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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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I order a book at least a month ago, and I did not receive it.
Please assist me.
Thank you so much!
Monica
Book arrived well before estimated date, and in condition as described. Very pleased. Would recommend, Thank you
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
I've been looking for a reasonably-priced copy of Penelope Mason's survey/textbook on Japanese art history. Finally found one with good shipping options, speedy delivery - it landed on my doorstep quickly! It was as described - a previous owner had highlighted some sections but I'd expected that. Many thanks Books Run!
The book arrived quickly and in better than expected condition. I'm happy to find some older macrobiotic cookbooks.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I rented a book, received the book and now it's not showing up in my account to return it. I have contacted customer service multiple times and not received help. There is no record in my account of the book, but my luck it's showing up on their end and I'm going to get charged for the book, penalty, etc.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Afforable, available, quick shipping.
Had exactly what I needed
Received quickly Nothing else to say
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
I ordered a Saxon Math book. I understood that it was pretty used, but I didn't expect it to be falling apart and have pen answers written in the book to all the beginning questions. It is in pretty terrible shape, I wish there had been a clearer description and pictures to show what condition it was really in.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Item came as described in excellent condition. Fast shipping, awesome seller would buy from again. Thank You!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Almost new book with good price and fast delivery. It was second time I bought book from them and I will be back to buy another book too
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I had a great experience purchasing my book from this company. The book was exactly as described, in pristine condition, and was shipped quickly. I will definitely return for future purchases. Thank you.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
I am pleased with the quick service and the good condition of the book
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book I ordered was as described. It came in a very timely manner. The price was very reasonable.I was very pleased with this experience and would not hesitate to use again
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
This was my first experience with BooksRun. I loved the quick delivery, excellent price, and the book was in perfect condition. I loved reading the book. Plan to get more. Thanks.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Do not send your books to Books Run. If Books Run scams you, file a complaint with the Pennsylvania Attorney General. World Of Books and Powells are honest and reliable alternatives. Books Run is your worst bait-and-switch fears realized.
Here in my experience in a nutshell:
Books Run offered me $45 for 10 books and 1 book set (5 new books). This was a very low offer for the books. For example, the Sarah J. Maas book set = $19! I sent the books in. Books Run refused two books, changed the offer to $33, and sent me an order dispute that I needed to pay them $26 to have the two books returned. If I accepted their order dispute, I had to pay $26. If I refused their order dispute, Books Run keeps the books. This is how they scam customers out of books. I contacted them 4 times in the course of 5 days through their portal and through their email. I notified them in each I wanted to cancel my entire order and I wanted all my books back. Books Run ignored each notice and never responded. I also noticed they did not send a Shopper Approved survey for my order. They avoid low ratings by selectively sending surveys.
Books Run finally sent an AI-generated response to me, which was signed by Marie:
We apologize for the delayed response caused by the high season we are currently experiencing... Please be kindly advised that the fact that you contacted us via email does not mean you may disregard the order dispute and still expect the items to be returned to you, as the action and response are to be stated there from your side. Contacting us via any other means other than directly in your order dispute does not confirm any of your actions in the order dispute itself... At this point, according to our Terms and Conditions (section "Buyback", subsection "Shipping and Returns"), the items of your order are no longer eligible for a return under any circumstances, since they have been processed and paid for.
Best regards,
Marie
Books Run Customer Support Team
*******511
*******@booksrun.com
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
They said the book I purchased from Ebay and sent to them was a counterfeit, but they would not give me any money or even return it.
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I put in the ISBN and got a quote. When it was received, the quote went down to.30 cents. Then I had to pay to have it returned.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
My book came in less than a week after I ordered and was in great condition! Very solid and trustworthy place to order books from
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Easy to buy and sell used books, good prices and quick turnaround
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Excellent, I would recommend not requiring this much in writing
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, we do understand the frustration that such a situation may have caused. However, please note that we are always staying in touch with the carriers and our local post offices and during current circumstances, we also carefully monitor the delivery process so that we could take certain measures and/or notify our customers. It appears that due to huge amounts of incoming mail the mail carrier does not scan the packages at each location, provides updates in the tracking system with a certain delay or may simply deliver shipments without any updates in the tracking system. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team