Boston Proper

Over the years I had spent 1000s of $ without out problem and then... not sure what happened but a simple order was made so complicated for no reason. Orders were cancelled without notification or reason. When I paid for express delivery (2-3 days) it still hadnt arrived 14days later. No reason given no apology either. When you ring to talk to someone they simply give u an annoying ah ha n thats it, no we r sorry, or we will fix the problem asap. Bottom line nice clothes if u can get it delivered.

I had been purchasing with this company for years. Ordered online, put correct address and it changed the address. Never received this order, they refused to credit my account or reorder. Unbelievable service from a loyal, trusted customer. I explained to the supervisor, who was very snippy, that I would be posting this review on line and disputing the charge with american express, and she stated she didn't care. Companies like this will not be in business very long with customer service people like this. I WILL NEVER ORDER FROM BOSTON PROPER AGAIN.

I purchased a BostonProper shirt (white poplin) and paid $59. I has been 2-3 years since I bought the shirt, but the material weave in the collarband has begun to separate and fray in 4 different places. I noticed the other day that it has begun on the body of the shirt. Very poor quality! I have cheaper white shirts that I have had for years that don't show a bit of wear on them. Very disappointed!

I was a huge fan of Boston Proper for years. Their clothing was beautiful and elegant. Suitable for someone such as myself - in my late 40's and now fifties. The quality was excellent. Last year I noticed the clothing was getting shorter, skimpier and more revealing, and very expensive for the quality. I am very disappointed, as Boston Proper was the first place I went for new outfits, something special and different to wear. I just got the Beyond Proper catalog and laughed. I can buy the same clothes at Venus Clothing for a fraction of the cost and the same cheap quality. Shame on you Boston Proper for throwing away your 40's and up customer base of intelligent, classy, successful and beautiful women.

Okay, to be fair, I own 2 Boston Proper items that I love. One was a long skirt and the other is a dress. (Both were from about 5+ years ago) Other than that, I have to say that Boston Proper just strikes me as a store that rich hookers would shop at. Most items are skanky, super expensive, and NOTHING I would wear outside (or inside!) my home. I think I'm more of a Soft Surroundings Outlet person. MUCH more modest and you can find good deals on the outlet site.

I purchased a sweater from a catalog that was sent to and I received the item, but when I received it there was a price tag on the sweater and it said 27.50 and I paid twice the amount which was 69.75, so I made a phone call to them and all they could say was that they dont know how the price tag got on the item and that couldnt fix it, what a way to RIP OFF YOUR CUSTOMER so I give you no rateing and I would never shop with this company again and anyone reading this should really consider it also, the bar code matched identical to the receipt! PATHETIC, SORRY, BJ

I spy the exact same clothing manufactured in China sold online for $10-20 on aliexpress but Boston Proper target markets rich suburban moms and steals all their money for this insanely horribly made clothing. This online shop is highway robbery. Designs dont fit correctly, horrible fabric, seams showing everywhere. If youre going to buy this kind of quality, make sure your buying at its real price. And if youre going buy items at $100-$200, go to revolve.com

I spent quite a bit of time getting information and reading reviews about the items I was interested in before placing my order with Boston proper, but it was all for nothing; when it arrived I was surprised that not only were all the clothes made out of the cheapest of cheap materials, but the design and cuts were a joke. Sizing is all over the map, colors aren't represented accurately - just garbage, which I now have to re-pack and return (at a fee). This company apparently puts all their money into having beautiful photos taken - don't be fooled.

Boston Proper Trying to double dip my Account right now. August 25th.
For an order that was Paid for and delivered Aug 7th. They have my account overdrawn now for the next 4 business days, hoping it will just fall off on its own and they dont think thats a problem. Customer Service. Hah.
I called last night as soon as I saw it. Spoke to Abraham employee ID 1318 who said he would call me back in two hours. I said at 2 am? He said yes.
So I waited up. NO Call. I called this morning and spoke to Ferdinand who was no help.
I transferred to Supervisor Richard Flores who just wants me to sit with an overdrawn account and hope it falls off because he cant figure it out. I wont be shopping here again anytime soon.
Reason of review: OVERDREW my Account by charging me Twice for an order that was Paid for and delivered a month ago.
Monetary Loss: $125.
Preferred solution: I want my money back PLus I would like some form of Compensation for having My account be overdrawn..

Play I wish I had read the reviews before ordering from Boston proper I also had terrible customer service and order two blouses both of which were of poor quality return them it's been over a month I'm still waiting for a refund I paid them timely I expect a refund timely called twice they're still waiting for their accounting department is the answer that I got I shop at Macy's and Lord and Taylor regularly and both stores have excellent customer service stay with what you know

Poor customer service! No follow through and when you send an email, it is always replied to by someone DIFFERENT who doesn't bother to read the email string to see what the original issue or if someone even tried to resolve it. I ordered a blouse in June and paid for expedited shipping. 5 days later I was notified that it shipped. Shipping confirmation had it coming in another week. I never got it. They said they would put a trace on it, but I never heard back about it. I asked to have another resent and they agreed to overnight it. But they didn't. It was sent the same snail's pace as the other and will take at least one week to arrive. If I even get it...

I called Boston Proper because I never was notified they got my return. They have had the clothes I returned for 7 days and I will not see the amount in my account for another 7 days. I asked for a supervisor who told me that she was sorry. That's just how long it takes because they are so busy. It's over $500 and they are keeping my money for 10 days. The clothes weren't that great either for the money. I will NEVER order from them again!

I returned a shirt and pair of pants because they were so cheap feeling. I returned them on April 24th. Sent an email to customer service to verify return. No response. Finally did chat, was told the items had been received on April 25th but would not be processed until Monday which was May 1st. The returns say use their label and pay $9.95 to return the items, which was also the cost to ship it to me. I FINALLY got my refund today, May 10th and they shorted me $7.00 on the refund. I did chat again and was told they charge an additional $7.00 for using the return label! She said she would credit it back and quickly disconnected the chat. If I don't get it back I'm reporting them to BBB because I saw nowhere that said they would charge and additional $7.00. Will not deal with this company ever again. Clothing sizes are way off and the fabric was very cheap.