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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Very quick shipping and excellent customer service! I received my book within 3 days and it was in great condition.
They had the best price available for the nursing school books I needed. Arrived on time and I'll have them long enough to finish the quarter.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Great follow-through: confirmation, status updates and the book arrived in perfect condition - Thanks again!
Thank you so much for the positive review, Dorothy! - BooksRun Team
This is my first time renting out a book from them and it has been a great experience so far! They send you emails about your order & send your order out quickly! These prices are better than any others out there. The book that I received was in awesome condition! Look forward to using booksrun.com again. :)
Thank you for sharing your experience with us, Karen! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
It was a good experience because I just had to sent the books and wait for them to arrive, and it was very fast
Thank you for your positive review, Stephanie! We are glad you liked our services. - BooksRun Team
I was looking for a buyer to buy my used books but none wanted to offer shipping from PR (an USA territory with same fees on USPS services) so these people handed my order perfectly!
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Arrived promptly, beautifully and safely packed. I have been looking for this interesting item for a while and finally found it with them... thanks! [Let them do the same for you!]
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
My son bought a used book and it got here on time. I paid a little extra to get it faster since he needed it and it was worth it.
Thank you for sharing your experience with us, Yolanda! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
This was an important 1937 American title having won the Pulitzer Prize that year, and the paperback was last printed in 2004. New, even the paperback would have been a little steep for my causal reading. So getting a good used one was what I needed. Well, my book arrived fast. It is in great condition and at was a Great price. Now I know your direct website address. Awesome.
Thank you for such amazing feedback, Joyce! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
Book is in great shape. Some writing in it, but I don't mind d. It's for my contracts class. Thank you!
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
My boyfriend had gotten me a book set for valentine's day, but we didnt realize that we were missing a book. I found this website online and bought the book I was missing, it was delivered pretty fast and it was in amazing quality for being a "used" book. I'm happy with my purchase and I definitely recommend this website!
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
The Book I ordered from BOOKSRUN came in perfect condition and arrived sooner than expected. Great book site.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
My booked has been marked "approved for shipping" for weeks, but I know for a fact it was delivered. I've contacted customer support twice, and haven't heard back. Their Live Chat function is a joke. You can stay on there as long as you want and you won't receive a living person. Good luck.
Dear Stephanie,
We are indeed sorry to find out that there were issues with your order. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team
Only one of the books I ordered came. The other was refunded shortly after. Other book came in on time.
Thank you so much for the positive review, Sheri! - BooksRun Team
The reason that the price is so cheap to buy books from this company is because they scam the people that sell them the books. They labeled my unopened book as water damaged. What a joke!
Dear Layne,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team
I had a great experience selling my textbooks to them. They were fast with the review process and made it super easy.
Thank you for your positive review, Jasmine! We are glad you liked our services. - BooksRun Team
They got my rented book to me quickly and on time. It was reasonably priced and I will definitely be purchasing from them again.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
I would absolutely avoid this company. I ordered a book rental over one month ago, and it's still sitting in the same location in the state the books ship from. Customer service is entirely unhelpful and did not make any real effort to get me that book or refund me for a product I did not receive.
At this point, I am paying to have this book for a rental period that is 25% over, and I've already had to buy another book last minute at 3x the price of the booksrun option so I had the text for my class.
Dear Ralph,
We are indeed sorry to find out that there were issues with the item received. Please do not hesitate to contact us directly so that we will do our best to resolve the issue for you in the arisen circumstances.
Warm regards,
BooksRun Team
I am very impressed with the quality of the book I received and also the price of that book. The process was quick and I will definitely be back to buy more books! (and maybe even sell some!)
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Definitely a great price and condition for the book. And shipping wasnt too bad either. This site is a great option for people who are looking for books and want to save some money.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review, Angela! We are glad you liked our services. - BooksRun Team