could give me a quick solution or just mail out the instruction pamphlet. First customer service rep told me to call back during the week and someone would be available to help me because she did not have that information and there was noone available on a Sat. That could help me. Called back Wed. You would have thought I had stolen the product! They would not do ANYTHING without the PERMISSION of the account holder who purchased the item! When I asked what all this entailed (so I would know what information to tell my friend they needed when they called to access "their account"), I was told they could not discuss another person's account without the account holder being present!‍‍ First of all, this was a ONE TIME purchase over a year ago. I doubt my friend has any of her records for this purchase - what if my friend was dead? This is absurd! It is unimaginable that in 2023 this company does not have an instructional manual posted online or a utube video demonstration of HOW TO RESET THE LIGHTS ON THE MERRY MISCHIEF CHRISTMAS WREATH! Poor customer service all the way around. Bradford Exchange items are expensive. Don't count on getting help with a simple problem that makes your expensive gift inoperable. It's not broke, don't need an exchange or return - just need a simple question answered on how to reset lights. For all its exclusive appearance and reputation, BE is a cheap company with cheap products and does not have any knowledgeable customer service reps. Also be aware if buying anything with electronics or moving parts, they do not have technicians that can help solve any issues with electronics and NOTHING posted anywhere online to help. So... although you may be able to return it if it comes in not working, if it is a gift you are completely on your own with no customer support if problems arise - even in the near future.

Placed order. There was a problem with the shipping address. The customer service agent said it was a glitch in their system however I would need to call back. I called again and spoke with a supervisor. She was rude and unhelpful. Still no resolution. Could not cancel or edit order. Customer service is absolutely disappointing considering the high standards expected from this company based on reputation.

I ordered the Rudolph Christmas Village for my daughter they sent thing that are not in the set and over charged me! So So mad!

I ORDERED WIZARD OF OZ FABERGE EGG COLLECTION I RECEIVED 4 AND THEY SAID IT WAS DISCONTINUED.IANM NOT A HAPPY CUSTOMER DONT SELL SOMETHING YOU DONT HAVE IN STOCK.

Beware of cheap products at high prices. And remember that $14.95 a month membership fee. What a rip off this place is. If I made products like this,I would probably be in jail.

Ordered checks. Price came to $13.93. I received an email confirming my order with the price of $13.93. Checked my Discover card account a few days later to find they where taking $30.58 off. Watch your credit card if you make a purchase with these scammers.

I ordered the Star War Calendar for my son. Signed up for installments. Bradford took out 1st payment end of Sept. Took 2nd payment In Oct along with full payment to ship 2nd shipment. My bank acct overdrawn because if it. Oct 13th they sent the second shipment. I was told this is a monthly thing and payments would be taken out of my acct every 28 days. Today, Oct 31st, I see they took out the full payment to prepare to ship the 3rd shipment. This again caused my bank acct to be overdrawn. I have called and emailed them a number of times. I told them not to charge my acct until Niv 3rd as I didn't have money in my acct but they took it out anyway. I have overdrawn fees to pay. They do what they want. It's been every 2 weeks, not 28 days. Will not order from them again. They did this to me years ago as well.

I signed up for a 3 foot Christmas tree and was sent a little bitty house. Per customer service I didn't order right they're gonna send me a whole series of stuff for a village. I did not sign up for a village. I just wanted the tree and you're not allowed to buy just the tree. People need to know this.

When you select return, they arbitrarily interpret your email as you want a replacement without a dialogue. This one experience will leave me never again, I'll pass on future orders.