Boston Proper

I have had it with this company! I have been a very good and loyal customer for many many years and they make it almost impossible to want to do business with them anymore. I have ordered multiple things over this past year of which I have had to return many because their sizing is completely off regardless of whether you use their size guide I have ordered a small in most cases and had to take 3 inches in on each side under the arms. If you order anything on clearance, you cannot return it so you purchased something that you will never be able to wear. I recently purchased a dress size small and again the arm holes were for that of an elephant. I spoke with the customer service person requesting an extension for a return as my alteration person is out of the country. Two lengthy phone calls later they told me they would get back to me to see if the extension would be granted -I received a call three days later and it was not. Most other companies offer free returns and free shipping, most other companies will allow you to speak with a customer support person that can actually answer and respond to your question on that phone call. They offer you points for $ off based on how much you spend but won't let you use them if something is on sale. I like the styles and quality of many of their items but it's simply not worth all the time, energy and xtra money to order from them anymore. Until they make some changes in their policies-I'm shopping elsewhere.

I bought a beautiful dress from Boston Proper and wore it to a wedding. During the wedding the zipper broke. I was sewn back into the dress by some very nice, helpful staff at the wedding. That night, I had to turn the dress around so the sewn part was in the front and then cut it off of me. After 4 emails and 4 phone calls recounting my embarrassing incident BP told me they would not support me in any way since my 30 day window had passed, the dress was worn and not in its original packaging. I am extremely disappointed in BP for not standing behind the quality of their dress. I will never buy another item from them and warn everyone not to patronize BP. POOR QUALITY. POOR CUSTOMER SERVICE.

I purchased a dress on a great sale price. It ran small so I needed to exchange it. When I tried, it showed the next size unavailable for the free exchange. When I went on the regular site, it was available however $40 more. Customer Service said they could not help meet the lower price. I refuse to pay $40 more when it should have been an even exchange.

They offer very unique styles. The site is easy to navigate and always have discounts available. Shipping is great, if it's not around a holiday.

My purchased necklace broke, never worn, suspected a flaw.
Customer service stellar in solving my issue!

I am a long time regular customer of BP, love the variety and quality of their clothing. I recently had some questions about a product detail description related to Size and Fit of a 2 piece outfit where the length of the top and the length of the pants seemed incorrect so I called and got a very helpful customer service person - he agreed that the length of each outfit piece was likely switched and printed incorrectly (e.g. The top was listed as 30" long but it was a crop top, and the pants were listed as 21.5 inches long but these were long to the floor on the model in the photo). He was able to obtain the correct lengths and I was able to place my order with confidence. He also indicated he would pass along this request to correct the length information to the product are for correcting the outfit information.
Thankful for the customer service person who was very pleasant and helpful.

I'm very disappointed in the customer service I have been receiving. I have called four times about a return and my refund gift card has still not been sent to me after two weeks. I'm usually very pleased but not lately. They also have not sent me the gift card my fiancée purchased for a Christmas gift.

Called to check the status of an order that was place 8 days earlier. On hold forever and gave no ETA

I tried to speak with CUSTOMER SERVICE and they are very misleading with some of their promo codes. I hadn't received an item and they are fighting me with it Still have not received an item, but yet I got charged through my charge card

I used to buy a lot of things from Boston proper and loved them. Lately it seems that items I'm getting are low quality materials & poorly made and just not what they used to be. Also, with so many companies not charging for returns you would think that Boston proper would do the same. Honestly, they are the last company I go to buy anything anymore.

Emailing customer service Is useless. Whoever read my email didn't read it. They wasted my time not understanding what I was asking for, and telling me what I already knew. I wouldn't have been wasting my time emailing if I could ger a return label online. Just not very customer friendly at all. I had to call and explain, the emails are a way to blow off the customer telling insincere platitudes while turning you away. Awful and very frustrating.

I just received an order and all but one of the items did not fit properly. I spent 20 minutes trying to get through your automated system, trying to figure out how to exchange for other sizes. When I was finally able to speak to a human being, his English was really bad. He couldn't understand me any better than I could understand him. It was quite frustrating. And then two of the items I was wanting to exchange were completely out of stock so I could only exchange one of the items. I know lots of companies outsource their Customer Service to foreign countries. But if you really care about your customers, you would want them to feel appreciated and understood by your customer service agents. Please do better.

Boston proper has beautiful designs and is always promoting sales to catch customers business!
The sales are great when we want to save some money and buy beautiful clothes!
However, when you as a customer call in for a price adjustment of any kind, these are always denied.
I am fully disappointed with the way I was denied a shipping charge that was given in the promotion that was going on, but I was charged for it!
I've been a customer for over 15 years and I couldn't believe the lack of courtesy upon my request.
Shame on you!
Regardless, I love your designs but I'm still very disappointed with the response received to my request!

Cannot get in touch with customer service no matter how hard Ive been trying to
Now stuck with a waste of 150$‼

I placed a order #******* on June 4th at 2:07 pm, And on June 6th the item still had not shipped.
This was the 2nd order I placed that day the 1st order #******* shipped the same day later that night.

I tried to order 6 items with their expedited shipping. My order went through as standard shipping. I immediately called BP to asked them to help make the change. They said they couldn't do anything. Their suggestion was for me to order and pay for everything again and then return the duplicate order. It was an order for almost $400.00, so I chose not to do that. Boston Proper has been more cooperative in the past and make the adjustment on line without hesitation. Very dissatisfied with that representative.

I ordered their travel clothes for a trip. I waited for a suit to ship so I could make my final decisions. When I tried to start my return I was a few days past their30 day return policy. They absolutely would not relent. I am 77 years old and have vast experience with shopping online. I have never encountered such poor customer service. They have lost my business forever.

I've ordered many many things from this company. I've always done it with confidence. I ordered a travel outfit just a couple weeks ago as you know if you shop Boston proper it's very expensive. The outfit that I ordered was greatly marked down after I placed my order I believe the item had shipped. It may not have, but I'm gonna go ahead and assume that it did, I however, had not received it, and I did not receive it for several days after I requested a refund of the difference of the price I paid and the new price on the item that I purchased their site clearly states that they do give these type of refunds within a certain timeframe. I received an email that after review I would not be receiving that refund of the price difference I'm actually contemplating returning the entire outfit for a full refund, I will not shop with this outfit again. This is some of the worst customer service I have received in my 63 years.

As a customer with the highest credit score possible & a customer for many years of BostonProper.com, but NO LONGER, EVER! I ordered 2 items & asked for 2 day delivery willing to pay for that. That same evening, I received a bulk email from them offering free 2 day delivery. The next day, I called & asked to have my 2 day delivery credited back to my Amex since 24 hours hadn't even passed & of course I haven't received my purchase. It took 2 days to get a response or a US customer rep speak with me & REFUSED! Can you believe that? This is not the 1st 2nd orc3rd time that I've had tremendous difficulty with Boston Proper. However, it is the last. I will never buy from them again & you shouldn't either! The absolute worst. No company operates that way. 12 hours after placing the order, they offered free 2 fay delivery & wouldn't credit my purchase that was placed not even 12 hours before their bulk email!

The discount is applied online but when you go to pay, the amount of the order doubles. When I called to cancel, I was refused. Asked to speak to a manager and got the extended wait on line. Horrible web site and customer service - avoid!