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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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This company will sell you a substandard book, at current market value for that book. But, when it's time to " buy back " the books. They will only give you " Pennies on the dollar, " for that same book that you had to buy at " Market value! " I had to pay $37.00 for a chemistry book, then at the end of the semester, they only gave me $1.00 for that same book. " RIP-OFF! "
When you ask for feedback you need to identify what the person purchased. I buy a lot of books. Don't know which one I bought from you.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
My books arrived in good condition with no delay. When books are out of print or expensive to buy new, it is good to have sources for obtaining them 8n good condition.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Book came super fast, very well packaged. Great experience and would definitely order from BooksRun again.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
The book was as described, and arrived so quickly!
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Great service for books hard to find and still enjoyed
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Great experience, perfect description of the quality of the book
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I place an order over three weeks and I still haven't received it.
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I have dealt with Book Run before. They offer a wide selection. Material arrives when promised. I endorse them without reservation.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
The book ordering process was amazing. The books were affordable and the process was easy. I will order from this company again.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Book arrived within a few days of order,much quicker than the 3 weeks suggested by Abebooks. Pristine condition, despite being "used".
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
This was my first time dealing with this vendor.
Book arrived ON TIME and in the condition expected.
VERY pleased.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
The book arrived earlier than expected, which was nice, but it was a little more "used" than I would have liked. I understand I bought a used book though. LOL I would probably buy from them again.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Good experience. I got the book I needed that helped me with my class. The book got to me within a timely manner. I don't have any complaints about the process.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book was packaged in a simple envelop, which for a travel from US to Europe is very light: the book was clearly damaged during transportation. I would have expected at least bubble wrap. Then to get the book I had to pay additional 10€ for customs duties, which was not planned; the cost of the book was 40€, so it represents 25% more. Knowing that I had paied for transportation and VAT... then I do not understand this extra cost.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
I am very happy with the delivery and overall experience. It is a trustworthy service and the prices were lower than other companies. I definitely recommend it.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Books arrived fast and in great shape! Nice that I was able to find 2 that I needed from the same shop.
I didn't have trouble ordering and they shipped the book fast. My only concern is the book is in raggedy shape, which I don't care, but when I send the book back I don't want to be held accountable for a book that's already messed up.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
It was a very nice experience, the book was in good condition when I got it, thank you and there were no problems during shipping
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
I can't say anything about the book. It's a birthday present for my son who's interested in the topic. I do hate, though, all the rigmarole I have to go through to submit this review. I'd give them five stars if they'd delete this torture.
Greetings, we do understand the frustration that such a situation may have caused. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team