Boston Proper

I ordered an item which was received damaged. Then I returned items for exchange. 10 days after they received the returned merchandise, I still had not heard from them. After a 30 minute phone call, they tell me they cannot exchange the merchandise and that I will need to go back online and place a new order for what I want. But they are willing to refund my money for the returned merchandise. (Gee, thanks!) That all would be fine except for the fact that I bought the items using a 30% discount code. After arguing that fact, the agent returns to advise me that she can give me a 20% discount code. Not the same - totally unfair since it was a damaged item I was returning. Utterly ridiculous. Shame on Boston Proper!

The styles and materials are passable. But the customer service is crappy. Took over 5 phone calls over a week to get them to accept the fact that one of their garments had a bad size label on it...mainly because it was 38 days after the order.

I ordered a dress on a Wednesday before 2 pm to wear to my granddaughters Christening on Sunday. I paid the $20 for two day shipping, assuming I would get it Friday or Saturday the latest. The dress did not arrive to late Monday. When I asked for a refund for my expedited expenses, the rep originally insisted I did not place the order until Friday (which makes no sense for a dress I needed on Sunday). Later, a supervisor admitted I did place the order on Wednesday but the bank didn't approve the charge until Thursday morning? (I never heard of this before but I still should have gotten it by Saturday). They then told me that they do not deliver on weekends! So why did they allow me to spend $20 on 2 day shipping if they knew it wouldn't get there until 5 days later! Not only did the reps lie to me about when it was ordered but for a lousy $20, they lost a good customer. If this company is not willing to take responsibility for its' own mistakes, and not willing to give even a little to help make a regular customer happy, then I would prefer to shop elsewhere!

I have used Boston Proper for many years and never had a problem with them. Even met the president of the company once in Palm Beach. I have returned some things that I did not like and had no problem. They have great sales and one of my very favorite places to shop online. I do recommend them

I would never order from Boston Proper ever again! My husband ordered several items for me this past Christmas. He usually knows my sizes pretty well. Everything he ordered, I loved and most fit well. However, there were two items which were quite expensive that had to be returned. One was a blouse which I would have loved in a smaller size and one was a dress the was just not me and it was also about 2 sizes too large anyway. So we tried to return online and his order popped up listing everything he ordered including an unpleasant message saying that all of these items below are NOT eligible for return. Every single item was not eligible! It did not even give us the option to exchange for another size or give us a credit for a return. I believe this is fraudulent. Where on their website does it say that items ordered cannot be returned? I have seriously looked and even looked all over their catalogue. I have called their Customer Service Department numerous times and their phone just rings and rings. You can't even leave them a message not that it would probably do any good. I've been fuming upset ever since. So now I am stuck with two items I cannot wear and we are out all this money. I have told all of my friends and relatives of my experience and I don't believe they or I will ever order from this fraudulent company ever again. I think there is a law which states that the company should at the very least have to give a credit to buy something else from them upon a return, but no such thing was offered to me. It's a real shame that this company has gone right down the tubes as I did like their clothes and have ordered from them in the past. But their customer service is horrendous! Don't get stuck! Don't order anything from them!

I purchased what I thought was a suit set, but I didn't realize it was just the pants. I realized my mistake as soon as I got my order confirmation. I tried to call right away to cancel before they shipped it but they refused to cancel. They refused to refund me too. So now I'm stuck with a pair of pants I didn't want and now have to file a dispute with my credit card to get my money back. Awful company.

So frustrated…I had ordered and paid for a present in early December in hopes of assuring delivery on time for Christmas. Boston Proper website said 5-7 days for delivery. The delivery has still not been made on January 2nd. I have called them four times and after half hour sessions with the service department I get the same story. They hired FedEx to deliver to a PO Box which of course FedEx doesn't do. Then they say that FedEx has proof of delivery to a crème colored residence door in a different community.They suggest I call FedEx but of course FedEx was not delivering for me.They work for Boston Proper. I get promised a call back within 48 hours GUARANTEED but no one ever calls back. No delivery, no refund to my credit card and no help what-so-ever. Please don't shop Boston Proper. You can't trust them.

I purchase a sweater full price at 73.00. It went on sale and they will only refund 58.00. On top of that they want 5.00 rerurn postage. Not worth their over priced items and return policies made to cheat their customers

Ordered a dress from there on Wednesday eve. And chose 2 day shipping. I wrongly assumed that meant I would get it Friday night. I needed it for Saturday night. NOPE. 2 day shipping to them means the following MONDAY by 8 p.m. "we think". The customer service rep was rude and kept telling me that Monday by 8 pm. was 2 business day shipping. NO! That is 3 business day shipping. I asked for a credit of just the 2 day shipping fee. I did not get it. VERY DISSATISFIED! I will never order from here again. I should have checked this site - found out BOSTON PROPER has a 1 star review. DO NOT ORDER FROM HERE!

I have been ordering from Boston Proper and haven't had any issues until now. I placed an order and it was sent to my old address after I had called and updated my address with an agent. I spoke to someone who could only say what he has been trained to say. I understand. However, I did speak to a "manager" who basically called me a liar. Very rude. I wasn't asking for any $$ back, I just wanted them to understand what I was saying. Never happened. They just kept telling me that it could not have happened. Because of this treatment, I will never shop at Boston Proper again! Beware

I ordered a sweater. Then I realized I would get a better deal waiting for a sale. I tried to cancel the order. They REFUSED to cancel, stating they NEVER cancel!

