Boston Proper

This is the worst experience I had with ordering online. And I did not even receive my order yet. The customer service provides you each time with a different answer. There is never a supervisor available to escalate an issue. I was told twice the the supervisor will call me back- the supervisor did not call me. Remove your payment information to avoid issues with them. Their side is set up intentionally the way that it is very easy to accidentally make an order! It will not ask yo to review and confirm.

I am a frequent buyer with Boston Proper and an item that I just ordered and have not received yet went on a special discount. I immediately called their customer service and was informed that they could not honor the discount even though the item shows just processed today and not even shipped. I told them if I couldn't get the discount I would return it as soon as I received it. That was fine with them
Very poor. Business practice. They not only lost the sale but lost a good customer.

Boston Proper is unethical with their business practices. I ordered clothing on 3/11/23, received my order on 3/17/23 and returned select items that did not fit on 4/1/23. They owe me a refund of approx $300. Every time I call I'm told it will be processed. I've called 4 times so far and it's the same story. The customer reps lie to me.

This company has major cash flow issues and is harming their customers by not issuing refunds in a timely manner and lying when their customers call to follow up.

Unfortunately, it looks like there are many complaints similar in nature.

Love my purchases but I bought a belt ($99) in April for summer, wore it today for the first time and 1 side near the buckle was defective, strange stretch. They won't take it for replacement because it's beyond their return policy time. Extremely unhappy after all the $ I've spent there. DONE!

I would give this company 0 stars if I could. Ordered almost $900 worth of clothes and they were all too small. Returned and they gave me credit certificates for future orders.Now I'm wanting to use the credits and customer service says they have no record of the credits. I have the printed certificates in my hand with the original order numbers. I was told at the time that the credits never expire and no expiration date is printed on them. Customer service in the Phillipines tells me a supervisor cannot be reached at this time (I've called 14 times) but they "assure me that someone will call me back and this will be resolved within 48 hours." Crickets. I asked them "don't you want to know the GC numbers?" Them: "Oh yeah, okay." No way tò contact the corporate office. Went on their website to look at my account and my email and password are not recognized. Says they have no record of my email yet I get several a day from them (" based on your past purchases I think you will like these") I'm thinking about suing the company.

I have shopped with BP for years, but no more horrible customer service and the clothes are not as nice as they were in the past

Boston Proper is a portal to Spam Hell…do not give them your email address! Bought some things from BP for Christmas gifts and now I am drowning in perpectual emails I do not want. A straight male with has no need for women's clothing! So just unsubscribe right? Wrong. Their unsubscribe button doesn't unsubscribe anything…it takes you to a shopping page. So just click right-click Junk on their email and select BLOCK SENDER right? Wrong…they use a different email address in their relentless spamming. So just call me and tell em to remove you right? Wrong…their employees are even more useless than their spam.

Learn from my mistake…NEVER REGISTER ON BOSTON PROPER'S WEBSITE! I'm certain they sold my email address to others too because the number of incoming messages soliciting women's products has skyrocketed since the holidays. Nobody should have this problem and it is clear this company should be renamed Boston Improper. They set the customer care bar so low you need a shovel to see it. Everyday I get mail from them…every GDFN day! I now HATE BOSTON PROPER.

I spent over $1000 on clothes from this retailer on 2/8/23. I bought two pairs of the same shoe in 2 different colors (Black and Gray metallic), among several other things. I tried the black on, they fit fine, and I assumed the gray ones would as well. I put them away. Then, a month later I decided to wear the metallic shoes. I opened the box and discovered they were two different sizes! One was way too small, and the other was the correct size.

I purchased it through PayPal, which added to the problems. They can't locate your order number that way, so getting a return label can't be done. I would need to find the time to call during the day. When I did, the first person said, "you are past our 30 day return policy. You should have done this sooner. We can't help you." I asked to speak to a manager, who said the same thing. No apology, no attempt to exchange the shoe for the correct one. Just a flat-out no, and that was it. Honestly, this policy is ridiculous, and their customer service was worse than ridiculous. I will never purchase from them again. Unfortunate for both of us, because I liked the things I bought. I would have been a very good customer for them.

Everytime we order from BP they send an email saying track here...when you go there it says tracking information will be available later. It NEVER updates, when you call...they DO NOT help. You'd think they would have their stuff together when it comes to fulfillment...THEY DO NOT! TERRIBLE!

