Boston Proper

WHAT a disaster of an organization! A Christmas selection back ordered till JUNE... requested refund and every time I called it was next week! Refund was $301 and I just got a check for $44. I called and Fernando hung up on me! When I called back I was told it was MY BANKS error to say they had charged me. STAY AWAY.
They also outsource to Guadamala instead of giving Americans jobs. ( I asked because I couldn't understand the person I was speaking to)

Why hasn't my order of Feb 14 been sent out? I spoke with 3 'customer service' reps since order and asked why I haven't received an email with Tracking #. Got the runaround big time! All 3 said they would send me an email with order confirmation; that didn't happen! Two said its been sent, I asked for tracking # and, "Louis" couldn't give it to me. Finally talked with CS rep, "Kelly" and told her the other 2 LIED to me regarding everything about the order, because I looked on BP's website and my order of Feb 14 was *OPEN*, which means NOTHING was done with my order. Thanks to Kelly for admitting that order wasn't sent nor scheduled to be sent; said she would make sure do that. I'm dubious! She also said she would send me an email. Never got that. **If this isn't resolved by Monday, February 20, I am never ever going to shop at Boston Proper, nor will I EVER recommend it to anyone! Your customer service used to be acceptable; it's NOT NOW! Quality is becoming questionable too, by the way.

I have bought thousands of dollars of merchandise from Boston Proper over the last 6 years, but they recently redid the website and eliminated the ability to search by size. NO OTHER WEBSITE is missing this time saving search function! In an age where customers have many other choices, this is a HORRIBLE website design FLAW. Are you kidding me? Now you have to slug though every item and find out it is NOT available in the size you need? This makes going through the SALE section impossible as many items are only available in limited sizes. Until this is restored, I have many other shopping options that don't take ALL MY TIME to search. My money goes elsewhere!

I recieved their clothing and it was poor quality in fact one of the items was already falling apart in the shipping box when I opened it. I returned everything the next day. It took them over 30 days to provide me with a refund and the refund came in the form of a check, not back to my credit card. And they charged me $27 in shipping charges which I think is excessive. The customer service was unfriendly and they did not have any idea about the order. I will never buy anything from this company again and I would not recommend this company or their clothing. Such a disapointment!

They continue to withhold my refund of nearly 50.00. Every time I call or ask they tell me they are so busy, it will take an extra 7 days. I returned my merchandise Jan. 3,2017. On Jan. 17, they confirmed said merchandise was received in their warehouse. But they still haven't refunded my money. Every time I email them now they are telling me they haven't received my return. This was verified twice, but now they have can't find it.

I ordered five items. Three came in the box and noted on the receipt enclosed that four things were including jacket that was over $100. They charged me for it and claimed it was sent in the package. Ultimately after using up my valuable time, they credited it back. Then they said the pant i ordered was back ordered, I cancelled it. It came a month later and now I have to deal with a return and argue shipping charges. I also exchanged a separate pant and sent in a month ago. There is no trace even of my order claiming i never ordered it -- then how did it get in the package!? So now I'm out $55 plus shipping and handling on something I never actually received.

This place is going out of Business. I ordered a dress and sent it back a month ago. I emailed customer service. I kept getting excuses of wht they didn't process my refund. After many emails they said I would get a check refund in about a month. I paid by credit card. Business do not do that ever. I had to call my credit card company to despite my order. I order a few times a month and have been a good customer for years. Never again! BUYERS BEWARE!

This company used to be fabulous. It has gone completely downhill as far as quality is concerned. Their customer service is also horrible. Be prepared to thoroughly examine your items if you do order when you get them. They have a 60 return policy but once I did not look at an item when I received it and it was completely used. Too late to return it. They are rude too. The Boston Proper physical brick and mortar stores closed because of revenue. It went back to being a catalog only company. Too bad they just didn't close all together. The prices are too high and the quality is so bad. Save your money!

I have been ordering from BP on and off for many years and have realized never to order anything that's on Backorder. But when they recently started using their PREORDER, I jumped on it. So what happens, they advertise Preorders and give you a date and clothes never arrive. Good luck if you had an occasion in mind to wear that dress! Furious I didn't get any warning from BP.
I haven't cancelled my order. It's now 2months and still counting. I'll post again and let you know how long it takes.

I used to order a lot from Boston proper but will not order any more. The clothes are WAY overpriced for the quality you get. I orders a long sleeve shirt for $89 and I wore it to work, at the middle of a day I was told " you have a hole in your shirt". I was soooo embarrased as I discovered a huge hole on my shoulder, the stitches were very weak and the shirt just cracked, it was a loose fitting shirt so I do not understand what could cause it to tear. For the same money I could get a way better shirt in Macy's.
But that was not it I ordered another shirt for over $100 and it had nice sparkles ( faux diamonds) and they started to come off in a couple of hours wearing it, the sparkles were just falling off of me and all that said is a stain of glue on the place where the sparkles were.
The last thing I want to say I ordered pants from there. I wear size 10 which is M on there chart, guess what... I could not wear them at all as they were Sooooooo big that I was loosing them walking, I got them exchanged for XS and they fit perfectly, can't say about quality of them as I have not wore it yet, I hesitate to wear them to work because I do not want to end up with a hole on my butt at the middle of a day

Buyer Beware, alway's read the fine print, even if it's a well known site.
I order clothes online regulary.
One of the sites I frequent is Boston Proper.
They have excellent quality clothing, and exceptional class.
Well lately the quality isn't nearly as great. I'm not sure why they started "cutting corners" but I'm disappointed, and sure I'll continue shopping with them.
They had a remarkable sale, and I purchased some slacks. Now granted I've been buying from them for some time and was never disappointed with quality or sizing. Well not so anymore, the slacks that alway's fit, wouldn't come up over my knees, also the metal closure button that alway's carried there logo was now just plain. I couldn't return these pants, as Boston Proper unknowingly has changed there returns policy, now certain sale items are not returnable. I'm stuck...
I'm very skeptical about Boston Proper now.