Boston Proper

On November 13 I returned two items. The items have been in their possession for over two weeks. They refund policy is supposed to be within seven days. Today's December 5 I still have not gotten my $200 back. Order number *******. After five phone calls and numerous emails I still have not received my money. I highly advise. This product is not purchased because on your return, you will not see your money.

Placed an order on 9/30 and still have not received it. I see that the package was shipped but no additional information. Called customer service a handful of times as well as detailed emails to customer service, finally requesting a FULL refund ($567.00) which was already paid for the month prior (Amex card) was told (3x) that the refund would be escalated and would receive a email confirmation and a full refund within 3 to 5 business days. Two months since initial order was placed - No package, ZERO communication from BP and NO refund. Reporting them to BBB and requesting that Amex goes after them for the money! I WILL NEVER ORDER FROM THEM AGAIN!

I ordered online from Boston Proper. It has processed and I received the low quality merchandise. That is not the problem. I have unsubscribed from email, have emailed customer service to have my email removed and have spoken to a representative NUMEROUS TIMES. I receive 2 emails a day from Boston Proper. I feel harassed. I will never order from them again. DO NOT GIVE TH YOUR EMAIL ADDRESS.

Boston Proper did not put my name or street address on the merchandise I ordered. Yet, I was getting text and email updates from them saying the merchandise was out for delivery. I also was getting text and emails from USPS saying that my item was being delivered. The merchandise was never delivered. I also continued to receive all the text and emails showing it had been sent back to Boston Proper and delivered to them. All I asked was that they resend the merchandise. I wasn't upset at this point because mistakes and accidents happen. They would not send another dress. They told me I would have to rebuy one. The problem was that the dress was now more expensive. They told me that I would still have to buy the dress at the more expensive price, and they would credit the difference. They also told me I would have to pay postage to have a new dress sent. That is where the problem has started now. The customer service to get this resolved is terrible. I've been on hold; they have promised to let me speak to a manager. But a manager never picks up. I'm going to report this to my bank and file a dispute for my bank to handle. I've never gotten a refund or had the merchandise replaced.

Placed an order for a 2-piece bathing suit. The lower part of the suit was sent to the wrong person and I got their order. They didn't return it, so I did not get credit without giving Boston Proper proof that I had send back the misplaced order to me. I was told the upper part of the bikini was on back order -- eventually (8 weeks) they told me it just wasn't available. The agent also told me that though a customer may pay for 2-day shipping, that only means 2 days after a backordered item arrives at their warehouse. After a lot of calls, they did refund my money but it took about 3 months to wrap it all up. Never again.

On September 29 I returned 5 of the 6 items I purchased on order *******. You received the package with the returned items on October 3. I know this as I have proof.

It is October 21 and I still haven't received my refund. Please refund my money today!

This is the worst company I have dealt with in my life. I will make it my mission this weekend to trash you on every possible platform available including the Attorneys General's office of every state in the US, Dun & Bradstreet, BBB and etc...

I want my money NOW! Refund my money NOW!

I received a gift card for my birthday. I NEVER received my items, and a month later I called to find out what the problem was. They said, oh, the item was discontinued. Um... they didn't inform me and wouldn't have unless I called. THEN they said they would refund me for the item and that took another month. THEN the OTHER item I ordered was ALSO cancelled without a notification. They finally reissued another gift card but DID NOT refund my $99.74. I have literally had to CHASE DOWN this refund. I told my step mother to NEVER get me another gift card from Boston Proper.

Got email confirmation of shipment of my order. Didn't receive it. Called to be told to wait another 3 business days. Waited 2 weeks and called to be told it was USPS. Adamant that the matter be investigated further. Told it was USPS and the package was with USPS. Pushed harder for info. Finally, some little genius in the foreign call center contacted the Distribution Center to find out that my order was never shipped. Boston Proper thinks they are bending over backwards to... issue a refund. I could have shopped with another retailer for swimwear, but after a month all the clearance items are gone.

Bought 2 dresses. The fabric was cheap looking washed out. Black looked grey. Tried to return. Customer service told me that I had to pay for return and they would only credit $5 for 2 $60 dresses. I threw them away. Looked nothing like pictures.

Got one star because they answered the phone. I purchased serval dresses from them and decided to return a few. I lost one of the packing slips and they would not let me return or exchange that item.
So now I have a dress that doesn't fit and nothing I can about it. Do not shop BOSTON PROPER!

I've been Boston Proper customer 15+ years. The style is very cute and quality is ok, but if you have return ore exchange item it is night mirror. If you got defective item what's happening very often, you have to call them, they will say send it back, no Charge for shipping back. It will take about 3 weeks and they will still charge you for the shipping. You have to call back and spend time to get these money back. After all of it NO MORE Boston Proper! It don't matter how cute this clothing.

I have bought from Boston Proper before and their sizing was spot on. I ordered an off-white off the shoulder top with lace-cutout sleeves. I excitedly tried it on only to find I could not pull it over head and when finally done, was so tight as if I worder a girdle around my chest squashing everything. I didn't want a return, I wanted an exchange for a larger size, but they said it was final which didn't appear on website at the time I purchased. They wouldn't issue credit or allow me to buy something else. Don't buy from this company, THEY ARE NOT REPUTABLE!

Purchased a dress from BP 6/8/22 and it did not fit, but I also did not like the style of the dress when received. I sent the dress back to BP and noted I wanted a refund. Instead of refund they sent me a different size of the dress. Well sent that one back stating I wanted a refund and still no refund as of today 7/26/22. And when you call the customer service just gives excuses of it has to be 10 days since we received it back and then they will refund. Well its been 15 days. I WILL NEVER PURCHASE AGAIN FROM THEM. I should have looked at their reviews online prior to purchasing. They are horrible.

The style is great, the quality is good, but you NEVER want to buy anything that you might have to return! They received my returns 6 days ago and have not even initiated my refund. I am on hold with customer service who "will be a while and process my refund one item at a time. "The return facility is "too busy" to process the refunds along with the returned merchandise", she stated.

I returned a top because the fabric had flaws in it-it's been over a month and multiple contacts by me and they do not respond- nor has my return been processed.

I love there clothes, cute and well made. The problem is delivery - 1) show fulfillment, and 2) FedEx.

FedEx service is awful. Sometime weeks, and lost packages. 7 day delivery is 10-15 days it at all. Watching their tracking it took it 4 day to go 5.1 miles.

I have requested a refund on my last order and ask to be deleted from further e-mails and catalog slolications.

Avoid this online retailer. The shipping will frustrate you!

I suspect that their sale items are failed sales. If they have many returns, they just put this item on sale and it's non-returnable, non-refundable. I bought a couple of items on sale (non-refundable) and the quality was horrible, the pattern was sewed crookedly. No one could wear them, the fabric is sewed so crookedly, it looks horrible. But you cannot return them... Just be careful... The quality is very poor for their prices.