Return policy and price adjustments horrible. The representatives won't even allow the stated online policy. This store is the worst!

I've been a beloved customer of Boston Proper for decades. Their clothes were great boutique quality and customer service was wonderful. They closed all their stores and became a mediocre "online only"selling matronly subpar clothes. I've purchased 2 items recently, a dress and a swimsuit. The company has switched to using USPS snail mail instead of UPS and both items were lost in transit. They cancelled both orders requiring me to reorder both items, pay in full AGAIN and wait to hopefully receive my refunds in 3-5 business days. I'm so disappointed in the path this company chose to take and I won't be ordering anything again. Please check out Porter Collective website if you are looking for interesting clothes.

I ordered from Boston Proper and had to return most of my order with a cost of 880$, I followed the email return policy they emailed me, saying I would be refunded 7-10 business days. On the 10th day they said they had my return but I would have to wait Another 5-7 business days for my refund WHEN There return label email states refund when they got returns. I call them and get the run around and can barely hear or understand the person on the phone. They say they will honor the email refund and then turn around and tell me to wait another 5-7 business dsys to get my 600$ refund. Complete FRAUD. I am calling Sheryl Clarke, owner of Boston Proper. Corrupt business dealings. NEVER in my life will I order for this fraud company who doesn't even have customer service people who can speak clearly on phone.
Also reportin to BBB. Holding my money when they have their clothing already return and in the possession, Beware of the fraud and lies.
I work for my money and they are holding onto it as long as they can …..

Don't waist your money. My order was a finial sale. This information was not given until I wanted to start my return.

We had a gift from a family member and was traveling over holidays. Came back and need a size larger but they are saying they can NOT do anything bc of their 30 day return policy. How are you to know during the holidays and a gift when something was purchased or bought? Awful policy!

Boston Proper has decent overpriced clothes. However, I went and returned two items and two months later I don't have my refund. I have written and called. No response, I don't have the tracking number so I don't get a refund regardless. They won't even look in the warehouse for my return - in the return package all the details were provided. Do not use them

I Ordered a belt from this company in August. The belt arrived on time, but was too small. I started a return, then shipped the belt back. The shipping company provided me with tracking information proving that the belt was received by the Boston Proper returns department. They never returned my money. I've tried calling numerous times, and each time they lie and say my refund is being processed. I've seen numerous other reviews across multiple sites where other customers have experienced the exact same issue. Boston Proper is a corrupt company, and I will make this fact known to every customer or potential customer that I can! Buyer definitely beware!

For such a quality company the customer service is terrible! Terrible english and not consistent. I paid for 2 day shipping and it took almost 2 weeks to receive it. Even after I called on the 4h day when it didn't arrive and I was PROMISED it would arrive for Christmas. I received no email confirming my order with a copy of my receipt and didn't get one in my box either.
I have been a customer for years and this is the worst.

I originally ordered a pair of boots that appeared to be in stock. After months was told they were out of stock. Gift certificate sent with a full refund
I ordered a holiday cardigan and just called and no order status to date after my order had been placed for over a week. Just told I would not have it for Christmas. Also,ordered a bathing suit prior to covid and it took weeks to arrive. We are paying premium prices for much of their apparel but we are getting sub par delivery. I am writing this review because this is a consistent issue with them. I will not be ordering anything more from.them.because of poor practices of delivery. One more thing to add. They make little to no effort to try to even offer any compensation for this inferior support. My rating is a flat out Zero

I ORDED 2 TOPS ONE A SIZE SMALL THE OTHER A SIZE 6. ORDER # ******* I RECIEVED A SIZE 0. I CALLED AND WAS TOLD TO REORDER WITH PAY THEY WOULD SEND ME A RETURN LABLE THIS IS MY UPS TRACKING #1Z1Y*******1890 ON MY RETURN LABLE AND THEY WOULD ISSUE A REFUND TO MY CARD WHEN THEY RECIEVED MY RETURN. BOSTON PROPER RECIEVED MY RETURN 0N OCTOBER 12 2022 I HAVE CALLED 7 TIMES MY LAST CALL WAS TO A SUPERVISOR[12-2-22] SHE LOOKED UP ALL OF MY INFORMATION APOLOGIZED AND GAVE ME THAT SAME OLD SONG, MY REFUND WILL TAKE 3 TO 5 BUSINESS DAYS