I just received an order and all but one of the items did not fit properly. I spent 20 minutes trying to get through your automated system, trying to figure out how to exchange for other sizes. When I was finally able to speak to a human being, his English was really bad. He couldn't understand me any better than I could understand him. It was quite frustrating. And then two of the items I was wanting to exchange were completely out of stock so I could only exchange one of the items. I know lots of companies outsource their Customer Service to foreign countries. But if you really care about your customers, you would want them to feel appreciated and understood by your customer service agents. Please do better.
I used to buy a lot of things from Boston proper and loved them. Lately it seems that items I'm getting are low quality materials & poorly made and just not what they used to be. Also, with so many companies not charging for returns you would think that Boston proper would do the same. Honestly, they are the last company I go to buy anything anymore.
I purchased a dress on a great sale price. It ran small so I needed to exchange it. When I tried, it showed the next size unavailable for the free exchange. When I went on the regular site, it was available however $40 more. Customer Service said they could not help meet the lower price. I refuse to pay $40 more when it should have been an even exchange.
I am a long time regular customer of BP, love the variety and quality of their clothing. I recently had some questions about a product detail description related to Size and Fit of a 2 piece outfit where the length of the top and the length of the pants seemed incorrect so I called and got a very helpful customer service person - he agreed that the length of each outfit piece was likely switched and printed incorrectly (e.g. The top was listed as 30" long but it was a crop top, and the pants were listed as 21.5 inches long but these were long to the floor on the model in the photo). He was able to obtain the correct lengths and I was able to place my order with confidence. He also indicated he would pass along this request to correct the length information to the product are for correcting the outfit information.
Thankful for the customer service person who was very pleasant and helpful.
I'm very disappointed in the customer service I have been receiving. I have called four times about a return and my refund gift card has still not been sent to me after two weeks. I'm usually very pleased but not lately. They also have not sent me the gift card my fiancée purchased for a Christmas gift.
I bought a beautiful dress from Boston Proper and wore it to a wedding. During the wedding the zipper broke. I was sewn back into the dress by some very nice, helpful staff at the wedding. That night, I had to turn the dress around so the sewn part was in the front and then cut it off of me. After 4 emails and 4 phone calls recounting my embarrassing incident BP told me they would not support me in any way since my 30 day window had passed, the dress was worn and not in its original packaging. I am extremely disappointed in BP for not standing behind the quality of their dress. I will never buy another item from them and warn everyone not to patronize BP. POOR QUALITY. POOR CUSTOMER SERVICE.
I tried to speak with CUSTOMER SERVICE and they are very misleading with some of their promo codes. I hadn't received an item and they are fighting me with it Still have not received an item, but yet I got charged through my charge card
Beware of Boston Proper's Return Policy. I paid $174.34 to Boston Proper for a dress that did not fit. When they processed the return, I was only credited 158.69, which meant I lost $15.65 just to try on a dress!
I ordered from Boston Proper twice. They are extremely expensive for the quality (Made in China) and to get your money back for your return takes 3-4 weeks. I returned an item, the confirmation said they received it but it hasn't been received in their system. I called to inquire about the return and was told they haven't received it yet although I had confirmation they did. They told me to call back in a week to see if it has been processed as a return. After a week or so I called back and they said it's still in their mail facility and it's not in their system and I told them I wanted a full refund. It's not worth the aggravation to buy something from this company. Never again!
Placed order, received order, had to return order because items were too small. Tried the regular return route but my account showed no recent orders. Order placed and received within 10 days. I have returned the order but my online account shows no record of order or return. I have disputed the charge with Visa. I will NEVER order from Boston Proper again.
Ordered an overpriced swimsuit bc I thought it was cute & different so I decided to spurge for my 1st trip abroad. Told to receive between 3/31-4/6 which was great-trip 5/5. FYI ordered 3/25. When checking they changed that to EXPECT to SHiP 4/21. CANCELED & won't use again! Thought it to be a good co & website-I was WRONG!
I have used Boston Proper for YEARS. They are prompt to ship and returns are quick and easy. The quality of their products is excellent. I do not ever hesitate to order from them and they have great sales. I highly recommend them.
They have beautiful pants for all occasions and to accompany them are lovely tops. The dresses are fresh and spring like. You will be top of the fashion world with these beauties
Final sale items, no returns. No, thanks! I've been buying from Boston Proper for 20+ years. I've never seen this. $100 for a final sale sweater, $88, $59…these aren't "deals" per se. There's a lot of sale items I'd love to buy and who knows may have kept it all, but no returns and I don't even know how it will fit? That's too risky. You can keep it all. There's other places to purchase from. People work too hard for their money to get caught up in something like that. Consider revising your policy and I'll bite again.
Found a top I wanted to order in the new Spring catalog I just received. Wanted to see what the back of it looked like so went online to to find it and could not find it no matter how I entered the information. So I called customer service and they could not find it either. Really? You're sending me items to purchase that aren't even available? Won't bother with this again. You've lost a long time customer.
I ordered 4 sweaters from Boston Proper for this winter. I ordered them in August. I wore them for the first time this month. 2 of the 4 had improperly sewn seams, both noticeable while wearing them but not prior. Because I purchsed them more than 45 days ago., Boston Proper is taking No responsibility for the shoddy merchandise. I advise you to inspect your purchases upon arrival and I also advise you to NOT purchase from Boston Proper. I will no longer be a cusomer of theirs. Diana Kaiser
Ordered two sweaters and the expected ship date changed 3 different times. I called to cancel the order and checked at my status online 2 days later and it was updated with another expected ship date. I called again, and she assured me that it was cancelled but it still shows another expected ship date. I requested an email to ensure that orders were cancelled. This took over 10 minutes and still shows an expected ship date. This is a very frustrating process!
