On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No problems, got books OK, wished they had free shipping, bought two books and paid $3.99 shipping for each. Both books came as one shipment, mailed as USPS Media Mail, 3 lbs package. Cost for 3 lbs package mailed as USPS Media Mail, is calculated on USPS Website for $3.61. This is why I gave a 3 star rating.
Concise and fast communication and payment of buyback experience. Liked the interface with shipping label options--straight forward.
Im impressed and I would recommend! If you need to sell books or textbooks that are just lying around then this is perfect!
Very easy to deal with. Fast payment. No issues. Free shipping with their labels. No questions ask. Very simple to use
The process was easy, efficient, and I got paid exactly how much they promised. I would definitely use this website again.
Delivery was much faster than I expected. They had the best price and I got just what I needed fast!
I thought the deliver was quick and the book arrived in good condition. It was the most affordable option, that is why I chose to go with BooksRun.
If you need a textbook quickly, order from Bookrun! Outstanding, prompt service. The book is exactly what I ordered, and the delivery was as promised! Woohoo!
I got my book - on time and in great shape! Also, and definitely not the least important to me - I found my book on BooksRun at the cheapest price! I will most definitely be a return customer.
Yet another great transaction with BooksRun! Thank you for all the great books for the cheapest prices! A++++
Sent in the book & paperwork & the company did everything for me! It was such an easy experiece. I got more than enough money back for what I had done. I'm more than happy about how easy it was to send my book back.
The most easy to use and most efficient buyback company ever... shipping only takes a day from me. The customer service is friendly and prompt too
Good for selling books that will net less money from other companies. Company pays promptly. Use bookscouter to determine highest monetary offer.
This was such an easy process to sell my book and they offered the most above anyone else. Shipping was paid for so I just boxed up my book and sent it. Just waiting to receive my check which seems to be a little bit longer of a process.
I love BooksRun - they deliver what they promise... timely arrival and great customer care. I simply cannot say well enough.
Great site with competitive prices. Always get the highest buy back price. Fast and easy transactions. I recommend.
My book came quickly and it was in the great condition, as listed. I'm very satisfied with everything. It was delivered BEFORE the promised date.
Arrived on time as promised. The book was also in great shape. Thanks for the easy order and transaction
I ordered my book on the 25th and it was shipped on the same day with priority shipping. I received my book along with the cd. The book was in excellent condition. The price was the best around including the cd. I could not find it any cheaper on Amazon or Chegg with the disc. I was overall very pleased with my experience and look forward to ordering again.
I printed out the label they emailed to me, from their website. I received confirmation that they got my books and it would take 4 business days to process. A week later I never received anything. And now my books are missing and they stated, "we do not have a po box I do not know where they went" this was over a month ago! I have gotten no updates, every time I email all I am told is that they are "checking on it" filed a claim with usps and still nothing. At first I thought it was sincere and now I am being 100% ripped off. I asked for my case to be escalated to a supervisor or manager, was told someone would contact me. All I have received is a notification that a check for $15 is being sent! I sent them 3 never been opened books WELL WORTH over $300. I was originally quoted a measly $70.
Please do not use this company! Total scam! Will take your books and your money and run you for the ringer for MONTHS!
To the response by Booksrun - after two months of emails of my lost books, they all the sudden "found my missing books" what a miracle! And want to offer me $30 for 3 books. For some "mistake" and I have to pay for the shipping costs if i want my books back. - total joke of a company.
Dear Coral, thank you for the feedback. We are very sorry to hear that you've had such a negative experience! We've looked deeply into the matter with your order. It appears that you have initially placed two different orders on our website (with different items quoted in them): the first one, which was sent by you with your own shipping label and, unfortunately, was not received at our facility; and the second one, which was indeed sent with our prepaid shipping label and was successfully received and processed. Your case was indeed transferred to the supervisor, and you have been contacted with a thorogh explanation of the case and a solution offered. As of today, we are still awaiting your reply regarding your decision. Regards, BooksRun Customer Support Team.
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sabina, thank you for the feedback. Our standard shipping charge covers the handling fee, the packaging cost, the shipping cost from the processing facility to the customer's address. Free shipping offered by some companies usually simply means that the costs are included in the final price. We, on the other hand, keep our policy on shipping transparent, and offer regular and expedited methods of shipment as we understand the importance of having an opportunity to have the order delivered promptly. Respectfully, BooksRun Team