Boston Proper

I want to like Boston Proper so much. Their clothes look so appealing in their catalogs that every-so-often I'll forget that 4 out of 5 times that I shop with them I'm disappointed. Their sizing and quality is really inconsistent - a bit of a crap shoot really. The one thing that is consistent is that it takes a long time to get anything you order not competitive on that front at all with Ann Taylor, Express, or the department stores.

I ordered a swim suit a top and a separate bottom to match. (This is how it was sold) June 30th both items showed in stock. July 1 I received an email 1 of the 2 items had shipped. Later in the day I was emailed the top portion was not longer available. I immediately phoned customer service and asked why someone would ship just the bottom of a suit. I was told the items are sold separately (no kidding) I asked to cancel the bottom it was of no use to me without the top. She could not and that once I received the bottom I could return it. Now I have to pay for the return! Just another company (which I believe use to be good) has gone down the drain. Very angry

I purchased a top and wanted to return. Apparently they do not refund. They witll give me $11 for the top that I spent over $50 and I can give it to someone else. Or, they will give me a credit for another item. I know it's my fault that I didn't look at other reviews before I purchase. Very dissappointed but I have learnt my lesson. This iwll never happen to be again. I will keep and find someone to give it to. I don't even want to speak the them again. I had to give the person my order number 4 times because he didnt understand or hear although I speak perfect english.

This applies to anyone who is in customer service... across the board. They should be asking questions to clarify the problem, rather than give you rote answers because they don't understand, or don't have enough information. It took me twenty minutes for the person at the call center to understand that I wanted to return an item and order different ones. Wha? Twenty minutes and my call was "escalated" to some other level. I just wanted to send a dress back and order different items. Why I don't know how to do this seems silly, but I was trying to follow the guidelines that the website offered... which didn't work. This is a call center that deals with returns and exchanges. Why so hard? The website is not very user friendly along these lines. I never complain, but I'm mad. One of the only jobs a person in customer service ever has to do is understand the situation so they can fix it! That means LEARN HOW TO COMMUNICATE! ASK QUESTIONS! BE POLITE! LISTEN!

I'll never bother with this again. What a relief.

This company is awful. They are NOT honest and have deleted a previous negative reviews on their site. When I placed an order, the item was returnable. When I received the item, it became NON returnable. Again, DO NOT ORDER FROM BOSTON PROPER

I purchased an. Outfit
Not a week later after delivery they put it on 20% off and would not credit me the difference.
Every store in the world does that.DO NOT DO BUSINESS WITH THEM
NOT REPUTABLE.

The clothes are badly made, the seams are not always straight and they really don't fit. The material is coarse and in general just stay away.
The worst part? You HAVE TO PAY FOR RETURN AND A RESTOCKING FEE AND THEY DO NOT EVEN REFUND THE ENTIRE TAX.
I just spoke with their customer service, maybe in Scotland when I called to make inquiries about the shortfall in the return credit and that is what I was told.

Here is the order information, it is all I have:
THANK YOU
Jane XXXX for your order
Your order is being processed and you will receive an email with tracking information once your order has shipped. You will not be charged until your item(s) ship.
Order Number: *******xxxx
Order date: 03/16/2021
Order total: $247.31
Order Status: Click Here

I will never use Boston Proper. This has happen twice to me. First time had this same situation and was ok and thought I would try again. I was trying to purchase 3 items from Boston Proper via After pay which is like a way to purchase items and pay off like a layaway through after pay. When I went through the process, I didn't realize that after pay doesn't work on ipads so after I thought I sent this to be paid through after pay and wasn't, I called within 10 minutes after booking and ask for a cancellation due to this issue and a refund. This was on a Saturday (again I called to cxl within 10 minutes of placing order). Boston Proper told me that it is only a authorization on my account, it WAS NOT just a authorization but a charge of the full amount of $290 and the customer service person said it would take 3 business days for that charge authorization of $290 (which is taken out of my chase account less money I can use) still 5 business days still sitting in chase account as a charge of $290 and still waiting for that charge to drop out of my account in the mean time I have lost $290 out of my account and its like my account is being hostage away me. I called boston proper on my cell, I asked to speak to a supervisor, it took me 9 times calling and 8 times being told I was being transferred to a supervisor when each time they would disconnect. On 9th try I did finally get a supervisor and they advised me they would send this issue to their technical support department and would take another 24-48 hours to hear back on why this $290 charge is not falling off my account so I can have back my $290 back into my account. I will never use them again! Very pissed at this moment!