If you have a lifetime to wait for your items - go ahead and order. Returns and exchanges! OMG! Another lifetime. You always have to be checking up on the items, because it takes SO long to get anything. Amazon has it figured out, come on BP you can do this… I will not order again. I don't care how cute the item is!
Ordered a sweater 11/3. It wasn't shipped until 11/17. Then I was told it would take 7-10 business days to deliver. The company sent it "economy." Be careful ordering for Xmas!
I did not receive my item so I called for a refund or for it to be shipped to me. They sent it... finally... it did not fit. So - then they would not allow a return because it was over 45 days! Expensive clothing and now what do I do with it?!? Not my fault that I did not receive it the first time around.
I bought their basic boot cut pants 10 years ago, they were great. I bought them again 5 years ago and the quality had gone down. I just bought 2 new pairs and the fabric is poor quality the sewing has gone down too. It is like something you can buy from CVS! I can't send it back because I took the tag off to wash it and see if the fabric gets softer. Terrible. I will never buy from them again. What a shame the original design and fabric was amazing. This new product is pure junk!
I ordered the boyfriend blazer at the end of May 2021. The end of July it finally arrives and looks as if a 5- year - old constructed the cheap looking jacket made of poor quality polyester. When I called customer service to ask if I could return it, he thought I was on hold, and I could hear him and his manager saying horrible things about me, laughing and called me an idiot for thinking I could send it back. When I announced that I could hear them, they hung up. I have never experienced anything like this. I will never shop at this store again. The poor customer service matches the diminished quality of clothing they sell.
Once again, I AM FURIOUS due to being screwed over YET ANOTHER TIME ON ANOTHER ORDER! This now makes the 7-8th time in my order history with this joke of a company. I'm beyond furious. Order was placed on August 30,2021. Even though all items showed to be in stock on line, I CALLED and ordered this over the phone so that I could make sure all items really WERE in stock. I asked the woman who was helping me FOUR times, and begged her to check, and she stated all items were IN STOCK and would ship out the next day which would have been August 31st. I then received a confirmation email, showing the 3 items I ordered. However, they did NOT ship out on August 31st, as I got an email on September 1st stating FedEx was still awaiting the order. Not only that, the shipment showed that only TWO out of my THREE items were shipping! There was NO mention of any pre-order, or back ordered items on any email correspondence I had gotten previously, to advise me there was an issue with one of my items. I received NOTHING with any explanation whatsoever, especially after customer service confirmed FOUR times all items were in stock. This is TYPICAL for the PATHETIC, HORRIBLE CUSTOMER SERVICE from Boston Proper. Upon calling to inquire as to WHAT happened, and WHY my third item was left out of the shipping with absolutely NO mention as to what happened, I found out the item had been "reserved" for me, and for some reason, would not be shipping until September 13th! I ordered in PLENTY OF TIME TO GET MY ITEMS IN TIME FOR VACATION…. Even calling and verifying FOUR times that they were in stock! I leave on vacation on the 17th, so you better make real sure it's overnighted to me with NO ADDITIONAL CHARGE…. And even still, if this item doesn't fit me, it leaves me no time to do anything about it because of your horrible customer service. Absolutely EVERY TIME, I have order issues with this company! Not even three months ago I had issues! A supervisor got in touch with me, called me, swearing up and down, promising that she was going to make EVERYTHING better, that she was new there, and that's what she got hired for, and was taking over everything and this sort of thing would not happen again! And HERE WE ARE! AGAIN! I have now filed THREE complaints with the Better Business Bureau against the company, and had intended on NEVER ordering from you all again, despite the fact that I was given a measly 10% off for the trouble Boston Proper caused me. ARE YOU KIDDING ME? I will now be filing yet a FOURTH complaint with the Better Business Bureau. And this WILL be the LAST TIME I EVER ORDER from the despicable company again. FURIOUS AND DISGUSTED-
DO NOT BUY FROM THAT COMPANY. Merchandise looks awesome on pictures and yes, it used to be a decent product. I purchased from them twice this year and OMG... The quality is absolutely horrible! When we spend $80-$115 for a garment we expect something nice, right? The merchandise I received was made out of the cheapest fabric which stretches, wrinkles and is super thin, not a travel suit fabric at all like they advertise. Believe me, you can buy the same clothes for $19.99, the same quality. Don't buy from them if you don't want to waste your time and money. Terrible quality...
Bought linen side slit pants. Loved them until I washed them. The lining was hanging 2 inches longer than the pants. (Washed in cold water and hung up to dry). Customer service said cannot refund or exchange after washing and removing the tags. That's the whole problem! After washing I saw the defect. They were lovely before that! Lost me as a customer. Customer service was awful.
I buy from Boston Proper a fair amount because I like their style - a little heavy on the bling and sexy apparel. However, their prices are high for the quality of their fabric. Also, good luck trying to work with customer service on returns. You will be on hold forever. They will hang up on you at least once. They will not call you back despite promising to do so. The poor customer support staff are trying but they do not speak English well enough to provide quality customer service and are obviously poorly trained.
