Boston Proper

I am a long time customer of Boston Proper and am very disappointed. I was an advertisement for their store wearing the clothes and telling everyone where I purchased them. Now if you purchase an item on sale no matter what type of item they will not return it is final sale. That is fine in a store but not for mail order when you can't try the item on. Every body is different. After ordering a bathing suit from them it was back ordered. I found another suit. Boston mailed the suit late and refused to send a refund even though shipping the suit late was their error. The suit looks uneven and cheap which is also unacceptable even for sale prices at their store. I tried to post this as a review to warn other consumers and they keep blocking it. Customer Service told me there is nothing they can do. I am on a mission to find somewhere to shop. Target had a cuter, cheaper bathing suit.

Stay away! Over priced for marginal quality and unbelievably awful customer service.
Returned a dress that was too small - I received an e-mail from them saying that I'd exceeded their 30 day return window and that my options were "we can either exchange your item for another size, or we will be happy to send your item back to you"
I called customer service and asked that they exchange the dress for a larger size. The rep didn't believe me when I read the email to her - she told me I owned the dress.
I forwarded the email to customer service and requested a call back to discuss. I never heard from them. I called again 2 weeks later and was told that I'd receive a refund for the dress "just allow 3-5 business days for processing". Almost 4 weeks after that my original dress in the original size showed up at my home. This type of service doesn't promote repeat business, results in loss of customers. Save yourself the aggravation, shop elsewhere!

Like many of the other reviewers posting on this site, I have been a Boston Proper customer for many years however that has come to an abrupt end given my recent experience with their customer service department. To sum it up in one word: UNCARING.
My take away after trying to return a poorly made item was that the Customer service department was not honorable and didn't care what happened to the customer as long as they had already made the sale and taken the money. I will no longer shop at Boston Proper and plan on sharing my story with all my girlfriends, family and blog followers. Beware my fellow shoppers, Boston Proper does not do right by the consumer.
Lisa R.

I have been a customer for years and never had a problem returning anything. They must have changed their return policy without informing the customers. It is now a 30 day return policy. I purchased items for a now deceased relative a few months ago and they won't return it or even offer suggestions. I've tried the items on and they don't fit me. So now I'm stuck with a few hundred dollars worth of clothing! Their customer service is terrible! They didn't even care when I told them to take me off of their mailing list and that I won't be doing business with them any longer. I've also closed my account down and unsubscribed to the emails as well! I'M DONE!

I ordered a jumpsuit in a medium, although I'm normally a large. Their merchandise tends to run big so I took their advice and sized down. It doesn't fit and it's final sale

They initially offered me $15 to keep the item. I declined since I can't keep an item that doesn't fit. Then they advertise free shipping and returns. But they would not honor that and expected me to pay to ship it back. I was not going to pay an additional $15. To add salt to the wound, the item went on further sale at 50% off and they wouldn't adjust the price since it was a few days pay the 10 day price adjustment period. They could care less about keeping the customer happy. I asked for the $15 offer they originally offered to keep the item and they wouldn't even do that. Manager's name was Carin. The worst!

I have been a customer to this company for many years and have been pleased. Lately, everything had changed badly. I ordered three pairs of pants. Two of the pants are e same with sizes 10 and 12. I received the pants with quality not as described in the description. There was no spandex so I couldn't stretch them, and they were small on me. I sent the pants back to them. Later, Boston Proper has returned them to me, and didn't give me my money back. Currently, I have them in the box laying around being useless. I can't wear them because they are too small on me, so I don't know what to do with them. This is why I consider this dirty business. The people who work there aren't interested in the customers, but in earning money any way possible. All stores accept returns for no later than 30 days. You can't exactly say the same for Boston Proper. This is why I am not going to buy anything anymore from Boston Proper.

