BradfordExchangeReviews 562

I have orderd many things from Bradford years ago. I recently ordered a dream catcher from a postcard I got in the mail. No where did it say I had to buy the complete series. I started noticing they had been taking money out of my bank account without my authorization.When I call them, they told me it's because I was signed up for the complete series and they had sent me another dream catcher in the series & they automatically charge my credit card. I DID NOT authorize them to send me the whole series or take the money out of my bank account to pay for what THEY DECIDED to send me. These actions by them have caused an overdraft in my bank account. Bradford USE TO BE a pretty good company to order from but they have gone way down hill throughout the years, as we can see in their rating and reviews.

I used to love BE! Their customer service used to be a 10/10...now it's gone to sh*t. They charged me for something I didn't order and now trying to get a hold of them via phone takes FOREVER! I was waiting to get a hold of someone for almost an hour! And when I did get a hold of them, we "disconnected" and then I had to wait almost thirty minutes again to get a hold of someone else...when I do get a hold of someone, they are very nice and usually solve my issue. I still love their items, just be careful if you order something in a collection- they will charge you for it.

This company will continue to take money out of your bank account after you have cancelled the order.when they advertise and item it will end of being 3 times the amount it was advertised for. It's false advertising and good luck trying to get the money back

First and foremost, their products are cheap. Also, you are placed in a subscription plan without consent. Trying to cancel becomes a huge undertaking, often taking multiple phone calls to fix the issue. Bradford Exchange is deceptive and their staff is incompetent. Steer clear!

The product is described as "This faithful watch arrives in a custom presentation case, perfect for safekeeping and giving as a breathtaking religious gift"
1. The box looks and feels cheap. Bradford Exchange is an established brand and should provide quality packaging as many of the products sold are gifts. I was embarrassed to present my volunteer of 10 years with this gift box.
2. The watch feels cheap. This is a $99 watch and feels like a $10 watch. I gave 2 stars for the face of the watch but I am very disappointed with the cheap feel of the watch it's self.

I purchased 2 box of plain standard single page checks for $5.99.
I did standard shipping & handling for $2.95 and tax was to be.63 cents for a grand total of $9.57. This was the amount quoted to me when I placed the order online. This was the amount am email sent to me a day later said. Imagine my surprise when they took $27.18 out of my bank account. When I called customer service they said well you ordered 7 years ago and since you ordered once in the past it costs much more. I asked why that wasn't quoted to me on the follow up email stating what they would be charging and they had no answere...but the checks have been mailed so toolate so sorry. I asked to talk to a supervisor and she said it would b a long wait...I said that is perfectly fine. After a half hour she came back and acted like she couldn't hear me and hung up. I can't give a low enough rating for this company!

I am dealing on behalf of an elderly person whom you have been sending statements without acknowledging any of her payments she has sent.
Your statements are inconclusive and never acknowledges wether you have received any of the cheques she has sent in the pre-paid and addressed envelopes.
The normal procedure is that the following statements after the first was issued should show her payment was received with her bank statement showing the payment coming out of her account. But, so far you have not done this and it seems that these cheques that has been sent have not been cleared but you have been sending the products.
If this is to lead to a final demand because you have not, or presume to have not received these cheques, then I would suggest that you to stop sending these statements and demanding that she owes you for the products.
IF THIS CONTINUES, SHE WILL HAVE NO CHOICE ON LEGAL ADVISEMENT TO SUE YOU FOR HARRASMENT AND FOR NOT BEING HONEST AND CLEAR IN YOUR DEALINGS WITH HER AND TO OTHERS!

I have spent the entire day trying to reach out to Bradford by phone to solve an issue that is neither of us at fault. I never get past the robot who puts me on Call Back but no one calls. I know what to do next. I am sorry they care so little.

REPORTED TO THE UK BBB. DO NOT PURCHASE ANYTHING FROM THIS HORROR OF A COMPANY. THEY ARE FILTHY THIEVES. I'VE NOW GOT TO GO THRU THE LONG PROCESS OF RETRIEVING THE MONEY THEY STOLE FROM MY ACCOUNT.

I made a purchase unbeknown that I was signing up for a monthly charge. I was told to return the item and I would be refunded. Tracking says that they received it, but Bradford is saying they hadn't. They will not refund me. This company is one big scam.

Order three items in the two arrive told me the third one was canceled I didn't cancel it didn't wanted me to reorder it then I was told it was sent to the wrong address not once but twice call today s*** on all y'all 30-year Marine CORP VET zero Stars

Bate and switch. Promotional price is good but they automatically sign you up for a subscription where the price is increased 5-fold for same product.

Their customer service is bad. I requested one coin per month they send me three. I called them And after a 6 minute wait someone said they would enter into the computer my request. Well, I just received my third coin for this month. I called customer service and they told me it wasn't entered that way. When i wanted to speak to a manager I waited about 5 minutes then they hung up on me.

Check Better Business Bureau for ratings - like 1.1/5 out of five stars. For more than a year, we have written multiple letters asking this business not to send catalogs and mailings to a senior person, with a 'disorder,' living in a low income residential facility. Not t o accept orders from this person. They refuse to comply, while they turn over unpaid amounts to collection agencies, and send late notices, they greedily accept more orders from that person. Don't get tangled up with this business See the reviews. Check reviews and B

I placed an order on a jacket since Las October 2022 they keep postponing the delivery I supposed to receive it Wedesney June 14 and they postpone again till next month very unprofessional no updates nothing

I think the Bradford exchange has some nice products I order one thing and it it was supposed to be a uncirculated coin it came scratch very disappointed also wasn't able to log in to my account I created and called customers service time and time again they couldn't help me to log in they keep telling me to wait a few days or to call back I just received the coin still making payments on it but I think for it being in a protective Case it shouldn't be scratched up I called to cancelled the whole set so I will only only pay for this one coin already made one payment but not happy with it being scratched but the customers service people seemed nice it's not their fault I think Bradford exchange could do better for their new customers just disappointed

Products is fine...the problem this is not the first time, the customer service is not putting the payment in correctly. It causing conflict and asks more money then what you already to paid off. Sometimes I feel that they scam you, since they already scam me already for money. I don't trust them anymore.

I am blown away with the reviews for this company. I have purchased several items at different times and never had an issue. I never had an issue with quality or customer service. I got a purse six years ago and use it every day and it still looks like the day I got it. I carry heavy items in it and the straps are still holding up. It's kind of unbelievable. I have purchased a lot of jewelry as well.

I bought 1 item from the bradford for a Christmas gift, 2 months later they started charging my account $97.88 every 17 days. None of these transactions were authorized. I spoke with somebody on the phone stating that they would credit the charges back to my account. A month later, no money was credited back, and 2 more charges were made, so I had to go through my bank to get the charges to stop. No subscription, just a 1 time purchase. I will never purchase anything from the bradford exchange again.