I just received an order and all but one of the items did not fit properly. I spent 20 minutes trying to get through your automated system, trying to figure out how to exchange for other sizes. When I was finally able to speak to a human being, his English was really bad. He couldn't understand me any better than I could understand him. It was quite frustrating. And then two of the items I was wanting to exchange were completely out of stock so I could only exchange one of the items. I know lots of companies outsource their Customer Service to foreign countries. But if you really care about your customers, you would want them to feel appreciated and understood by your customer service agents. Please do better.
I used to buy a lot of things from Boston proper and loved them. Lately it seems that items I'm getting are low quality materials & poorly made and just not what they used to be. Also, with so many companies not charging for returns you would think that Boston proper would do the same. Honestly, they are the last company I go to buy anything anymore.
I purchased a dress on a great sale price. It ran small so I needed to exchange it. When I tried, it showed the next size unavailable for the free exchange. When I went on the regular site, it was available however $40 more. Customer Service said they could not help meet the lower price. I refuse to pay $40 more when it should have been an even exchange.
I am a long time regular customer of BP, love the variety and quality of their clothing. I recently had some questions about a product detail description related to Size and Fit of a 2 piece outfit where the length of the top and the length of the pants seemed incorrect so I called and got a very helpful customer service person - he agreed that the length of each outfit piece was likely switched and printed incorrectly (e.g. The top was listed as 30" long but it was a crop top, and the pants were listed as 21.5 inches long but these were long to the floor on the model in the photo). He was able to obtain the correct lengths and I was able to place my order with confidence. He also indicated he would pass along this request to correct the length information to the product are for correcting the outfit information.
Thankful for the customer service person who was very pleasant and helpful.
I bought a beautiful dress from Boston Proper and wore it to a wedding. During the wedding the zipper broke. I was sewn back into the dress by some very nice, helpful staff at the wedding. That night, I had to turn the dress around so the sewn part was in the front and then cut it off of me. After 4 emails and 4 phone calls recounting my embarrassing incident BP told me they would not support me in any way since my 30 day window had passed, the dress was worn and not in its original packaging. I am extremely disappointed in BP for not standing behind the quality of their dress. I will never buy another item from them and warn everyone not to patronize BP. POOR QUALITY. POOR CUSTOMER SERVICE.
I tried to speak with CUSTOMER SERVICE and they are very misleading with some of their promo codes. I hadn't received an item and they are fighting me with it Still have not received an item, but yet I got charged through my charge card
My items arrived without a return label, and I was not able to open the "return" window for instructions. I received the items (which did not fit) just as the pandemic hit NY. Communication with the company was impossible. I contacted them via e-mail two separate times, and this is how Boston Proper handled their response: Due to COVID-19, our email response time has been lengthened. We apologize for the inconvenience but will respond to your email as soon as possible. Please only submit 1 inquiry for your issue, if you need to include additional Information, please reply to this automated response with the update. Inquiries will be responded to in the order they are received. The company will not accept the return because it is beyond their "30 day rule", despite there being no feasible way of returning the items prior to the 30 days. What kind of company policy is that?
My items arrived without a return label. I wasn't able to open the "return" window for instructions. I called several times, different times of the day & no one answered. I finally sent the item to return address on the website & am hoping this won't cause additional problems. Very frustrating
I used to love the clothes I do not like them I found 2 items that I liked pretty sad. Did u fire ur designer? It's all over the place. I will not stop here any longer. Best wishes.
5 to 10 years ago, BP had great quality products and I shopped frequently with them. Recently I ordered a few tops on "sale" that I could have picked up at Walmart for a 1/3 of the price. They should be ashamed of themselves! Not only that, but their website is so slow that it's not worth the time or my battery life that it eats up! I'm done with this company
I ordered from Boston Proper for the first time recently. I ordered a summer top, formal sweater, a business-casual sweater, a "reversible" sweater, and a pair of pants. I order xs or s from Venus, and Boston Proper has a similar size chart. When I unpacked my order, I was immediately disappointed in the quality of the fabrics. One sweater had a white collar and tail that felt and looked like a paper towel. The fits of all were frumpy (models must pin theirs in back), and each item was either way too big or tight. The "reversible " sweater was just a lie. It has a sewn in tag in the back that cannot be removed and fits like an obviously backward sweater when reversed. The pants were see-through too. Worst part of my experience, when I went to return all but the one shirt that worked (btw, they make returns a hurdle), half of my purchases are nonrefundable and not eligible for exchange, because they were on sale. "You pay for what you get" does not apply at Boston Proper! I lost 300$
My husband bought me a pair of jeans for Christmas. He's an early shopper so the purchase did not fall into there return policy. I asked for a store credit because the jeans didn't fit. After several emails with their customer service reps, they still would not agree to anything. $75 down the drain. Wish there was an option for negative stars!
I've been ordering from Boston Proper for a long time and have always been very happy with the quality and design of the garments I've purchased. Some are so unique and pretty - I always get a lot of compliments! I've had only one marginal experience with a "final sale" item that was damaged and, after speaking with customer service, I received a full refund. Have never had a problem with sizing or poor quality. I'm actually very surprised to see all the negative reviews! This has not been my experience at all.
DO NOT ORDER ITEMS ON CLEARANCE FROM THIS COMPANY. VERT DECEPTIVE WEBSITE. IT DOES SAY SALES FINAL BUT IN 3RD SENTENCE AFTER STATING RETURN POLICY. OF COURSE, SIZES AND APPEARANCE ALWAYS DECEPTIVE ON MAIL ORDER COMPANY. SHAME OB BOSTON PROPER-MY LAST ORDER!