Horrible waiting on mesealy 40$ refund since April called countless time asked for manger always told none available. Boston proper you lost a long time customer hope your vendors see your negative reviews and who ever is in charge needs to look at cc dept...

I shop often at Boston Proper and have not ever been disappointed in their sizing or value for the money. Their items are so pretty! I recently accidentally ordered two of the same item and I found out, by phone, just before they were delivered. Since I spoke with an agent about my mistake, she immediately offered to send me a return slip for the extra item. Excellent service!

Horrible company! Still have not received my return! After almost one month, I am still trying to get my money refunded from a return order. I had to fight to get the Fed ex label and I'm told FedEx has not returned the item although it's been over three weeks. I spoke to the rude customer service person over a week ago who confirmed after she argued with me that the order just arrived that day. I'm told as of today they still do not have the order. In the meantime, I heard chickens and roosters in the background. I question the credibility of this company and I Highly recommend you shop elsewhere. I will be contacting the Better Business Bureau. There are many other retail stores to choose from. Please stay clear of this company. I will continue to keep you updated on my return if I ever get my money back.

The customer service is extremely rude. My item was stuck in the same location for 3 days. When this happens most of the time the item is lost. I called FedEx, the carrier they used, and they did not have a clue. I called customer service and they told me I need to wait another 11 days more to see what happened. Of course all this in a rude tone. This agent has no desire of helping me. I have the same experience with another company, Betabrand, and they took care of the issue right away. If you have an issue with your order do not expect much from them.

Clearly, Boston Proper and Soft Surroundings are owned by the same company - they have the same business MO (and, I did look it up - they are). I guess it's okay if you like polyester - but at this price point I expected more "wow" - the material feels like my middle school gym uniform! Read the descriptions really carefully because they charge you for EVERYTHING - with all the online stores and with COVID why do they charge shipping?

Don't. Just don't. Horrible company all around. Fighting for returned merchandise. It's their label. Post Office can find it. Can find shipping lGle no

I returned 3 deep ocean travel boyfriend blazers. I love the blazer I kept, but I have had to call numerous times and explained I haven't received my $250 refund back to PayPal. Customer service is argumentative with me telling me I already received my refund. A manager didn't call me back as promised and after waiting two months already for a $250 refund, I had to file a dispute with PayPal. As much as I love their clothes, Beyond Propers customer service rates pathetic. Given hardest time ever to get my refund owed to me. Do yourself a favor, shop at a store who appreciates doing business with their customers and refunds you timely without being argumentative and unhelpful.

The customer service people do NOT want to help you! I had different tracking numbers on my orders and they SPY on you when you try to Email them.
Their clothing is always too big or to small and the clothing are NOT good quality.
I asked to speak to a supervisor and they refused to get one.
I reported them to the BBB of course they lied.
Stay away from this place and I am still waiting for my 2nd order ( understand about covid 19).

Use caution when purchasing from Boston Prober there customers service people are very scripted.
I tried to explain that we are in unprecedented times and I have been email customer service sense 6/1/2020 and calling with not connection
That is why my return is beyond the 30 window.
She didn't get it she just kept repeating her self I ask to speak to a supervisor she wouldn't let me talk to one. Now I am expected to pay the shipping and handling no sense of ownership.
No compassion, no understanding.
Very unhappy customers