Boston Proper Reviews - 222 Customer Reviews of bostonproper.com, Rated 1.6/5

The most helpful reviews behind these summaries

Aug 20, 2025

I just received an order and all but one of the items did not fit properly. I spent 20 minutes trying to get through your automated system, trying to figure out how to exchange for other sizes. When I was finally able to speak to a human being, his English was really bad. He couldn't understand me any better than I could understand him. It was quite frustrating. And then two of the items I was wanting to exchange were completely out of stock so I could only exchange one of the items. I know lots of companies outsource their Customer Service to foreign countries. But if you really care about your customers, you would want them to feel appreciated and understood by your customer service agents. Please do better.

Nancy F.

Sep 7, 2025

I used to buy a lot of things from Boston proper and loved them. Lately it seems that items I'm getting are low quality materials & poorly made and just not what they used to be. Also, with so many companies not charging for returns you would think that Boston proper would do the same. Honestly, they are the last company I go to buy anything anymore.

Darlene G.

Aug 8, 2026

I purchased a dress on a great sale price. It ran small so I needed to exchange it. When I tried, it showed the next size unavailable for the free exchange. When I went on the regular site, it was available however $40 more. Customer Service said they could not help meet the lower price. I refuse to pay $40 more when it should have been an even exchange.

Lanie G.

Mar 30, 2026

I am a long time regular customer of BP, love the variety and quality of their clothing. I recently had some questions about a product detail description related to Size and Fit of a 2 piece outfit where the length of the top and the length of the pants seemed incorrect so I called and got a very helpful customer service person - he agreed that the length of each outfit piece was likely switched and printed incorrectly (e.g. The top was listed as 30" long but it was a crop top, and the pants were listed as 21.5 inches long but these were long to the floor on the model in the photo). He was able to obtain the correct lengths and I was able to place my order with confidence. He also indicated he would pass along this request to correct the length information to the product are for correcting the outfit information. Thankful for the customer service person who was very pleasant and helpful.

Anna M.

Dec 29, 2025

I'm very disappointed in the customer service I have been receiving. I have called four times about a return and my refund gift card has still not been sent to me after two weeks. I'm usually very pleased but not lately. They also have not sent me the gift card my fiancée purchased for a Christmas gift.

Patricia G.

Aug 8, 2026

I bought a beautiful dress from Boston Proper and wore it to a wedding. During the wedding the zipper broke. I was sewn back into the dress by some very nice, helpful staff at the wedding. That night, I had to turn the dress around so the sewn part was in the front and then cut it off of me. After 4 emails and 4 phone calls recounting my embarrassing incident BP told me they would not support me in any way since my 30 day window had passed, the dress was worn and not in its original packaging. I am extremely disappointed in BP for not standing behind the quality of their dress. I will never buy another item from them and warn everyone not to patronize BP. POOR QUALITY. POOR CUSTOMER SERVICE.

Mere P.

Oct 20, 2025

I tried to speak with CUSTOMER SERVICE and they are very misleading with some of their promo codes. I hadn't received an item and they are fighting me with it Still have not received an item, but yet I got charged through my charge card

Robin L.

Apr 12, 2026

My purchased necklace broke, never worn, suspected a flaw. Customer service stellar in solving my issue!

Boston Proper Reviews Summary

Positive Highlights

Clothing styles are frequently praised for being trendy and appealing.
Helpful customer service representatives resolve issues effectively for some shoppers.
The brand offers a variety of chic women's clothing options.

Negative Highlights

Customer service is often reported as unhelpful or difficult to communicate with.
Refund and exchange processes can be slow and inflexible.
Product quality may be inconsistent, with some items poorly made or defective.

This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

Leah G.

Washington

1 review

5 helpful votes

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Clothes cheap quality, but $$$.

January 14, 2019

Never will order again! Items received very cheap quality! And if you ordered something on clearance... it's yours forever. I called "customer service", lady was rude and hung up on me.

Date of experience: January 14, 2019

ROBIN V.

Florida

4 helpful votes

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Be Careful of final sale items

January 9, 2019

I spent $272 on what I thought were just clearance items. I didn't know they had a "final sale on clearance". Ive been ordering for several months & returning with no problems. Final sale is only on the check out page so by the time you put items in to buy I go right to purchase & pay & I'm done because I am very busy. I do alot of ordering online every where & never come across this disception. I know Dillards has done this for years so I don't order final sale items but they worked with me the one time I didn't know about that policy. I responded to Beyond Proper to override this one time because I honestly didn't know they started that policy & they refused so I have to eat around $225. Bad business practice. I'm done. Will never order from them again.