They sent me a promotion about 25% off one day only. I live in California, and tried to place an order at 10 PM PDST. I got a message stating that the offer expired on 10/28/19. People; it's still 10/28/19 on the West Coast! Are you aware of the fact that there are 4 time zones in the US?
Date of experience: October 28, 2019
Boston P.— Boston Proper Rep
over a year ago
Hi Judit! We're so sorry to hear about this and will be investigating internally. Thank you for bringing this to our attention. Please email [email protected] we'd love to honor this sale for you personally since you missed out due to the time difference. Thank you for reaching out to us and giving us the opportunity to fix this for you. -Boston Proper
What a waste of my money, I ordered something again because it looked so cute in the catalog. I had to learn twice. Terrible material! Horrible! Doesn't fit anything like it's shown and expensive. I don't mind spending if I get a good product but I don't know where they are getting the clothes made but I have never felt anything so cheap and scratchy. Please don't make my mistake
Date of experience: October 18, 2019
Boston P.— Boston Proper Rep
over a year ago
Hi Jackie! Thank you so much for reaching out to us about your experience with our quality. We thank you for having given us a second chance and are so sorry to have disappointed you. In surveying our customers over the last year, we have heard that our quality has gone down. We take this very seriously and have taken action to rectify this. In our collections going forward, we have placed an emphasis on getting our styles back to the quality Boston Proper is known for. Our quality assurance team is inspecting each collection and we have stopped buying from vendors we've noticed quality issues with. We hope you'll give us another chance in the future. If you have further questions or would like to discuss, please email us at [email protected].
This is the first NEGATIVE review I have ever made with anyone in my entire life. This company cannot go down hill anymore than they are now and will most likely end up closing. DO NOT ORDER FROM THEM AND BELIEVE ALL OF THE BAD REVIEWS. IT IS ALL TRUE. I should have done so myself. After being a loyal customer with them for well over a decade I honestly never thought this would happen to me. (silly me). It's okay I will never spend my money with them, and what goes around will come around. The clothes are not good quality like the previous owners anyways... so a few hundred dollars loss is better than investing anymore with this dishonest company. They should be investigated for stealing from customers.
Date of experience: October 7, 2019
Boston P.— Boston Proper Rep
over a year ago
Hi Cindy! We're so sorry to hear that you've had a bad experience with us after years of loyal shopping. This is not what we like to hear and we'd love to talk over your experience with you to see if we can resolve it. Plus, your feedback could help us improve our experiences for customers going forward. Please reach out to us at [email protected] with details about your experience as well as any order information you have so that we can find your account in our system. Thank you so much for reaching out to us and allowing us to resolve this for you. - Boston Proper
Spend 2500 a year at this company and they changed the return policy. Never had a problem before. Don't spend the money
Date of experience: September 2, 2019
Boston P.— Boston Proper Rep
over a year ago
Hi Jana! Thank you for reaching out to us to alert us to your issue. We'd like to hear more about your experience in an effort to improve our customer service efforts. Please reach out to us at [email protected] with details about your experience as well as your order information. Thank you again for letting us know and for being a loyal customer.
Terrible return policy! The items took forever to be delivered! The discounts were very misleading. The quality of clothing is not that great either. I would not reccomend it to my enemy!
I returned some merchandise with the return label Boston Proper e mailed. No return postage for me. However, the option was to take it to Fed EX or the post office. I opted Fed EX and it took 10 days to get to Boston Proper. Was told by Fed EX that it starts with Fed EX and then switches to "smart post' through the post office to complete the shipment. Totally unacceptable Boston Proper. Now I have to wait 10 days plus the extra few days for my refund to post to my account. The customer reps should just say to go to the post office! Beware if you send through FED EX. Nothing against Fed Ex. It's Boston Proper that opts to use the return method going through "smart post". Stupid and unacceptable! In addition, the customer rep was extremely apathetic! So not happy. Will not order from Boston Proper again!
Could not generate a return label on line to return a $90 dress that was not on sale; then called & was promised one in a few minutes. It still has not arrived. If I receive it, I will let you know. Had I read the reviews first, this company would be off my list. I am totally turned off.
I have shopped Boston Proper for many years. A bit pricey in my opinion, but the unique and chic style of their clothes, accompanied by the first class look, fine workmanshipand not to mention sizes in extra extra smallwere all well worth the price. Unfortunately, things took a turn for the worse within the past 18+ months. The style of clothes that are shown and offered through their catalog are obviously of another planet! CLEARLY NOT THE SAME FROM WHAT THEY USED TO BE! I still remember the day when I received my catalog in the mail and sprinted into my house, from the mailbox, with extreme excitement & anticipation of ordering more confident boosting, unique and stunning outfits. Within just a few pages into my prized catalog my high spirits immediately plummeted into the depths of Hades. With the pages staring back at me, my heart sankas I could see and feel the writing on the walls... my favorite online catalog obviously got themselves a new buyer and/or completely changed their style. My day was ruined. I thought to myself, "No, this simply cannot be true!", and waited for another catalog to appear in my mailbox (knowing all the while, that the sweet ride was indeed over... never to return again). Much to my dismay, I was 100% correct. Just another company that took a good thingI mean OUTSTANDINGand tossed it to the curb. Ironically, that is now where my Boston Proper catalogs immediately end up... straight from the mailbox into the curbside recycling bin. What a calamity!
Answer:Again I couldn’t finish! I’m leaving tomorrow on
Vacation for almost two weeks, won’t be able to
File a report until then, is this acceptable?
Hi Judit! We're so sorry to hear about this and will be investigating internally. Thank you for bringing this to our attention. Please email [email protected] we'd love to honor this sale for you personally since you missed out due to the time difference. Thank you for reaching out to us and giving us the opportunity to fix this for you. -Boston Proper