BooksRunReviews 3,047

During an attempted sellback, Booksrun claimed books were counterfeit, disabled my account to deny access to order and took "ownership" of all books, even those which were not claimed as "counterfeit" with no proof that they were returned to the publisher for review.

Rented a textbook. Used book. Sent book back. Almost six months later, I am charged full price for the book. Apparently they eventually decided they did not get it back after all--after two weeks it "went into collections"--without them ever notifying me they had not gotten a book and had to "collect." Five months later they simply charged the credit card they had on file, which they could have done at any time.

But, of course, doing "collections" without even informing me they never got their book and waiting five months to do so also means I've got to waste time digging for a receipt I had five months ago instead of one I had two weeks ago.

This way they get the rental fee, the price of the book and their "collection" fee. And why is it "collection" when it's just Booksrun charging the CC they have on file? Seems like a nice way for them to make a very tidy profit off of a used textbook whose edition is about to go defunct...

Bait and switch scheme. They make you pay to get your books back! I was skeptical because many other reviews discussed the price adjustment. However, I tried to sell several books that were in nearly brand new condition (first year issue). Some valued over $100 and when received they changed the price to $30-40. SELL BEWARE. "Good" reviews seem to be fake.

This is the first time I buy from here and going to keep purchasing most definitely. I mentioned this website with my professor and classmates.

Easy and convenient. Enter ISBN to know how much you get and they provide shipping label. Win-win situation...

I can't speak to how this company is as far as purchasing, it appears they do fine in that regard. For any prospective sellers, I urge you to sell to another company! Like many other reviewers I was quoted one price and then offered much less. One of the books was in great condition with no markings, dog ears, etc. and they stated it had water damage. The other book had highlighting in it so I marked it as "acceptable" and still got much less than quoted. If you do not accept the new quote they will apparently send your books back but you have to pay to get them back. Customer service is also a complete joke. Do yourself a favor before selling and check out ratings on BBB as well. You only have to read a few complaints to determine how shady this company is. If you want to sell to a good company check out sellbackyourBook.com! I sold one book to this company at the same time and received my full quote with no issues.

This place is an abomination. Do not order from them. They have almost zero customer service - a fake chat online, no phone number to be reached, unresponsive by email. I ordered a book on a Friday evening and paid $6.99 for 2 day expedited shipping. They happily took my order online and sent me a receipt that told me the expected delivery date was after 2 days. I needed the book right away for a class. I immediately went back to the site to cancel, but there was no way to do it. I tried via chatbot. No luck. No phone number. I emailed several times right away and asked them to cancel the order. No response. I got an email saying it was shipping! I emailed again - don't ship, please cancel. They shipped anyway. I contacted by email again and finally got an email saying I need to pay for shipping to return the book and they'll issue me 80% refund. No dice. Save yourself $ and headaches and stay as far away from this company as you can.

Do NOT use BooksRun. They will ensure that any book you sell to them is categorized as a "late delivery" so that you get zero for it. So, within 5 days' time, the value of my book went from $41 to zero. Their rules are set up to ensure that they always have an "out" for not paying you and they know that the relatively small dollar value means that you'll just go somewhere else next time. I did not even get notified of the now "zero value" as I had to keep checking on the website. I suppose the only saving grace is that I did not have to pay to send them a book so that they could, ultimately, rip me off.

The app is user friendly. They don't accept a lot of books which is fine. They offered me $241 and some change for about half the books I wanted to sell. They received my order and made about $5 worth of adjustments due to some of the quality of the books. Again fine. BUT the problem was, even though they only made $5 worth of adjustments, my order total went down from $241 and some change to $180. I emailed them asking them what happened, but never received a response and my order was accepted by default... still haven't gotten the money, but I'm pretty bitter about the reduction of price without any reason or explanation. Had they have been upfront and honest, I'd probably still would have accepted, but they are literally STEALING from you and not holding up their end of the deal.

I paid $110 for my textbook. It was in excellent condition. Booksrun offered me $55. I was unable to get it to the post office by the time they wanted it shipped because I contracted COVID. They deducted $7. I reached out to them about the situation- no response. Finally got it sent in, and they offered me $18 because of one page corner folded back ( by millimeters). Said my book was in poor condition. I didn't accept their quote and had it shipped back ( I had to pay). They sent it in thin packaging and my book was damaged! Now I have a damaged book that I will attempt to sell and won't get nearly as much because of how they handled my book. If you don't want to be infuriated, do not use this company!

Book came in good condition. Because of weather, it was delayed for a few days. Since that was uncontrollable, I give BooksRun.com a very good rating.

I rented a textbook from BooksRun. They shipped the book the same day as it was ordered. There was an issue with USPS and received the book seven days after the delivery window closed and three weeks after ordering. I still give BooksRun high marks as this was a problem with USPS, not them. BooksRun had the best price plus free shipping and free return shipping. I will happily do business with them again in the future.

Do not do any kind of business with this company. This company is absolutely terrible in every way imaginable.