Date of experience: January 9, 2019

Darlene W.

Michigan

2 reviews

7 helpful votes

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WORST Customer Service, EVER! Buyer Beware!

January 4, 2019

Purchased a skirt for NYE, used my ShopRunner membership for 2 day shipping. Verified shipping address and the Boston Proper site defaulted to an old address (though the billing address was correct) and the item delivered to my old address-haven't lived there for 3 1/2 years!) I called BP, spoke to Jolene, who from the start was rude and not helpful. She actually blamed me for entering the wrong shipping address. Will NEVER, EVER purchase from this company again. Worked with credit card co and they rejected the charge from BP. Spread the word, do no buy from this company.

Date of experience: January 4, 2019

Mattie P.

Texas

6 helpful votes

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Customer Service

January 1, 2019

Like others, I purchased several items and returned the ones that did not work for me. The customer service representative that I spoke to was absolutely horrible. It took forever for them to allow me to speak with a supervisor. When I called back to determine the outcome of my complaint, I was placed on hold for so long that I finally hung the phone up. I will never purchase from them again. Customer service matters.

Date of experience: January 1, 2019

Jeff B.

New York

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Horrible Customer service from Helene at Boston Proper!

December 13, 2018

I ordered several items on Dec. 7 and the ship date keeps moving back. Boston Proper service supervisor Helene was absolutley NO HELP AT ALL! Horrible service. My items are not shipping until the 17th... I will never buy from them again!

Date of experience: December 13, 2018

Marie j.

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What happened to Boston Proper?

December 7, 2018

I bough clothing at Boston Proper. The items were stylish and of great quality and I always got compliments when wearing them
Since they became "Beyond Boston Proper" the quality of the items is very low and the design look cheap more on the line of one season item that you then discard. Another store that by lowering quality will go down the drain

Date of experience: December 7, 2018

Lisa S.

3 reviews

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Great Products, Excellent Customer Service

November 19, 2018

I have been buying from Boston Proper (now Beyond Proper) for over 20 years. I've bought and kept, and bought and returned, countless items. I don't understand all these negative reviews. I've never had a problem. When I don't like something or it doesn't fit, I simply follow the instructions and return it. And I get a prompt refund. Honestly, I don't understand why people are having all these problems.

Date of experience: November 19, 2018

jenna d.

Pennsylvania

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They deserve ZERO or NEGATIVE stars!

November 5, 2018

Customer service is located in India. You have to talk about THEIR mistake maybe 8 times, and wait on hold for 3 hours. I believe they go out to lunch or watch a TV show while I'm on hold. They get back to you and say "your issue is escalated" that means NOTHING.
I placed an order. It never came. They claimed my card was flagged for fraud but they couldnt email me, or call me to tell me that a problem ocurred. PS. My card was fine. They told me that they would refund my shipping charge. NO KIDDING!? It never shipped. Ok, then they promised over night shipping again, A day passed, and i received an email that standard shipping with get my items here in 5 days. My event was 3 days ago! I demanded for a "enscalated supervisor " to call me. Never happened. BUT they are so sorry and offered me a $20 coupon for future order. I will NEVER order from them again and I'll make it my part time job to slam them all over social media because I would hate for others to lose their money like me. I loved one pair of jeans from them... i have a sweater that all the little accents fell off on the first day I wore it. HATE BP!

Date of experience: November 5, 2018

Jennifer G.

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BUYER BEWARE...

November 2, 2018

I have never experienced such horrific, lying, FRAUDULANT, customer service ever!
I spent $972, & have not RECEIVED ANYTHING.
I am an attorney - filing a complaint today!
THE WORST! DO NOT ORDER FROM THIS COMPANY!

Date of experience: November 2, 2018

Shearon G.

North Carolina

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Bad Business

October 31, 2018

Placed an order with this company. I ordered a pair of pants and top. They sent me damaged pants and the top was very cheap material. I sent back to get refund and they have yet to take care of this. I will never order from them any more. Cheap clothes and bad customer service on returns/refunds.

Date of experience: October 31, 2018

Viktoriya M.

Colorado

8 reviews

43 helpful votes

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POOR SERVICE OVERPRICED ITEMS NOT AS PICTURED

October 26, 2018

I GOT A JACKET WHICH SUPPOSED TO HAVE FUR ON SLEEVES, THE ONE I GOT DIDN'T HAVE FUR ON SLEEVES. AFTER I COMPLAINED AND RETURNED IT THEY PROMISED PERSONALLY TO MAKE SURE THERE IS A FUR ON SLEEVES AND HAVE SENT ANOTHER ONE JUST THE SAME - NO FUR AGAIN. THEY DON'T STAND BEHIND THEIR QUAITY AND DON'T CARE FOR CUSTOMERS. CANCELING THIS ORDER.