I ordered 3 pieces in September, which arrived in a timely manner. However, they were too big. (I haven't ordered from BP in several years, so maybe they've changed manufacturers, but sizing didn't use to be a problem). So I went to bostonproper.com/returns, as was indicated. I completed the exchange info, and was sent to a site with a QR code...all fine. Then, a few hours later, I received an email from BP that I hadn't completed the checkout process. I clicked on the link and it took me to a shopping cart that showed the 3 items in the new size, with discounted prices and a note beneath each price saying something like "exchange". And then I had to pay... which I foolishly did, thinking this new return/ exchange process was so they could ship out the new clothes immediately, then credit my card once they had the return items in hand. Plus they charged 9.95 for shipping this 2nd order (because the discounted prices were JUST low enough to bring the total beneath the free shipping limit). A day later, I called customer service and was told that yes, they were two different orders, and they'd be sending both. I explained that it was their email that implied I still had to order and she looked into it and called me the next day to say the higher- ups refused to change the still-in- transit return-for- exchange to just a return. So I got both packages, no need for two of the same... so returned 3 items, explaining the story and that I absolutely should NOT be charged the 4.95 return fee. I know it seems like a small detail.but seriously, they already charged me 9.95 shipping for something I didn't have to order in the first place. Guess what? Once the return went thru... they charged me the 4.95 return fee. I am done with Boston Proper and their sneaky, fraudulent ways. Ugh!

I have bought many items and have been very happy until the most recent purchase. Black and white dress, black fabric bled into the white collar, and wouldn't come out even at a dry cleaner. Requested a return, and was told no. Very disappointing.
Buyer beware

Don't hit clothes here. Cheaply made from China, repackaged in distribution center. Won't help with paycheck stubs, help with PTO, or help with anything. They have 'meetings' for the profit but share none with employees or give customers discount. Clothes are so cheaply made and cheaply purchased then expensively distributed.

Do NOT order from this company. They do not issue refunds when their chosen shipper doesnt deliver or loses packages. Very bad customer service. They use Fed Ex who do not answer for misdelivered packages. Once your tracking number is claimed as 'delivered' in the IVR system you are shut out. Boston Proper does not provide customer service in this case, they just keep your money. When I initially called the 1st rep said she would issue a refund. 2 weeks later I called again to check on the refund & found that no refund was issued. They basically told me to go pound sand. It is NOT the job of the customer to locate THEIR lost packages. Nor should we have to just 'eat it'. I am OUT almost $300 & will have to do a bank charge back. Ive been shopping with them for years & never had a problem. This will be my last order with them. I am sure I am not the first customer this has happened to. Very bad business. Boston Proper has gone downhill. They should be reported to the FTC. Be smart & take your business elsewhere.

I initially placed the below review but have to take the time to make an update. I was so impressed and appreciative of the follow-up call from Boston Proper management. She was concerned regarding my experience and wanted to make things much better. It was refreshing to see they truly care about customer experience, especially now with our new normal after the pandemic.

The absolutely worst customer service and experience. I place an order which should have shipped within 2-3 days, it did not, so I called and was told they were checking into and a supervisor would call me back. I never received the call back so called again after receiving an email stating my entire order was cancelled. A week later no communication from Boston Proper other than a cancellation notice. A clear sign they do not want my business. I will be sure to share this experience with others.

I placed an order and within an hour saw something was wrong size.called and the rep WOULD NOT change the size, ( not even getting a supervisor) They refuse to accommodate me and I just spent over $1000. They barely speak English either. Guess they don't value their customers because with that service I will no longer be one.

I HAVE SPENT WAY TOO MUCH TIME BY EMAIL...SEEMS NO ONE IS AVALABLE TO SPEAK ON THE PHONE DIRECTLY TO RESOLVE AN ISSUE WHICH HAS ENDED UP PUTTING BP IN A DISPUTE OVER AN ITEM NEVER ORDERED NOR RECEIVED. I HAD NEVER ORDERED FROM THIS COMPANY BEFORE, YET CONTINUE TO GET CATALOGS WHICH FEATURE SOME GOOD ITEMS. I ORDERED A SALE ITEM, ARRIVED TOO LARGE...WENT BY THEIR SIZING CHART...I RETURNED IT AND WAS TOLD THE RETURN FEE WOULD BE WAIVED IF I EXCHANGED THE ITEM. I REFUSED, AND STILL WAS CHARGED THE RETURN FEE, THEN BP RENIGHED. I HAVE NOT RECEIVED THE CREDITED AMOUNT FOR THE TRACKED RETURNED ITEM...BUT...I DID GET AN APOLOGY FROM THEIR 'EXACT' PROTOCOL FORMAT THAT THERE WAS A MISTAKE...REALLY? THE ISSUE NOW IS IN MY BANK'S HANDS. I SHOULD HAVE READ THE REVIEWS...1 1/2 STARS? THAT SAYS EVERYTHING. IF I DON'T GET A REFUND, I WILL NEED TO DISPUTE THAT, TOO.
DISPICABLE COMPANY...ORDER AT YOUR OWN RISK...THEY CHARGE S/H FOR ANY $$ YOU ORDER...I DON'T PAY S/H FOR AN ADEQUATE $$ SPENT.
GOODBYE, BP...YOU'LL HEAR FROM MY BANK, NOT ME...I CONTINUE TO GET DAILY EMAILS FROM THEM EXPLAINING THIS WILL BE UNDER 'INVESTIGATION'...KNOCK YOURSELVES OUT.