E. My first purchase with this company and definite my last. I bought a dress and it was mark as final sale. I received the dress and on the back of the dress had a defect. Also I order size 10 because on the reviews on this dress the customer said it run small. My size is an 8 and I am a true 8. So the dress had a defect and it was small. I called the customer service line and talked to a rep. Explained the situation and I was so surprise of her answer. I couldn't believe her answer. She told me I couldn't return the dress because it was a final sale. I asked for another dress in a lager size she said it wasn't available only another 10. I told her 10 was too small if she can give me a refund or a store credit. She told me no Its a final sale no credit or refund. I asked for a supervisor and she replied to me the same way. So if you buy something in a final sale status you will not receive either a refund or credit even if the doesn't fit you or the item is damage. Sad the way this store handles their customer. I think this company soon will not have customer. Make sure you read all the hidden rules!

I received an email from this company several paragraphs long stating that 'my order was held up, they tried to make the sales transactions via my bank & couldn't verify my information, you please call the company to verify my info, and then would send out my order as soon as possible'. There was no name attached to it AND I had NOT placed an order since 2018. After speaking w/my bank were no charges, I was told it was a 'phishing' scam email. A 2nd email was received, exact same message. I contacted BP, was on hold forever and when I finally got a live person, this person wanted my address, card#, etc., I refused. He then said that 'oh, we refunded you twice and need your info. This was a complete lie, a scam, an attempt to rip off the public! STAY AWAY. ATTORNEY'S GENERAL should be on BP!

I ordered four swimsuits, anticipating that I would find one to keep and return the others. All suits were shipped at different times. After I received them all, I decided which to keep and went online to process my return. At that moment, I was only able to return the last two suits that had shipped but the first two were marked as being outside their thirty day return policy. I called and spoke with a costumer service rep who stated that there was nothing that could be done. At this time, the first two were both less than 39 days having been shipped. Shipping took too long, varied among items, and return policy is ridiculous!

I bought a couple items online from this company in what should have been my size. It turns out that one of the items ran small and didn't fit. I called customer service regarding an exchange and they didn't have the item in a bigger size in stock. The agent who was most helpful at the time suggested I return the item and sent me out the return label. After waiting two months and not seeing a credit to my account, I decided to call the company and that's when the ugliness began. Before I could even finish with my sentence, the agent told me that the item was a 'final sale' item and that it was returned to me. After trying to explain to her that the representative who I initially spoke to and who had sent me the return label said I should return it for a refund, she began to tell me that she was mistaken as company policy prohibits them from taking back the item. I told her that they did not send me back the item and this is two months after I returned it. She said she would have to call the warehouse for the tracking information and call me back. I never received a call back, therefore I called again, and was met with even more attitude from the customer service agent. She reiterated what the previous agent had told me about 'final sale' items and put me on hold while she check the warehouse for tracking. When she came back on the line, she said she would have to call me back. I told her I was very dissatisfied with the service and was going to make a formal complaint and she said I can do whatever I wanted to do. I contacted the online customer service agent with my complaint and within a few hours someone called me to say the item I returned to them was being shipped back to me (mind you, this after two months) as they cannot accept it back. You think at this point common sense would prevail and they offer some concession for the item. I would have accepted a store credit or a voucher from them, which I may or may not have used or even used and spent more. Now as it turns out, they have lost me as a customer and I am waiting a complaint here and to anyone who will listen on my social media sites. I have never encountered this type of dogma in business nor customer service in my years of being a consumer. I can't image how this could be good for any business. The clothing is totally not worth the hassle, too many competition out there for anyone to subject themselves to this kind of unprofessional behavior.

Oh why didn't I read the reviews of this company first! Exactly as the others say, the quality of their clothes is horrible - one of the items I received had a broken zipper, the other was just bad rough and cheap looking dress - all with an extremely high price tag even on final sale! (Which, incidentally, means I can't return or exchange this mess). I think they lure in new naive customers like myself and that's how they make money. And they don't allow honest reviews on their site either. They are horrible! I will never shop there again and hope that more people will see this and avoid them too.

Ordered a dress from here that was originally $80, on sale half off, so with shipping came to like $53. It came in good timing, but for the price the quality looks very cheap, and the material is super thin.

I could get something that looks the same for so much cheaper. Since it was on sale it was a final sale, so I cannot return it, so that was a waste of $53 which is annoying because I could get 2 or 3 dresses of better quality for that price elsewhere.

I will not order from them again and would not suggest ordering from them.