Date of experience: October 26, 2018

Elise S.

Illinois

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The Absolute WORST!

October 20, 2018

Horrible customer service. Lost order. No return calls. Supervisor no help. Still has my money and on ignore. Called PayPal they said can't help. BP has my money!
At this point, I am going crazy. Waiting for a return call.
The same person says I'll escalate. WHATEVER THAT MEANS?
NOTHING! I will never order from here agsin and I agree the quality sucks. I'm cancelling my catalogue too. Quality went way down! They should be ashamed!

Date of experience: October 20, 2018

Laura C.

18 helpful votes

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Buyer Beware!

October 12, 2018

Words cannot express how angry I am with Boston Proper. I placed an order on September 22,2018, well knowing that part of my order would be delayed. I received the first half of the order and was disappointed with the fit and quality of the merchandise. I returned the items the same day. I checked my PayPal account and I have not been credited for the returned items. I contacted customer service. They have no record of my order number, my email address, my name and my phone number. The order number I gave is under a different name and different items. The customer service representative offered no assistance other than to tell me that I need to dispute this with PayPal. Now the fun begins. It took PayPal over and hour and a half to return my call. I now have to provide documentation and wait a considerable amount of time for this to be resolved. Really? Where is the disconnect. The information I have from the order was given to me by Boston Proper. I will never do business with them again and if you are reading this review I suggest save yourself a lot of aggravation. Unless of course you have a lot of time on your hands.

Date of experience: October 12, 2018

Georgia M.

3 helpful votes

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Horrible!

September 24, 2018

I ordered my wedding skirt and top in the beginning of April. I was promised the skirt on back order would be there in time for my wedding day on June 2nd. I received it September 23rd! I had to shop for a wedding dress the day before my wedding! They promised several times to ship it long before that, now I have it and the seams are crooked and the elastic is twisted! Don't bother with this site. They messed up 2 more orders as well!

Date of experience: September 24, 2018

Carol G.

California

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Stole my money!

September 10, 2018

Beware. I returned a top a month ago and still no credit has appeared on my card even after they say that they received my return. They also say that if an item goes on sale within 10 days of your purchase that they will refund the difference. I have called twice to find out why I never received the credit. Each time I was told that it didn't go through and they would issue the credit... didn't happen. Feeling very ripped off right now.

Date of experience: September 10, 2018

kimberly a.

Ohio

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Quality has gone way down hill!

August 26, 2018

Seams on pants, jumpsuits are not at all straight! Pucker and are not inline. I am tired of taking purchases to my seamstress to straighten them out! Poor quality and i am done with Boston Proper! Turned in to another Victoria Secrets!

Date of experience: August 26, 2018

Evie J.

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They need to fix returns

July 10, 2018

They are depending on sales only online. When you return items, it is sent via a slow route through the US; It could take over a month to six weeklswhen you use thier return label to get a credit. I guess they like holding on to your money

Date of experience: July 10, 2018

Denise H.

Minnesota

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A crime.

June 21, 2018

I was given a $35 loyalty coupon for an order mix up on their end. Now I found out it expired 2 months ago and Im out of luck. Wow. I would like a refund next time. Oh wait! There will never be a next time!! This company has lost my business.

Date of experience: June 21, 2018

SHELBY P.

Connecticut

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CLOTHING GONE TO GARBAGE STYLES!

June 6, 2018

I TO HAVE SHOPPED FOR YEARS AT BOSTON PROPER AND FOR THE PAST TWO YEARS IT WENT TO GARBAGE... I AM A FIRM BELIEVER THAT THEY USE TO HAVE NOTHING BUT THE BEST AND NOW EVERYONE GO TO VENUS... CLOTHING IS BETTER THEN BOSTON NOW ESP MATERIAL... ONCE IN A GREAT WHILE I MAY SEE A LITTLE SOMETHING, BUT FOR THE MOST PART THEY GET ONE STAR NOW * IT USED TO B FIVE STARS ***** NOT ANYMORE!

Date of experience: June 6, 2018

Susan R.

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What happen to customer service?

May 5, 2018

I have been purchasing Boston Proper clothing for years. I was told by someone, obviously routed through India, they cannot cancel my order. My items were listed to be unavailable for months. I tried to cancel the same day. I will never order again. What a freakin rip off!

Date of experience: May 5, 2018

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